We accidentally booked this hotel instead of another hotel with a similar name in roughly the same area. The room itself was fine. It was starting to show its age, especially the TV. The pillows were not great at all, but that's my biggest complaint about the room.
My bigger complaint is the service. We arrived shortly after 3 pm and the two ladies working the desk were swamped. One appeared to be training the other, which resulted in both being slow. The first big turn off came when the phone rang. She told the caller to hold while she transferred him to the manager, then, in front of the 8 or so people in the lobby, yelled "Dont answer it!" to the manager, whose name I believe was Tim. The one training the other one appeared tired and uninterested.
If you choose to eat breakfast here, you better know how to operate the cereal dispensers and the waffle iron. If you are struggling, be prepared for the breakfast room attendant to yell at you. Trust me. She yelled at me once for failing to see the white knob that controls cereal flow, and she yelled at 2 other people for not knowing how to properly operate the waffle iron. So if a white-haired woman wearing a name tag that says "Audrey" is working breakfast, you might as well stick with the fool proof items...like yogurt. Biscuits and gravy are a good call, but the person I was eating with found a hair in his biscuit.
This place isn't bad as it is, but with the right management and a few people who cared, it could be a great little hotel!
- Official Description (provided by the hotel):
- The Comfort Inn Kansas City, Newly Remodeled Hotel is ideally located off Interstate 70 and 78th Street exit (#414) just 18 miles from the Kansas City International Airport. This Kansas City Hotel is convenient to popular attractions like Legends Shopping and Dining, Kansas Speedway, Sporting KC Park, Cerner Corporation, Schlitterbahn, Sprint Center, Bartle Hall, Downtown Kansas City, KC Chiefs and KC Royals Stadiums, Verizon Wireless Amphitheater Kansas City, Worlds of Fun amusement park and Oceans of Fun water park. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Orbitz, Hotwire, Priceline, Choice Hotels, TripOnline SA, HotelQuickly and Cancelon so you can book your Comfort Inn Kansas City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Kansas City Comfort Inn