I laugh as I read another review, because they say this Value Place is located in an upscale neighborhood. Now THAT is funny. My mother doesn't like to visit me here because of the area. So, I'm curious what this person's idea of "upscale" is.
I'm compelled to write a review because I stayed at the Value Place in Liberty, MO before this one, where the customer service was deplorable. I thought maybe it was just the The Value Place in Liberty, and that this one would be different. But, it's just as bad but for different reasons. First of all, it has been ungodly hot the past few weeks, 100+ weather. When it gets hot, our air conditioning barely works. We sit in our room and sweat, even with fans on, but the staff here just says that's the way it is when it gets really hot. OF COURSE nothing is done about it.
Now, to the other customer service issues I've had. The staff seem friendly at first. Let me say first off, that we're paying about $300/week to be here. That's $1,200/month. I do have some expectations when I'm dishing out $1,200/month for a place like this. We pay $10/week for internet. We had a modem set up with wi-fi, until we got a nasty notice that we will be EVICTED if we're caught with our modem on. It seems an older lady complained that her computer got a virus because of somebody's wi-fi, and the staff here were stupid enough to believe this could happen and made us shut our modem/wi-fi down. They didn't research this or contact an actual computer person - they just took this idiot's word for it that a modem/wi-fi is what was causing her virus. Additionally, when I called to complain about this, the maintenance man, Troy, was extremely rude on the phone.
My next customer service complaint...I was cooking hash browns in my room. It got a little too smokey with the hot oil and the hash browns cooking, and the smoke alarm went off. I turned on 3 fans, opened the window, and opened the door to the hallway. I got the alarm to shut off on my own. Eventually, Troy shows up at my door. He got really close to me, and told me I needed to shut my door - mind you, he was not nice while he was saying this. He acted mad at me because having my door open could set off the floor alarm - funny that the alarm had already gone off by the time he showed up at my room!
At both Value Places I've stayed at, the staff treat you like they're doing you a huge favor by letting you stay at their Value Place. The maintenance man, David, at the Liberty Value Place was amazing. He was nice, he was helpful. The maintenance man at THIS Value Place needs to get together with David to learn how guests are supposed to be treated.
Oh, also...they're SUPPOSED to clean your room every 2 weeks. We got a note saying they didn't have time to get to our room, but they offered to exchange our linens if WE brought them down! How amazingly generous of them!
I don't recommend anybody EVER staying at any Value Place. I realize it's cheaper than other places, but you also get the horrible customer service along with it. The beds suck, they are on a slab of wood or something. They slide all over the bed because it's simply a mattress laying on a slick piece of wood. If you want a pleasant stay where you'll get a good night's sleep, NEVER stay at The Value Place - especially the Mission and Liberty Value Place.
- Official Description (provided by the hotel):
- WoodSpring Suites Kansas City Mission (formerly Value Place Mission) is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. ... more less
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