Worst experience ever, truly ! Stayed 1 night in a king suite. Room had a stale odor but we ignored it for awhile. Discovered the "source" of the smell at 11pm when turning back the sheets. There was a wet, yellow, smelly stain on the top sheet, the fitted sheet, the mattress cover, soaked clear thru to the mattress itself. We were horrified and went down to the front desk. The clerk was apologetic and moved us to another room. The next morning, upon checking out, the clerk told us "no charge" for the room, and the housekeeping supervisor told us "oh, there was a small child in that room the night before and the room wasn't ready when you were checked into it by accident.". What? Didn't housekeeping make up the room after the previous guest checked out? A few days later I answered the online survey sent to me by Hampton. Shortly thereafter, I was contacted by email by the hotel manager (Monica) and she apologized for everything and offered us a free 1-night stay. She said she'd mail us the certificate. We never got it. I guess that says it all. Don't stay here. (Oh, there were no clean towels in the pool area, the breakfast selection was pitiful and the orange juice was rancid).
- Official Description (provided by the hotel):
- The Hampton Inn and Suites Kansas City/Merriam is just 15 minutes south of downtown Kansas City and near Shawnee Medical Center and local businesses. Each stay includes free hot breakfast, WiFi and access to our business center, fitness center, indoor pool and spa tub. ... more less
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- Also Known As:
- Hampton Inn And Suites Merriam
- Hampton Inn & Suites Merriam Hotel Merriam
- Hampton Inn Merriam
- Merriam Hampton Inn