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“Nice Hotel...but busy, busy, busy”

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DoubleTree by Hilton Kansas City - Overland Park
Ranked #9 of 37 Hotels in Overland Park
Reviewed April 28, 2013

First, this hotel is nice. It is conveniently located in a business area in Overland Park. We were there for a soccer tournament and many teams stayed there.

This hotel is a conference center as well. There were multiple events, conferences, and dinners in the hotel, so it is a very busy place. There is a restaurant and a bar area just off the lobby.

The rooms are typical Doubletree rooms. Clean and nice amenities, but on the small side. The bathroom in our room could use some work, but it was OK for us.

The pool area and fitness center are awesome. Definitely stay here again.

One note that has nothing to do with the hotel is that there is major road construction going on nearby, so be prepared for many detours.

Stayed: April 2013, traveled with family
Thank tlfinokc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded April 29, 2013

Thank you for your kind review! We appreciate the information and are glad that your stay was satisfactory. We do have a lot of construction going on right now and hopefully it wasn't too much of a burden for you! Thank you again for the information! We hope to welcome you again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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879 - 885 of 1,025 reviews

Reviewed April 25, 2013

The BATHROOM was "GROSS". I even took pictures if you want me to send them. I called to get the room the nite before. A room for 4. We only had 2 glasses, we had to use the coffee cups, so no coffee in the AM. Only 3 towels? doesn't work well w 4 people. We were so tired and wanted to get to bed we just dealt w it. Isn't that the point of calling ahead? The heater was loud. Again we had 4 people, not enough HOT water. What? It's a hotel? Very dissappointed. Prob won't stay again. The only bonus is that it was easy to get to the Race Track.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Jeff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2013

We attended an event hosted at this hotel for the weekend. The hotel staff was friendly, our room was clean and fresh, and the breakfast buffet was an excellent value with a nice variety of choices. We would definitely stay here again. And, it's close to I-435!

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded April 22, 2013

Thank you so much for your kind review! We appreciate it and hope that we can welcome you again in the future! Thanks again!!

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Reviewed April 13, 2013

Good hotel, close to main business area and malls in Overland Park. Services, restaurant and accommodations are good. Has free internet at the lobby but paid in the room. Fitness room is just at average. Good for business travelers.

  • Stayed: March 2013, traveled on business
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Thank MarcBez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded April 14, 2013

Thank you for your review! We appreciate the feedback and overall online post. We hope to welcome you again in the future! Thanks again!

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Reviewed April 7, 2013

Just because you pay more does not mean you will get more with this hotel. There is now a standard that hotels usually meet across the board. Things this hotel is missing are free Internet, mini fridge, microwave, and a continental breakfast. I have not stayed in a hotel that lacked these amenities in years. The walls are paper thin, the bathroom is outdated and does not even have a fan. This hotel needs to reconsider the fact that paying customers expect something for the high price of room. The marketing of products and labels used by this hotel make it appear better than it is. If they saved money by using lesser known brands perhaps they could offset cost to provide superior service for the customers. Please save your money and stay elsewhere.

  • Stayed: April 2013
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Thank mhorsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded April 8, 2013

Thank you for your review. We always appreciate any and all feedback and take to heart any concerns voiced by our guests. Although it was not stated, microwaves and refrigerators are readily available to our guests at not extra cost. We take pride in our product and want to insure we strive for the best and it is always good to hear the comments left by our valued customers as to what we can do to improve. We have taken your concerns into consideration and are working towards a better hotel for everyone. Thank you!

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Reviewed April 6, 2013

No microwave, refrigerator, not even a continental breakfast. The room was very clean, but for the ridiculous price, I expected so much more. I ended up using the WiFi on my phone to connect to the internet on my laptop because the hotel WiFi wasn't even included in the price of the room! Room service was insanely overpriced - we figured it out that after added fees and taxes, a piece of toast would have cost 10 dollars.

Room Tip: Do not stay here unless you want to pay 10 million dollars for a piece of toast. Ridiculous.
See more room tips
  • Stayed: April 2013, traveled as a couple
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Thank Holly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded April 8, 2013

Thank you for your comments and concerns. We are sorry to hear that your stay was less than satisfactory. Although not all of our rooms come with refrigerators and microwaves, I can assure you that with a simple request we'd be happy to put both items in your room at no cost to you. I apologize that was not stated at the time of your stay. Hopefully you would be willing to give us another try so that we have the opportunity to "WOW" you. Thank you again for your comments, we hope to welcome you again in the future!

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Reviewed March 31, 2013

We stayed here to visit family in Kansas City. The room was clean, though the bathroom was in need of some minor work. Beds were comfortable, and the hotel was quiet while we were there on the weekend. Our room was on the 13th floor (nothing bad happened), so I was pleased to have quick elevators.
There is a restaurant on the property, but you have to drive to get to other restaurants, and breakfast is not part of the stay. This really appears to be better equipped for business travelers or conference attendees.

  • Stayed: February 2013, traveled with family
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Thank trigirl66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded April 1, 2013

Thank you for the feedback! We are happy to hear that you enjoyed your stay and appreciate the input. We try and accommodate everyone to the best of our ability and appreciate any and all feedback. Thank you again and we hope to welcome you again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Kansas City - Overland Park

Address: 10100 College Blvd, Overland Park, KS 66210
Phone Number:
Location: United States > Kansas > Overland Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Overland Park
Price Range: $135 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Kansas City - Overland Park 3.5*
Number of rooms: 356
Official Description (provided by the hotel):
At the DoubleTree by Hilton Kansas City - Overland Park, you're close to shopping, dining and entertainment, championship golf courses, family favorites like the Country Club Plaza, Kansas City Zoo, Kansas Speedway, Union Station, Crown Center, Harry S. Truman Sports Center, home of the Chiefs and the Royals, Starlight Theater and the Power & Light District. ... more   less 
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Also Known As:
Doubletree By Hilton Kansas City - Overland Park Hotel Overland Park
Doubletree Overland Park
Overland Park Doubletree

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