Where to begin.... We booked a 4 day stay. We arrived late. The person who booked us in was friendly but struggled to get the wifi code and answer basic questions. We had a double queen with kitchenette. When we had called they had failed to mention the limits of the kitchen, such as a lack of an oven, tho range is included. Fortunately, I overpacked and brought most of needed items but many needed an oven. The pool / jacuzzi were out during our entire stay which was a huge disappointment for our kids. The towels were not of good quality. The beds were a bit squished in with the one bed right up against a mirror closet that my daughter kept bumping into during the night. The AC in the bedroom wouldn't work consistently tho it was great in the living/kitchen area room. The TRAIN kept us up most of the night and we slept POORLY. The breakfast was just barely above standard. The staff was friendly but mostly not competant. We struggled with our wifi staying on and had to reconnect it several times a day for no apparent reason. There were no good restaurants in close proximity. When checking out the lady was incompentant and double changed our credit card which we couldn't resolve until the Monday after our return... as a result we couldn't use our "available funds" as they were "frozen". We were told we could have a free stay due to the pool being inoperable, et al. by the manager but it wouldn't be worth staying there even for free. Bad experience.
- Official Description (provided by the hotel):
- The Hampton Inn and Suites Kansas City/Merriam is just 15 minutes south of downtown Kansas City and near Shawnee Medical Center and local businesses. Each stay includes free hot breakfast, WiFi and access to our business center, fitness center, indoor pool and spa tub. ... more less
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- Also Known As:
- Hampton Inn And Suites Merriam
- Hampton Inn & Suites Merriam Hotel Merriam
- Hampton Inn Merriam
- Merriam Hampton Inn