I am not sure where to start with this review and I know I am going to miss thanking some of the awesome staff. I need to give you a bit of history. My mom had a massive stroke on December 22nd. I always stay at the Sheraton Overland Park when staying in Kansas to visit. I called the hotel on Dec 23rd and talked to Brice (Kudu’s on your well deserved recent promotion) he was so understanding and kind and got me a great rate for 3 nights. I checked in Christmas Eve. As hard as it was being there everyone at the Sheraton was so kind. Christmas morning there was a surprise stocking hung on my door with a kind note from the management. As my mom was moved to HOSPICE and my sister arrived, the hotel accommodated us (Upgraded me and put us both on the same floor). We had to make several extensions Bruce and John were very helpful and all changes were met with understanding and helpfulness.
We decided to have a family meal at the hotel New Years Eve. Gina was our waitress what a fabulous person! Tristain also helped out and recognized my brother from his TV show so my bro gave her a signed picture to show off at college.
Mom passed away New Years Day and as I had told most of the staff what was going on I even received a sympathy card from the Manager John Armstrong. John also set up the dining room for another family dinner on January 2nd. As sad as it was the service was excellent we had Tristain serve us again she was great. When I called the front desk I was often greeted with condolences on my loss.
Everyone one at this hotel was so awesome the valet always had my car waiting. Helped us as we had to move and sort many of my mom’s things. The hotel let me use the house safe for my mom’s jewelry. As sad and grieved as I was the staff bent over backwards to assist me throughout my 12 day stay. I could never say enough nice things about the staff or the quality of the hotel including the quality of the rooms, the front desk staff, the wait staff, food, the pool, housekeeping, room service, valet all marvelous. I would so highly recommend this hotel as I have stayed here many times. This time, over the holidays and all, they knocked it out of the park. My praise for this hotel and staff could not be higher.
- Official Description (provided by the hotel):
- Sheraton Overland Park Hotel at the Convention Center. The Country Club Plaza, downtown Kansas City, and the Truman Sports Complex are within a 20-minute drive and are all easily reached via I-435. ... more less
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- Also Known As:
- Sheraton Overland Park At The Hotel Overland Park
- Overland Park Sheraton