Foul up the reservation. Lock the customer out of his room three times in one day. Fail to make up the room on the same day. When the customer complains have an incompetent front clerk change a message from him to the asst. mgr to make it personally insulting. As the asst mgr while talking to the customer making the complaint try to shift the errors to him and let the incompetent clerk help.
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- Also Known As:
- Best Western Mcpherson
- Mcpherson Best Western