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“Shrimp is $1.25 EXTRA”
Review of Panda Express

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Panda Express
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Ranked #112 of 296 Restaurants in Olathe
Restaurant details
Reviewed April 26, 2019

I don't care for paying $1.25 more for items deemed as 'premium food' (wok fried shrimp and honey walnut shrimp). Additionally, customer's are only given FIVE pieces per entree. That's one less piece of shrimp compared to previous years (2017 and 2018) when a customer was served SIX per entree. Servers are conditioned to inform a customer up-front, "There will be a $1.25 extra charge for the shrimp, is this okay?" These words are a little unsettling, and for first-time Panda Express patrons, it's probably not a good customer experience. A better business practice would be to simply include the $1.25 into the price of premium entrees. Relevant to customer-service...it's declined this year at this location. Servers don't smile and most are not happy to see you coming. Comparing their demeanor to former employees who worked at the location in 2017 and 2018...former employees were always remarkably friendly and customer-focused (awesome asset for Panda). Back then, en route to Panda Express, I knew I was going to get good food and stellar service. On a positive note, the shrimp size on the wok fried shrimp is a good size and it's very tasty, and the servers are very good about asking cooks to prepare fresh food (should you request it).

Date of visit: April 2019
    • Value
    • Service
    • Food
Thank Che'rell M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1 - 5 of 9 reviews

Reviewed January 30, 2018 via mobile

The food is great if you get there early yet I never can get there in time. Usually about 20 minutes before they close.
If you get there at that time expect hardly any food and if it’s there it’s not good. Plus they don’t have the duck sauce for crab Rangoon and that’s bad!

Date of visit: January 2018
Thank billd844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2017

The most popular dish is the bowl of rice and an entre on top. Appetizers are a little expensive and what they call special dishes cost additionally. I do like the food, though it is a little pricey for a fast food restaurant. There is always ample seating and the serving line goes quickly. There is no table service.

Date of visit: August 2017
Thank epirotiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2016 via mobile

Great food and great prices AND leftovers!! The service is ALWAYS fast and friendly. Easy on/off the interstate, too.

Date of visit: November 2016
Thank stacieparks6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2016

Tried this place twice and I think that's enough. First time was one of their bowls which wasn't bad but really felt the amount of food was not enough for the price. Decided to try it one more time in case the first attempt was an off day. This time I went for the 3 course meal in hopes of having plenty of leftovers. They were happy to fill the container with rice but the actual entrees were smaller than anywhere else I've been. After I paid, I found out there was a "premium" charge for the walnut shrimp. I will say the crab Rangoon was only $1.50 but all three pieces made about one that'd you get elsewhere. In the end, this meal was over $12 and not even close to being any value for the money. I'll stick with China One across the street where I get a lot more for my money. The service was average at best and the two working there were less than helpful in my opinion.

Date of visit: August 2016
    • Value
    • Service
    • Food
Thank goldwingpilots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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