My husband and I stayed one night with our seven year old daughter and friends. The check in time took 45 minutes of standing in line. Twice after swimming we went to the towel counter and I was told they were out and it would be a few minutes. Meanwhile my daughter is shivering, having to get back in the water to stay warm. Fifteen minutes later the towels arrived. I told the clerk if you run your hotel around a waterpark there is no reason to run out of towels! She told me that housekeeping was busy cleaning the rooms right now. Hire more people! We went downstairs to eat dinner at the restaurant and had to wait 45 minutes to be seated when half the restaurant was empty. Again, hire more people. I tucked my little girl in that night and I could tell the sheets had not been changed. For $250.oo per night I would expect much better service. I would definitely not recommend it to anyone unless you have money burning a hole in your pocket.
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- Also Known As:
- Great Wolf Hotel Kansas City
- Great Wolf Kansas City