We booked our reservation online through the Extended Stay America website. Upon arrival, we were told that they didn't have a reservation. At that time I pulled up the confirmation email on my phone. The front desk lady was very very rude and continued to tell us they didn't have room and we would have to go to the other location (several miles out of our way). We asked for the managers name and that's when she started to cooperate a bit and at least and get us a room. We got to the room ready to relax after a day of traveling and found a very small room with barely enough room to walk around, dirty surfaces, spider webs in corners, dirty bathtub, and a very disappointing "fully equipped" kitchen--seriously? On top of awful service, we had an awful hotel room. We have stayed in many many hotel rooms and this ranks as one of the worst experiences yet. Don't book a reservation here with high expectations! You will surely be disappointed! We won't be returning to this location. Ever.
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- Also Known As:
- Extended Stay America Merriam