I have stayed at several Marriott and this one has fallen short. Checked in and as others have stated breakfast is not free. This is the only Marriott we have ever stayed at that does not have a fridge in the room. So a cooler was bought. I do not drink coffee and ask for some tea, sorry they do not carry tea, again a trip to the store for tea. Also normally there is complimentary lotions, mouthwash, shampoo, etc...yeah bring your own as not all was in the room. Asked for extra pillows and towels and got pillow only. Did get ground floor which was nice as we did ask for a lower level room.
Woke up to housekeeping, not because they knocked on our door but, because they were talking extremely loud in the hallway and laughing and such that it woke me from a sound sleep. Door did not have a good seal as light from the hallway was seen from the floor and such.When we left our first day in town there was still the housekeeping carts in the hallway, not a problem but it would have been nice to come back to a room that had been cleaned or at least bed made, trash dumped,etc. went to front desk for extra towels that night and had to wait for those. Left the second day around 8:15ish and there was never a check out slip put under our door. Got a call around noon to see if we were checking out! Shocking as we had no notice on our door not to disturb---one would think they would check the room to see if indeed someone left, which would have been evident by no luggage or any other personally belongs in the room.
Overall a 3.5 out of 5. Hotel was clean, pool and hot tub area very nice with plenty towels stocked up there..liked the extended hours. Front desk staff curteous but the extras that I am use to from this family of hotels was lacking at this specific location. Nice that it is great access to the highway, restaurants, and thankfully a 24 hour Walmart. Like that there were several different room key entrances to gain access to the inside together to our room.
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- Also Known As:
- Courtyard By Marriott Kansas City Overland Park/Metcalf Hotel Overland Park
- Courtyard Overland Park
- Overland Park Courtyard
- Overland Park Marriott