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“Wonderful Staff”

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DoubleTree by Hilton Kansas City - Overland Park
Ranked #11 of 37 Hotels in Overland Park
Santa Barbara, CA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Staff”
Reviewed April 19, 2012

I travel a lot presenting seminars and stay in many good hotels. The Doubletree KC does a great many things right, with good meeting rooms and attentive staff. Bob, the manager, is readily accessible and staff members are genuinely helpful and friendly. But I particularly want to note the excellent manager of the Trofi restaurant in the hotel, JP. JP has been here for years, taking care of guests at breakfast and lunch time, and making people feel genuinely welcomed. He goes out of his way to serve customers directly and see that the staff does a good job. There have been times when there have been problems, such as a staff member unexpectedly being unavailable. He hasn't hesitated to put on an apron so he can take care of customer needs. Even in the pressure situation he sometimes deals with, he is always even-tempered and affable. Bob, the manager called him "a great ambassador" and that's what JP is. His warm service in the mornings makes stays at the Doubletree Kansas City a real treat.

  • Stayed April 2012, traveled on business
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Helpful?
1 Thank Derrin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, April 23, 2012
Thank you for your kind words! We appreciate each and every one of them! We take pride in our customers and its always a delight to hear when we make that type of impression on a guest. Thank you again and we hope to welcome you again in the future!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
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English first
St. Peters
1 review
Reviewed April 3, 2012

I travel extensively. Customer service, cleanliness & location are important. Professionalism. The Double Tree in Overland Park exceeds expectations. An added and unexpected benefit is Bob the GM frequently cooks your breakfast.

Room Tip: All rooms are good. The hotel sits off the highway.
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  • Stayed March 2012, traveled on business
    • Value
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Helpful?
Thank Randy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, April 23, 2012
Its always a joy to hear that we have made a lasting impression on our guests! Bob enjoys just as much as the guests serving the omelettes in the mornings and we are glad that it is making such an impact. We hope that we can welcome you again in the future to enjoy all the wonderful things the DoubleTree has to offer!
Thanks again and have a great day!
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Saint Louis, Missouri
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 29, 2012

Big hotel that does very well working with large groups. 10 minutes from the Overland Park Soccer Complex makes it convenient and just 5-10 minutes from a good selection of restaurants on Metcalf. Offered a very competitive rate for a clean hotel in a good area.

  • Stayed February 2012, traveled with friends
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Helpful?
Thank futbolcoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, April 23, 2012
Thank you for your kind words! We are so pleased to be able to accommodate you for the soccer tournaments! We always enjoy the busy season and look forward to it every year. Hopefully we can continue to host and welcome everyone year after year. Thanks again for the comments! Have a wonderful day!
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Kansas City, Kansas
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 25, 2012

We had a great stay here at the doubletree. The staff were very nice, greeted us by name, and even gave us free cookies! The beds were soft. I would stay there again.

Room Tip: The rooms on the west side of the hotel don't have the greatest view, unless you like to watch c...
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  • Stayed November 2011, traveled with family
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Helpful?
Thank tiger711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, March 27, 2012
Thank you very much for you kind words regarding your stay with us at the DoubleTree here in Overland Park! We always enjoy reviews from folks when they have an enjoyable experience. It is something we strive for and take a great deal of care in. We appreciate and and all feedback and we hope to welcome you again in the future and will get you a better view of the city rather than the constant traffic! :-)

Thanks again!!
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Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 11, 2012

Not a bad hotel by any means. Clean room and helpful staff. But the hotel looks old, the gym is small and do is the restaurant/breakfast area.
Location is good if you have business in The area, which I did, otherwise it's far from the city for the price.

  • Stayed March 2012
    • Value
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Helpful?
1 Thank Fippo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, March 27, 2012
Thank you for your recent comments and concerns regarding your stay with us here at the DoubleTree! It was certainly our pleasure to have you as our guest. As we are an older hotel, we do try to keep up with the times and our renovations try to show that also. The staff we have is a group of people that really care about their job and this hotel so we always try to strive for the best. Hopefully we will be able to welcome you again in the future for another stay!
Thanks again for your comments! Have a wonderful day!
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Aurora, Illinois
Level 5 Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 8, 2012

just your typical double tree out by the corporate woods corporate park. I did love the 42" HDTV - something I wish more hotels would convert to. Why put in a flat screen if you're not going to give me HDTV? At least this property recognized that and upgraded to HD. Nice touch. No mechanical issues for me, everything was as expected.

Room Tip: stay away from the elevators and if possible, away from the ice machine. ice machine was very noisy...
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  • Stayed March 2012, traveled on business
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    • Cleanliness
    • Service
Helpful?
1 Thank naperbill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, March 27, 2012
Thank you for your response! As we are an older hotel, we try to keep up with the times which prompted us to upgrade our televisions for the steady traveler as well as a casual one who enjoys quality TV away from home. We are always striving to be better than those around us and we will continue to make the right changes at the right time. Thank you again for your comments and we hope to welcome you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topeka, Kansas, United States
Level 5 Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 4, 2012

Attended a meeting at this hotel for the weekend.
Check in of Friday afternoon was very quick and organized. Even received a warm cookie.
Room was plenty big with king size bed, 32 inch TV, work desk, high speed internet at no extra change, which is always good.l The bathroom had granitecounters and was of an adequate size.
Even though there were tons of youngsters here for a soccor tournament it was fairly quiet.
Check out was as quick as possilbe. Call the front desk and tell them you are leaving.
Bill under door when I got up.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Ralph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, March 6, 2012
Thank you for your kind words regarding your stay with us at the DoubleTree in Overland Park! We appreciate the feedback and are always pleased to hear of people's stays. Hopefully we can welcome you again in the future!

Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Kansas City - Overland Park

Property: DoubleTree by Hilton Kansas City - Overland Park
Address: 10100 College Blvd, Overland Park, KS 66210
Phone Number:
Location: United States > Kansas > Overland Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Overland Park
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Kansas City - Overland Park 3.5*
Number of rooms: 356
Official Description (provided by the hotel):
At the DoubleTree by Hilton Kansas City - Overland Park, you're close to shopping, dining and entertainment, championship golf courses, family favorites like the Country Club Plaza, Kansas City Zoo, Kansas Speedway, Union Station, Crown Center, Harry S. Truman Sports Center, home of the Chiefs and the Royals, Starlight Theater and the Power & Light District. ... more   less 
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Also Known As:
Doubletree By Hilton Kansas City - Overland Park Hotel Overland Park
Doubletree Overland Park
Overland Park Doubletree

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