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“Great staff”

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Hampton Inn Kansas City/Overland Park
Ranked #5 of 37 Hotels in Overland Park
Certificate of Excellence
San Antonio, Texas, United States
Level Contributor
8 reviews
7 hotel reviews
“Great staff”
Reviewed October 16, 2012

I'm a frequent traveler and have stayed in hotels all over the world. For me, the distinguishing mark of a hotel is its staff, and Hampton Inn's staff at Overland Park is world class. Everything about the hotel was just fine even though they were in the midst of remodeling where they kept the "mess" contained. When I discovered I'd left my phone charger, one of the staff members loaned me her personal charger. Amazingly generous.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marthe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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477 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed August 19, 2012

Stayed here for five nights while visiting family. First impression is the hotel is very clean. Check in was fast and smooth. Went to room and found the stool running over with water onto the floor! Went back to front desk and was assigned another room. Nice size room. Bed was comfortable with plenty of drawer space for clothes. Coffee maker and coffee/condiments. Wifi signal was strong and fast. Carpet was clean with no signs of wear or spills. I will say that the hot water in this place is very, very hot. Be careful when you place your hands under the faucet.

A 26'' flat screen television with all the ESPN channels you could ever desire.

Breakfast was very good! Hot and cold cereals, mixed fruit, some type of egg dish (scrambled, omelet) with bacon or sausage on the side. Various juices and coffee with an assortment of creamers. They have a breakfast brown bag to go (muffin, water, apple, granola bar) for people who don't have time to eat breakfast. A good concept, but check your bag. They write the date on the bottom of the bag the day the bag is assembled. We took a bag one morning and discovered the muffin had mold. We didn't make a big deal of it, but did report it to the front desk. They were apologetic and said they would keep a better eye on the bag dates.

The fitness room is small with one treadmill, an elliptical machine a recumbent bike.

A nice touch was the pop corn machine and cookies available in the evenings.

Other than a couple of minor hiccups, the place was just fine. We would stay there again.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BaldMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 12, 2012

Stayed one night in June 2012. The property was booked and I probably got the last room.

The hotel is need of good renovation. PTAC (A/C) system requires that you have to manually set to on/off. There is no temp thermostat to control it. When it was on, it was extremely loud to the point where it became difficult to sleep.

The hotel is supposed to cater to business traveler. When the desk where you supposed to work, there is no phone. The closest phone is in between two beds.

The bathroom ceiling (near shower) looks as it was going to fall apart on top of you.

As default setting, maximum TV volume control is set to allow only 50% of what the TV can support. So depending upon programs you may be watching, at times you can’t hear fully (even with the max volume).

Upon further request, the hotel did provide additional phone and longer cord which allowed me to use from the desk. Equally they adjusted the maximum volume control.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bob_pate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton-Inn-GM, General Manager at Hampton Inn Kansas City/Overland Park, responded to this review, July 24, 2012
Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your guest room. We have been recently renovated and most of our rooms have PTAC units that have thermostats instead of the On/Off switch. However, we do still have a few of these units and are working to get them changed out. I'm sorry it was so loud as well and we have addressed this. We will take your comments under consideration as we work to improve our guest experience. We hope you will come visit us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wiesbaden, Germany
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 13, 2012 via mobile

Stayed here while in town visiting family for a week, chose this Hampton because of its centralized location in kc/Johnson county. Staff was wonderful, breakfast was great. Rooms are large and very clean. D'bronx is just next door if you're looking for a good, quick bite. 30 minute drive to KCI airport.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ashgrass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 8, 2012

Best way to describe this HI is workmanlike. Not terrible, not great, just fine for a day or two stay. TV choices are limited and wifi signal is weak in the rooms, but beds are ok and breakfast is ok. I've stayed at nicer Hamptons. Definitely not a "getaway" or staycation hotel.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pfreakingk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 2, 2012 via mobile

Great customer service, but not many places to eat within walking distance. I found a nice trail to run within 5 blocks from the hotel.
Big rooms, good breakfast!!

Stayed May 2012
Helpful?
Thank DallasBenA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed April 16, 2012

If you fancy staying in this area, you're probably there on business. If you're there on business, you probably want a fridge in your room -- something offered at this property but not most of the others in Overland park. With exceptional front desk service and comfortable, clean rooms that are the hallmark of Hampton Inns around the country, you'll find the area's best option here. True, the breakfast isn't outstanding. But your room will be!

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MillerWordScore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Kansas City/Overland Park

Property: Hampton Inn Kansas City/Overland Park
Address: 10591 Metcalf Frontage Rd, Overland Park, KS 66212-1884
Phone Number:
Location: United States > Kansas > Overland Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Overland Park
#6 Business Hotel in Overland Park
#7 Romantic Hotel in Overland Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Kansas City/Overland Park 2.5*
Number of rooms: 134
Official Description (provided by the hotel):
Reserve your stay at the Hampton Inn Kansas City/Overland Park, located minutes from Overland Park Convention Center, Overland Park Amateur Sports Complex and many local businesses. Enjoy free expanded breakfast daily and take advantage of our business center, free WiFi, pool, hot tub and fitness center. This modern Overland Park hotel offers modern guest rooms with flat panel TVs, comfy beds, work and lap desks. Book today! We look forward to serving you. ... more   less 
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Also Known As:
Hampton Inn Kansas City/Overland Park Hotel Overland Park
Hampton Inn Overland Park
Overland Park Hampton Inn

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