We were in town for a family reunion and chose this hotel for its location. I must say I have never experienced such indifferent customer service. When we checked in, the clerk neglected to direct us to the elevators and watched us go in the wrong direction. We went back to the desk and she laughed and said she guessed she should have told us where the elevators were.
The room reeked of old, stale cigarette smoke. Thankfully, I travel with a candle but I know there are chemicals and deodorizers they can use to lessen the smell. There was a dog convention and a large family reunion and people running down the halls, loud talking, door slamming until about 3 a.m. A call to the front desk did no good.
We called the valet the next morning and requested a taxi. The valet told me it would be there in two minutes. We arrived in the lobby about five minutes later and there was no taxi waiting. My husband approached the valet and he acted like he didn't know anything about it. We saw him convering with the young lady who I had spoken with earlier and he came over to tell us they had called and it would be another 10 minutes. We waited an hour and finally called a family member to come and pick us up. Very irritating.
We will not stay here again. Although the lobby area was lovely, and the rooms comfortable, the employees are obviously unaware of basic customer service.
- Official Description (provided by the hotel):
- Sheraton Overland Park Hotel at the Convention Center. The Country Club Plaza, downtown Kansas City, and the Truman Sports Complex are within a 20-minute drive and are all easily reached via I-435. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood, Hotels.com, Expedia, Orbitz, Travelocity, Priceline, Booking.com, Hotwire, TripOnline SA, Cancelon, Agoda, getaroom.com and HotelQuickly so you can book your Sheraton Overland Park Hotel at the Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Overland Park At The Hotel Overland Park
- Overland Park Sheraton