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“Clean and comfy”

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SureStay Hotel by Best Western Ottawa
Ranked #2 of 6 Hotels in Ottawa
Reviewed July 17, 2014 via mobile

We stayed overnight while on the road from Indiana to Arizona. The staff was extremely friendly, the room was clean, and the beds were comfortable. The free breakfast was pretty good as well. If I were going to complain about anything at all it would be that the ac unit smelled a bit funky when it kicked on, like mildew I guess. Overall we were happy with our stay and if we ever found ourselves in the area again we would stay here.

Stayed: July 2014, traveled with family
Thank Nickie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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118 - 124 of 158 reviews

Reviewed July 13, 2014

Our family stayed for three nights in this hotel last week. We had two rooms with an exterior entrance. It was wonderful being able to park the car in front of the door and unload our luggage.
Both rooms were very nice and comfortable. The enclosed toilet and tub area was small and a little hard to navigate, however, it was extremely clean and served its purpose. This is the only reason I gave the hotel a 4 out of 5 rating. The staff was very friendly and helpful with advice as to where to eat. They were spot on with their recommendations. The breakfast was good with the typical choices. The waffle maker was fast and produced a quality product. If and when I ever return to this charming town, I will return to the Best Western.

  • Stayed: July 2014, traveled with family
    • Location
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Thank JBarthel2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2014

We always stay at Best Western hotels-best quality at very reasonable rates. We have stayed at this particular Best Western many times in the last 3 years. Good service, friendly staff, comfortable rooms and beds, excellent hot breakfast.

  • Stayed: June 2014, traveled on business
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Review collected in partnership with Best Western
Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2014

This hotel is clean but needs updated. Some of the rooms have exterior room access and some are in an enclosed portion. I would recommend a room in the enclosed portion of the hotel. I had a room with an exterior entrance, which seemed to have excess noise like car doors closing, car horns going off when the doors get locked and people talking. The wireless internet worked well.

  • Stayed: June 2014, traveled on business
    • Value
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Review collected in partnership with Best Western
Thank Kevin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternottawainn, Webmaster at SureStay Hotel by Best Western Ottawa, responded to this reviewResponded July 10, 2014

Dear Guest,

Thanks for your kind comments and the recommendations to future guests about which rooms are best. We find that some people prefer interior corridors while others prefer the easy access of exterior-facing rooms, so the choice is ultimately up to the guest about which they prefer. I apologize for any ways we fell short of completely satisfying you and welcome your return visit.

Sincerely,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014

Aside from the extremely small bathroom and rock hard mattress, the worst part of the stay was the overwhelming smell of cleaning solution that burned my eyes, nose and throat upon entering the room. Staff were friendly, breakfast adequate.

  • Stayed: June 2014, traveled with family
    • Value
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Review collected in partnership with Best Western
Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternottawainn, Webmaster at SureStay Hotel by Best Western Ottawa, responded to this reviewResponded July 10, 2014

Dear Guest,

Thanks for your positive and negative comments and for staying with us. I’m sorry that you didn’t react well to the cleaning solutions we use so that we can provide sparkling clean rooms to our guests. I sincerely apologize for any ways we fell short of completely satisfying you and am pleased the issue was not important enough to cause you to stay elsewhere.

Sincerely,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2014

when we arrived we seen that we were around many stores and restaurants. It was very easy to find. we were right across the street from a Walmart Super Center and a Dollar Tree. The restaurants surrounding were either fast food or dine in. we chose the wonderful deli from Wamart and took it back to the hotel to eat there. We felt safe staying there. the people were friendly. the staff was very helpful with everything. the breakfast was good. Plenty to choose from.

  • Stayed: June 2014, traveled with family
    • Value
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Review collected in partnership with Best Western
Thank Bonita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2014

We stayed here five nights while bike riding the rail trails in the area. Everything worked. Everything was clean. Breakfast was nice--pastries, cereals, waffles, eggs, sausage, juice, coffee, cocoa, toast. Everyone was friendly and helpful. We did not try the pool or hot tub, but they have both.

  • Stayed: June 2014, traveled as a couple
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Thank haystrapps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SureStay Hotel by Best Western Ottawa

Address: 212 E 23rd St, Ottawa, KS 66067 (Formerly Best Western Ottawa Inn)
Phone Number:
Location: United States > Kansas > Ottawa
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Ottawa
Price Range: $76 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — SureStay Hotel by Best Western Ottawa 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
Special annual events like the Ol’Marais River Run Antique Car Show have visitors heading to our Ottawa hotel year-round.The Ransom Memorial Hospital is just minutes away, and we’re right next to the interstate for easy traveling throughout the region. The BEST WESTERN brand and reputation is why many guests return to our Ottawa hotel. The down and out rooms make it easy to quickly unpack so that there’s more time for rest and relaxation. Our indoor pool and hot tub is a favorite lounging spot for guests who want to unwind from their travels.Close to the historic downtown area, the National Guard Armory is a favorite local attraction. Ottawa University is a short drive away, so travelers in town to visit the university can quickly take care of business. Our proximity to the Interstate makes getting to meetings or simply sightseeing quick and easy.A few of the regular business travelers who stay at our Ottawa hotel are employees of the Wal-Mart Distribution Center, American Eagle Distribution Center, and Wolf Creek Nuclear Power Plant. Whether you’re in Ottawa for business or pleasure, take advantage of our spacious rooms and full, free breakfast. ... more   less 
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Also Known As:
Best Western Ottawa Hotel Ottawa
Ottawa Best Western

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