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“2 Weeks with 5 kids” 5 of 5 bubbles
Review of DoubleTree by Hilton Kansas City - Overland Park

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DoubleTree by Hilton Kansas City - Overland Park
Ranked #9 of 37 Hotels in Overland Park
Fulshear, Texas
1 review
“2 Weeks with 5 kids”
5 of 5 bubbles Reviewed February 28, 2013

I took my pregnant wife and 5 children with me to Kansas City on a business trip. My kids are ages 2 to 11. The hotel staff was outstanding with my family. It is not easy for a pregnant lady to gather 5 children for breakfast in a hotel every morning. The ladies that work there were super nice and helpful. They took a genuine interest in our family and seemed sad to see us leave. We were there when the big snow storm hit and stranded people were pouring into the hotel around lunch time. My wife took the kids down and they said it was an hour and a half wait on food. But the staff quickly whipped together PB&J's for the kids and my wife had the salad bar without much wait. They went the extra mile in a number of other ways. It is an older hotel, but still a great place to stay. I will be back.

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Matt A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, March 2, 2013
We appreciate your kind words and you business! I know that everyone thoroughly enjoyed having you and your family stay with us. We are glad to know that in hard times with limited assistance that we can still make a difference. Your family was a joy to have spend time with us and hopefully we can welcome you again in the future under much better circumstances and nicer weather! Thanks again!
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920 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
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English first
Atlanta, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 27, 2013

I spend over 125 nights per year in hotels, and this hotel is one of my favorite of all times. It all comes down to the staff. From the front desk, to the restaurant staff, housekeeping, to management; all employees share the same level of enthusiasm when making you feel welcome. They even went out in a blizzard and cleaned the snow off my car during a recent snow storm in Overland Park this week. I can't say enough about how they extend hospitality to this road warrior.

Room Tip: I like the corner kings the best. The room is further away from the elevator and provides additiona...
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  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mwhtcfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, March 2, 2013
Thank you for your review! We greatly appreciate the feedback! The storm definitely was a challenge for everyone and we wanted to make sure we did everything we could to make our guests feel right at home. As a frequent guest, it means a lot to know that we are continuing to make a difference for everyone involved. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plattsburgh, New York
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

We stayed at this hotel over the weekend for a little getaway. Everyone was very friendly and the customer service we received was great. Our room was nothing fancy, pretty standard, but the bed was comfortable and the TV was impressive for the room we had. However, there was a stale smell to the room when we would walk in, which wasn't a big deal.

We took advantage of the pool and hot tub, and unfortunately had bad timing since there were about 10 teenage girls in the pool area. Hot tub was on the smaller side (comfortable for the two of us once the girls left to get into the pool), and had a murky look (though it didn't deter us from relaxing in it - perhaps it was from all of the girls' lotions, sprays, etc).

We got a good rate at this hotel and enjoyed our time here - we would go back if we went to the area.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Laura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, February 26, 2013
Its always nice to get a relaxing weekend away every once in a while! Hopefully next time the area will be less busy for a more quiet experience. Thank you for your words and we appreciate the feedback as we always take them into account and address any issues that may be at hand and work towards a fix. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joplin, Missouri
1 review
4 of 5 bubbles Reviewed February 23, 2013

I stayed there during the Feb. 2013 snowstorm. We got stranded in the snow on I 35 and were finally rescued by the police and taken to a different hotel. Had to leave the car stuck on I35. We had to stay at the other hotel that night and the Double Tree was nice enough to not charge us for that night, even though the room had our belongings in it. We were able to get back to it the next day. The room was nice and especially loved the cookies. Also, enjoyed the breakfast buffet. I would stay there again. I am from the Joplin Mo area.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sheila214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, February 26, 2013
As it was a difficult time for all travelers that day, we wanted to make sure that everyone felt like they had a place to stay in trying times. We are always happy to do whatever it takes to make sure everyone is safe and sound. Thank you for the review and hopefully you can visit us again under better circumstances!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joplin, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 23, 2013

I frequently stay at this property for business and sometimes with my family. I recently experienced the entire staff exceeding the challenges presented during a recent snow storm (Q) that stranded several guests and shut the city down.

I know personally of the heroic efforts the staff took in working to care of the hotel guests in the most professional way even through they were not able to get but an hour of two of sleep for a few days.

I witnessed the staff making sure guests were well fed, safe and comfortable during all this with the graces of a smile and positive attitude.

Many guests were oblivious to these efforts, that's the mark of excellence

I want to express my sincere appreciation to everyone on the entire team but especially to the kitchen and wait staff, the housekeeping staff, the front desk and the engineering and maintenance staff. I have high expectations and you definitely exceeded them.

I recommend this property, come stay at my home away from home

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ray P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, February 26, 2013
Thank you for your kind words! As it was a challenge with the snow for everyone, our main goal was making sure our guests were taken care of. We take great pride in our guests no matter what the situation is. We appreciate your comments and look forward to welcoming you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Bend, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 22, 2013

It's always a pleasure staying here! The staff from the front desk staff to the restaurant/bar/room service staff to management is kind and wonderful! My first choice is to stay at home, but the DoubleTree in Overland Park is the next best place. They have a great gym too. All around great hotel!

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mindy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, February 26, 2013
Glad to hear your stay and your experience was top knotch! We make sure that our guests are left feeling completely and fully refreshed. Hopefully we can welcome you again in the future! Thanks for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lee's Summit, MO
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 21, 2013

They give everybody warm cookies when checking in...makes it feel more "homey". Everything is decorated very modern. Would have liked a jacuzzi in our room, but the hot tub made up for it. The restaurant staff was EXCELLENT for dinner and breakfast. Highly recommend!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, February 26, 2013
We are happy to hear you enjoyed your stay with us! Our cookie is our signature and our goal is to make each one of our guests feel right at home. Thank you for your review and we look forward to seeing you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Kansas City - Overland Park

Property: DoubleTree by Hilton Kansas City - Overland Park
Address: 10100 College Blvd, Overland Park, KS 66210
Phone Number:
Location: United States > Kansas > Overland Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Overland Park
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Kansas City - Overland Park 3.5*
Number of rooms: 356
Official Description (provided by the hotel):
At the DoubleTree by Hilton Kansas City - Overland Park, you're close to shopping, dining and entertainment, championship golf courses, family favorites like the Country Club Plaza, Kansas City Zoo, Kansas Speedway, Union Station, Crown Center, Harry S. Truman Sports Center, home of the Chiefs and the Royals, Starlight Theater and the Power & Light District. ... more   less 
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Also Known As:
Doubletree By Hilton Kansas City - Overland Park Hotel Overland Park
Doubletree Overland Park
Overland Park Doubletree

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