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“Bad to worse... Filthy. Rude. Total Ghetto!”

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La Quinta Inn & Suites Olathe
Ranked #5 of 14 Hotels in Olathe
Reviewed August 3, 2013

Stayed here before and was great. The stay this time was like an entirely different hotel. Tried to check in but had to wait until the desk clerk finished texting his buddies. After waiting without being acknowledged i asked him if he worked here. His answer, "yup". Sheets were filthy. As in, spots and crumbs. Coiled up pubes. Ft desk told me "we dont have any more rooms". I was too tired to drive around and I could not get a refund so I was stuck making the best of it. I asked the ft desk person for change for the soda machine and the answer was "no, we don't make change". Loud party in the lobby until 1am. People hanging around outside all night long. Weirdos walking around parking lot looking in cars. No hot water and low water pressure. Room literally smelled like gasoline. Bed had crumbs in it and one of the pillows was dirty. The bathroom was dirty and one of the towels was used. I requested a military diacount as I have in the past and the clerk said no. I WILL NEVER STAY AT ANOTHER LQ!!!!!! You lost my business!

  • Stayed: August 2013
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Review collected in partnership with La Quinta
1  Thank Veteran333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lqolathe, General Manager at La Quinta Inn & Suites Olathe, responded to this reviewResponded August 8, 2013

I would like to apologize that your stay was not what you expected or deserved. Your concerns are taken very seriously and I would like the opportunity to do what I can to correct the situation. Please feel free to contact the property so I can assist you. Your concerns have already been shared with the entire team.

Yours In Hospitality,

Terri Beaulieu
General Manager
913-254-0111

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Reviews (336)
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251 - 257 of 336 reviews

A TripAdvisor Member
warrensburg
1
Reviewed July 30, 2013

This was a great hotel. The price was a little high I thought but it was very comparable to others in the area. I would definitely stay again. The breakfast was not the best but it was better than going to a restaurant and paying those prices.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with La Quinta
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lqolathe, General Manager at La Quinta Inn & Suites Olathe, responded to this reviewResponded August 8, 2013

Thank you for your kinds words and feedback. We hope to see you again soon.

Yours In Hospitality,

Terri Beaulieu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Lincoln
1
Reviewed July 23, 2013

Very nice hotel, next to mall and right off the interstate, previously stayed at the holiday inn across the street which was about $20 cheaper and so glad we spent the extra 20 to stay here this time!

  • Stayed: July 2013, traveled with family
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Review collected in partnership with La Quinta
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Ashland, Kansas, USA
1
Reviewed July 17, 2013

This hotel was completely book & we still had excellent service. The beds were wonderful (except the pull out). Breakfast offered a wide variety of choices. It's also in a great location. I would definitely go back.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with La Quinta
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013

1st floor:, sofa bed had garbage underneath, light bulbs burned out, sofa bed was like sleeping on a chain link fence, "thugs" hanging around outside. Front lobby area just a hangout. Would recommend looking elsewhere. Front desk person (evening) more interested in being in the hangout area rather than attending the front desk.

  • Stayed: July 2013, traveled with family
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Thank Avatar850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2013

If I could give more than five stars, I would! Stayed here one night with my family in two rooms. Called ahead on my cell phone for reservations. Gave me a great rate! Hotel was easy to get to in parking lot of big mall. Many nice restaurants there, as well, so lots of choices for food. (Highly recommend 54th Street Grill!) The hotel was good size, spacious, beautifully decorated, and clean. Check in was very friendly and flawless. Rooms large, beautiful and clean. Slept on Temperpedic mattresses...nice! Breakfast is not much different in selection than other hotels, but quality of food made the difference. I had a workshop to attend the next day and couldn't check in till 3:00. Checkout at this hotel is 12:00 noon. They graciously extended our checkout two hours for us! This hotel obviously goes above and beyond to ensure the comfort of their guests! Good job Olathe La Quinta!! I'll be back next year!!

  • Stayed: June 2013, traveled with family
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Review collected in partnership with La Quinta
Thank chilegirl40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2013

Hotel is conveniently located, reasonably priced, and cleaned to standard. Stayed here for a long family weekend. Perfect room setup for family of 4. Fyi..be sure to ask for 2 bedroom suite instead of 1! At first, I 'd inadvertently booked 1 br suite, but after checking in and seeing the room only had 1 bed and 1 twin sleeper in the same room, we quickly called back to the front desk and were told lots of families make that mistake! Its actually the 2br suite that has a separate br with a door, and a queen sleeper in separate living area. But no issues, as we were without haste upgraded (for free) to the correct sized 2br suite and the customer service was subperb!! Oh btw, the Great Mall that this hotel is adjacent to really isn't that "great" but better malls and great shopping aren't located too far away so no problem....but I think people should be aware of that! There are a few really good restaurants within walking distance though as well as a nice Burlington Coat Factory which is 1 of our favs! Overall, great stay, good free breakfast offering, and military rates are very appreciative! We will return!

  • Stayed: June 2013, traveled with family
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Thank Adamz4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Olathe

Address: 20570 W 151st St, Olathe, KS 66061-7237
Phone Number:
Location: United States > Kansas > Olathe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Olathe
Price Range: $95 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Olathe 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Easy to find off I-35, we're 23 miles from Union Station in the heart of Kansas City. We regularly appear on the CNN/Money magazine list as one of the "100 Best Cities to Live". With neighboring Overland Park, this is a fast-growing area with a real sense of community. If you're here on vacation, how about a horse-driven stagecoach ride? Whatever your reason, we're glad you're here and hope you'll make this your comfortable and convenient base. Pets are welcome, too. Kansas City is 22 miles north. Here you might want to start your sightseeing in "The City of Fountains" with the American Jazz Museum, Nelson-Atkins Museum of Art, or National World War I Museum. Across the street from the latter, have a look at restored Union Station with its 95-foot ceiling and 3,500-pound chandeliers. It's a vibrant destination with changing exhibitions. Alternatively, scout out your favorites among the plentiful water features around town. Some visitors come here for the 200+ fountains alone with graceful statuary and synchronized music. Don't miss Country Club Plaza, an upscale shopping district four miles south of downtown, with Spanish-influenced design. Just one mile farther, and you're in Kansas. ... more   less 
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Also Known As:
La Quinta Hotel Olathe

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