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Reviews (138)
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All reviewscourtyard designnice courtyardjoe's bbqthe children's hospitalfront deskconstruction noisemedical facilitiesstay was wonderfulcheck in was quick and easyking bedmarriott propertiesshowing its agehotel is locateddance competitionshower headcomfortable bedstop floor
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Reviewed September 3, 2013

This hotel is very clean and accomodating. Niecy at the front desk was very helpful, warm and welcoming. The pool and jacuzzi are very nice and clean. The breakfast is not free, but is very good. I highly recommend this property. I got a special weekend rate on the Marriott site using code MEB for $55 per night on the weekend.

  • Stayed: August 2013, traveled as a couple
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Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcia D, General Manager at Courtyard Kansas City Overland Park/Convention Center, responded to this reviewResponded September 5, 2013

Dear YMINKC,

Thank you for your kind words about Niecey and the hotel. We take great pride in our excellent service to our guests and providing a clean and accomodating hotel. We look forward to seeing you again when you are in town.

Sincerely,

Marcia D

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Reviewed August 26, 2013

Friendly & welcoming staff; however, they didn't do anything to recognize my Marriott Gold status. Very clean and well maintained. Pool and fitness center, but didn't use them due to it being a sports weekend, with lots of children. The hotel common areas and room were very clean and well-maintained. Hotel very easy to find off the freeway and in a very, very safe area next to the Children's hospital; we were able to walk around the area well after dark without any fear; the parking lot was similarly safe. A positive about this location on this trip, which made it safe and quiet, was that there wasn't any food, gas or other shopping at the freeway exit. We stayed on a Friday night and got a very reasonable AAA rate.

  • Stayed: August 2013, traveled with family
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Thank ClarkCreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcia D, General Manager at Courtyard Kansas City Overland Park/Convention Center, responded to this reviewResponded August 28, 2013

Dear ClarkCreek,

Thank you for taking time to write a review of our hotel. I am glad you enjoyed your stay. I apologize that your Reward status was not recognized. I will follow up with the front desk staff to ensure they are recognizing and thanking our Marriott Rewards members. We understand how valuable our Elite members are and appreciate your loyalty to Marriott. Thank you for staying with us and hope that when you are in Kansas City again you will come back to see us.

Sincerely,

Marcia Drake
General Manager

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Reviewed August 10, 2013

My husband, daughter, grandaughter and myself stayed at this hotel in June for 5 nights.
I'll start by saying that the second we walked in, we were greeted by a very nice, friendly woman at the front desk. She was SO personable! Throughout our stay, everyone at the desk was friendly and happy.The lobby area is very nice, it's clean and welcoming.
The hotel is very close to a lot of shopping and good restaurants. Easy access to the freeway.
We were in K.C. for a dance competition right across the street at the Convention Center, so very convenient.
We got to our room and it was very nice, it was clean and it had a couch and seating area, along with a desk. So this was nice because there was plenty of room for the 4 of us.
The bathroom is nice because the vanity and sink are outside of the toilet/shower area which again, is nice because more than one person can get ready at a time.
The garden area was nice, a gazebo and nice for evening seating.
When we made reservations, we had asked for a refrigerator, so there was one in our room.
The linens were clean and the pillows are great.
The drawbacks--
The beds are not very comfortable, they seem old and you can feel the springs through the pad.
Even though there were 4 of us, we only received 3 towels and washcloths everyday, this even after we asked for more the first day. So EVERY morning we had to ask the housekeeper for more towels and washcloths. (we actually left a note every morning on the vanity, but it didn't help.This was also after we mentioned it to the front desk staff).
Because there was a national dance competition, there were small children everywhere and so that means that there was a lot of screaming, running kids in the hallways, even past midnight. There was a lot of jumping in the room above us, not soundproof.
There is no continental breakfast,which I would expect for the price of the room. The breakfast offered in the restaurant is $9.95 per person which is steep for 4 every morning.We went to the store and because we had a refrigerator, we bought milk and cereal and fruit.
The pool had so many chemicals in it that you couldn't use it. We tried the first night, but it was so bad we all ended up with red, burning, itchy eyes and ears. The front desk said it would be changed, but it wasn't fixed the whole week. We weren't the only ones having issues with it.
I am giving this a "very good" instead of "average" simply for the friendly staff.

Room Tip: Ask for the highest floor possible because of noise above. Ask for a room with a sofa and refrigerator.
  • Stayed: June 2013, traveled with family
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Thank Bourkes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcia D, General Manager at Courtyard Kansas City Overland Park/Convention Center, responded to this reviewResponded August 15, 2013

Dear Bourkes,

I wanted to thank you for your comments on Trip Advisor. We pride ourselves in our warm staff service as well as providing our guests with a clean comfortable room. I apologize about the bed in your room. I am happy to let you know however that we replaced all the beds in the hotel the first part of July so I hope you will come back and try them. I would like to hear more about the pool issue you had while you were here. Can you either send me an e-mail at cy.mcicv.gm@marriott.com or call me at 913-317-8500? We hope to see you again soon!

Thank you!

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Reviewed July 22, 2013

This hotel has clean rooms, a friendly staff, easy access to 435, and a nice lounge area. The breakfast was a little pricey at $9.95/ person, but it was nice to have an omlet station.For the price I would definitely stay here again!

  • Stayed: April 2013, traveled with family
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Thank reppinJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcia D, General Manager at Courtyard Kansas City Overland Park/Convention Center, responded to this reviewResponded July 24, 2013

Dear ReppinJC,

Thank you for your nice comments about our hotel and staff! We look forward to seeing you again!

Sincerely,

Marcia Drake

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Reviewed June 15, 2013

Our family stayed here while visiting the KC area. It was clean and nice, no complaints, great staff. we would definitely stay again! Close and convenient to all attractions we were there to see. They were nice enough to upgrade us to a larger room with a sofa instead of making our son sleep on a roll away.

  • Stayed: January 2013, traveled with family
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Thank Jamie200027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcia D, General Manager at Courtyard Kansas City Overland Park/Convention Center, responded to this reviewResponded June 24, 2013

Dear Jamie200027,

I want to thank you for your review of our hotel. It is very important to us that you are taken care of when you are here and from your review it looks like we succeeded. We are glad you enjoyed your experience here and hope that you will come back soon!

Sincerely,

Marcia Drake

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