I don't care for paying $1.25 more for items deemed as 'premium food' (wok fried shrimp and honey walnut shrimp). Additionally, customer's are only given FIVE pieces per entree. That's one less piece of shrimp compared to previous years (2017 and 2018) when a customer was served SIX per entree. Servers are conditioned to inform a customer up-front, "There will be a $1.25 extra charge for the shrimp, is this okay?" These words are a little unsettling, and for first-time Panda Express patrons, it's probably not a good customer experience. A better business practice would be to simply include the $1.25 into the price of premium entrees. Relevant to customer-service...it's declined this year at this location. Servers don't smile and most are not happy to see you coming. Comparing their demeanor to former employees who worked at the location in 2017 and 2018...former employees were always remarkably friendly and customer-focused (awesome asset for Panda). Back then, en route to Panda Express, I knew I was going to get good food and stellar service. On a positive note, the shrimp size on the wok fried shrimp is a good size and it's very tasty, and the servers are very good about asking cooks to prepare fresh food (should you request it).
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