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“Avoid connected rooms...but staff TOTALLY helpful in resolving problems that may arise.”

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Sheraton Overland Park Hotel at the Convention Center
Ranked #2 of 37 Hotels in Overland Park
Certificate of Excellence
Manhattan, KS
Level 6 Contributor
101 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Avoid connected rooms...but staff TOTALLY helpful in resolving problems that may arise.”
Reviewed September 3, 2012 via mobile

First night stay on floor 16, loud hallways and low soundproofing made it frustrating at bedtime (despite the incredibly comfie beds that I want to drag home with me!)...plus we had a connected room. We could perfectly hear the neighbors talking next door, although they were not talking loudly or inappropriately. However, I called the front desk, and they immediately called the other room, and they got quieter. Doors slam LOUDLY and rattle locks (darn metal fire doors).

Next morn, I just asked front desk if we could move to non-adjoining room. Manager, very kindly, said he'd even do better, and not only switched our room, but placed us at club level. I really appreciated the extra effort (especially with previous bad experiences at other Sheratons). That new room was on 17th floor and the room was significantly quieter. Walking down hall we could hear baby crying next door, but in the room, we never heard it. Excellent! So, moral of this story, let the front desk know what's bugging you BEFORE you ruin your visit.

Only downfall...Starbucks in lobby was out of chai latte (despite ad at front desk). :)

Thank you Sheraton OP (and Manager John Armstrong (?)) for redeeming the Sheraton name...in my mind.

Stayed September 2012, traveled with family
Helpful?
Thank LittleAppleRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BruceBoettcher, General Manager at Sheraton Overland Park Hotel at the Convention Center, responded to this review, September 5, 2012
Good Morning and thank you for your feedback. We appreciate hearing form our guests, your comments allow us to continue to make improvements. Sorry the noise from the doors disrupted your sleep and I want you to know we are constantly looking at ways to quite the doors, but due to guest safety issues our guestroom doors must close by their selves. We are planning to test some door closures on a floor to see if that helps solve the problem. It was great hearing you enjoyed the Sheraton Sweet Sleeper Bed and hope you might look on our website as these beds can be purchased.
I will be sure and recognize John for redeeming the Sheraton name.....we look forward to your return visit.
Safe Travels
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684 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
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English first
Chicago, Illinois
Level 5 Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 27, 2012

We were there for a family wedding over the weekend, and our rental car was broken into on Friday evening everything inside was taken as well. There were a total of 3 cars parked in the self park lot that were vandalized. The hotel has no surveilliance in the parking lot. When the police officer came to take the report he said that the break ins were rising in the area and he was quite surprised that they have no surveilliance, not necessarily for car break ins but for assaults. Especially since this hotel is attached to the convention center. There were other hotels on the block that were hit the same evening as well.

The room was nice, bathroom is a bit small. There was no maid service on Friday and Saturday we had to call. Granted the hotel was busy with the wedding, but it was scheduled way in advance so it's not like it just popped up.

So advice is be aware of surroundings at this hotel and consider paying the $14 valet fee.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank dianebornell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BruceBoettcher, General Manager at Sheraton Overland Park Hotel at the Convention Center, responded to this review, August 30, 2012
Thank you for sharing your feedback about your stay last weekend. I am sorry your time with us was not as pleasant as anyone would have hoped for. Please feel free to contact me for further discussion.
Again, we are very sorry for the lack of housekeeping services and the incident in the parking lot. It is very unfortunate this occurred.
Safe Travels
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Atlanta, Georgia
Level 5 Contributor
91 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 23, 2012

Very comfortable room (pillows and beds were great). Very quiet good amenities. Easy access to highway and other attractions. Highly recommend for family and business travelers. Clean, attractive and Great customer service

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vg3616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BruceBoettcher, General Manager at Sheraton Overland Park Hotel at the Convention Center, responded to this review, August 30, 2012
Thanks for your feedback. It's great to hear you enjoyed another comfortable Sheraton Sweet Sleeper Bed. We pride ourselves in having the most comfortable bed in our industry.
Safe Travels and see you soon at Sheraton.
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1 review
Reviewed August 12, 2012

I tried to save some money by staying in a Days Inn but never again. Its just not worth saving the extra thirty or forty bucks in exchange for cleanliness and sanitary beds and bathrooms. This Hotel was not only beautiful but everything was so clean and the staff was very nice! So worth the money!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mbatista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BruceBoettcher, General Manager at Sheraton Overland Park Hotel at the Convention Center, responded to this review, August 13, 2012
It sure was nice coming to work Monday morning and reading your feedback about our hotel. Thank you, it's always great to hear such nice things about our Hotel and especially the cleanliness. Our staff is focused on maintaining a clean up to date facility. Hope to see you soon at Sheraton.
Safe Travels
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Denver, Colorado
Level 5 Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 6, 2012

I stayed here for 2 nights in July, 2012. Overall, everything was satisfactory. The room was spacious, clean and comfortable. The staff was not overly impressive, but not disappointing either. The shower rod in the bathroom was loose and needs attention from the maintenance staff, but aside from that the room itself was in good shape. The walls are very thin, so you hear every door open & close in the hallway; bring earplugs.
The hotel bar & lounge area was nice, but the drinks were incredibly overpriced, even for a hotel. The outdoor patio area is quite comfortable, and a nice place to socialize with family and friends. The hotel is centrally located in the Overland Park area, with direct access to the main freeway, 435.
The breakfast in the hotel restaurant was good, with a large number of options to choose from. However, if you're looking for good food, Kansas City has far better options outside of the hotel.

Room Tip: The walls are quite thin, so bring earplugs or go to bed slightly buzzed.
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  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank bsnower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BruceBoettcher, General Manager at Sheraton Overland Park Hotel at the Convention Center, responded to this review, August 7, 2012
Good Morning from the Sheraton Overland Park. Thank you for taking the time to share your feedback with us. I was glad to hear everything was satisfactory and you enjoyed our spacious, clean, comfortable room. We reviewed your comments this morning during our operations meeting and I was a little disappointed that we didn’t WOW you.....not overly impressive but not disappointing either. We will have our engineering team tighten the shower curtain in your room.
Again thanks for the feedback as this is the only way we know what improvements our customers are looking for....hope to see you at Sheraton OP real soon.
Safe Travels
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Omaha, Nebraska
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 29, 2012

I stayed here on a weekend while we were in town for a Royals game, and it was a pleasant stay. Our room was great and very quiet, and the free parking was great. We stayed in a club level room so had access to the lounge- breakfast wasn't great, but it was nice being able to enjoy a soda or water during the day. It isn't real close to the Kansas City attractions, but we would still consider staying here again. Overall, I would recommend it again.

Room Tip: The club level rooms are on the top floors, so they have a nice birds-eye view.
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  • Stayed July 2012, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank Rx2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BruceBoettcher, General Manager at Sheraton Overland Park Hotel at the Convention Center, responded to this review, August 2, 2012
Nice Hotel
Thanks for the feedback, I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know about your Royals weekend. Glad to hear you enjoyed the club level with all the additional amenities. See you on your next visit to KC.
Safe Travels
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Level 1 Contributor
3 reviews
Reviewed July 28, 2012

No room service after midnight. Joke. No water in room. Bs for price. Cold hospitality. Called at ten past midnight. Go to three stars. Trying to have a special occasion and no help. Welcome to holiday inn. So disappointed.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jmccarroll777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BruceBoettcher, General Manager at Sheraton Overland Park Hotel at the Convention Center, responded to this review, August 2, 2012
Thank you for taking the time to voice your concerns. We review our customers comments daily and are sorry for your disappointment. I especially am concerned about the cold hospitality. I realize in this business and others that unfortunately things don’t always go as planned, but there is never an excuse for attitude.
Again I apologize for your disappointment and assure you that your comments are reviewed as we continue to improve our services.
Thank you for taking the time to give us your feedback.
Regards
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Additional Information about Sheraton Overland Park Hotel at the Convention Center

Property: Sheraton Overland Park Hotel at the Convention Center
Address: 6100 College Blvd, Overland Park, KS 66211-2403
Phone Number:
Location: United States > Kansas > Overland Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Overland Park
#1 Business Hotel in Overland Park
#1 Romantic Hotel in Overland Park
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Overland Park Hotel at the Convention Center 3.5*
Number of rooms: 412
Official Description (provided by the hotel):
Sheraton Overland Park Hotel at the Convention Center. The Country Club Plaza, downtown Kansas City, and the Truman Sports Complex are within a 20-minute drive and are all easily reached via I-435. ... more   less 
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Also Known As:
Sheraton Overland Park At The Hotel Overland Park
Overland Park Sheraton

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