We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service so horrible we cancelled in the lobby”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express Lansing - Leavenworth
Ranked #2 of 2 Hotels in Lansing
Reviewed March 31, 2013 via mobile

We arrived early (exhausted) and was told our assigned room wasn't ready, although WE had not requested a particular room since we had never stayed at this HIE. I doubt they had sold out the previous night. When we came back, after 3pm the computers were down. we waited 30 min while the staff made calls. eventually we MADE A CALL to the 800 # to cancel our reservation. Their system was working. Overall I was disappointed in how everything was handle rather nonchalantly by the staff. I had read the trip advisors prior to booking, but we tried to give them a chance.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank dellasjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - Leavenworth, responded to this reviewResponded April 15, 2013

Dear dellasjoy,

Thank you for taking the time to provide feedback on your recent experience. It is regrettable issues with the service not only marred your time at the hotel, but prevented you from completing your stay. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you again in the future.

Sincerely,

Ben J
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (83)
Traveler rating
Traveler type
Time of year
Language

49 - 55 of 83 reviews

Reviewed March 26, 2013

Sadly, it appears the management is not taking pride in keeping this hotel in tip-top shape. Perhaps it is because there is little competition in Leavenworth, but that is sad. While the breakfast was good (I stick to boiled eggs, yogurt, OJ, and maybe a bagel), the room was not squeaky clean. The GFI plug in my bath was broken and when I asked for a repair, it was replaced with a standard plug - scary! Noted out my window that the door to the huge Carrier AC unit below was open and the filter hanging halfway out. There was a large rusty spot in the center of my tub and the bathroom door handle was cracked and loose. The carpet either needed a really good cleaning or perhaps replacement. It lacked easily available plugs for phone and computer.

On the bright side, I felt safe in this hotel, the staff was friendly, the desk was managed efficiently, and check out was a breeze. I will stay here again, but do hope management takes a more a time role in maintenance.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JeanC_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - Leavenworth, responded to this reviewResponded April 10, 2013

Dear JeanC_9,

Thank you for your recent stay with us and reviewing our property. Please accept my apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Karen G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

Stayed here for four nights for business. Very clean and has a great breakfast (scrambled eggs, sausage, pancakes, pastries, oatmeal, fruit, yogurt, milk and coffee/tea). Can't ask for more than that unless you're staying at Embassy Suites where their eggs are cooked to order. There are several restaurants within walking distance including Pizza Hut, Arby's Burger King, La Carreta Mexican Restaurant (very good). They also have fresh baked cookies at the check-in counter. Swimming pool, hot tub and a small fitness center. Although some reviewers said the property was worn and showing wear in the carpets, etc., I found it well cared for and well maintained. Maybe it has been renovated, I don't know. Regardless it struck me as a clean, well cared for property.

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Al L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2012

stumbled upon this place after a late nite move from a nasty super 8... the staff was fantastic the rooms were clean and smelled fresh... the bed... well i wish i had one at home that was this comfy... you all are doing a great job.. if i am ever in the area again I will book with you above anyone... when you are traveling with family for hours you want to relax when you get to your destination... at least i do.. and we stayed in about 6 hotels over a 2 week period and this by far was the best.. Thank you

Room Tip: i was very pleased and for me to be this satisfied says a lot...
See more room tips
  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sally n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2012

We visit Leavenworth every year or so to visit family and have always stayed here. Unfortunately, this will not be the case again as the hotel is very much worn out and showing the age. It's badly in need of a complete overhaul. Carpets are stained and threadbare, countertops are chipped, floor tiles are cracked and broken, tub was stained, A/C was unpredictable, and so on. The pool was closed during our entire visit, the elevator was broken one day and the vending machines were out of order. Customer Service was also lacking. We reserved a suite online that specified a King bed and pull out couch for two adults and three children. We were given a handicapped accessible room with one King Bed. When I questioned the gentleman at the Front Desk, he said it was a comparable room. Eventually he was able to find us a suite and we moved in there, but I had to move the crib we had requested from the first room to the second room. We will be looking elsewhere on our next trip.

  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JH0915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2012

Spent 3 nights there and it was all okay, except if your toilet gets stopped up, expect to use the plunger yourself as they bring it to the door and run! We had no other issues and plan to stay there anytime we are in the area. Everyone was friendly and helpful the whole time.

Room Tip: Get a 3rd floor room as you can hear people walking around above you if you are in the lower rooms.
See more room tips
  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Penny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2012

My nephew and i stayed at the holiday inn express on the 21st and checked out on the 22nd of july my newphew and i went swimming in the pool for roughly about an hour we had to get out of the pool due to, to much chemicals being pool it made us sick the kids had green mucas, kept coughing and sneezing, i on the other hand got a UTI. A hotel rep called me the following day which was monday 23rd to follow up on us to make sure we were ok and she had stated in the call that they had a their pool company come out and run some test and it came back as there were to much chemicals in the pool and were going to have to drain the pool and clean the pool out. All i was asking from the hotel is to refund my full amount from my stay but they only refunded $18. Be aware of this hotel they do not take care of there customers at all. i will never ever stay at a holiday in again due to this bad experiance.

  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MarkNMargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Lansing
0.7 mi away
Fairfield Inn & Suites Leavenworth
4.2 mi away
Hampton Inn Leavenworth
Hampton Inn Leavenworth
#1 of 5 in Leavenworth
200 reviews
0.2 mi away
Econo Lodge Lansing - Leavenworth
Show Prices
Show Prices
Show Prices
0.9 mi away
Condotels
Condotels
#1 of 1 in Lansing
41 reviews
Show Prices

Been to Holiday Inn Express Lansing - Leavenworth? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Lansing - Leavenworth

Address: 120 Express Ln, Lansing, KS 66043-1382
Phone Number:
Location: United States > Kansas > Lansing
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Lansing
Price Range: $98 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Lansing - Leavenworth 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Lansing-Leavenworth. We are located near many local attractions and business including: Kansas Speedway, State & Federal Prisons, Eisenhower Medical Center, St. Mary's University, Renaissance Festival, Verizon Wireless Amphitheatre and Basehor Field of Dreams Ballpark. Top all this off with historical sites and Kansas Hospitality and you have a great get-a-way place to visit. Hotel features include free local phone calls and a complimentary Express Start continental breakfast. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hardboiled eggs. We have also created the world's best tasting cinnamon roll. Visit Lansing, KS and stay smart at the Holiday Inn Express Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Hotels.com, Priceline, Orbitz, Travelocity, Hotwire, Cancelon, HotelQuickly, TripOnline SA and getaroom.com so you can book your Holiday Inn Express Lansing - Leavenworth reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Lansing - Leavenworth Hotel Lansing
Lansing Holiday Inn
Holiday Inn Lansing

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing