There are so many complaints. I've NEVER complained about a hotel but I will about the Wolf. Arrival: To start off we were not greeted by anyone upon our arrival. We waited in line for 40 minutes and needless to say there were only 5 people in front of me. When I thought it was my turn I headed up to the next available person whom stated she was off duty without an apology, or a smile. She just walked off. I returned to the line and waited again. Food: The restaurant staff was unfriendly as seemed to be the overall atmosphere off all staff. The food was uneatable to say the least! For $85 we were served greasy flavorless BBQ chicken, cold mashed sweet potatoes, a dried out crumbly cheeseburger with no cheese, I'm still not sure if that was beef. My young children choked through the chicken strips which tasted as if it had sat out all day. My older child had dried out salmon. We ate out the rest of the weekend, except when we ordered Pizza delivery and nachos at the water park concession. The chips were stale. Water park: we saw baby roaches (plural) crawling on the table. Yes roaches, little baby ones. My husband didn't believe me until I pointed out #3,4,5. We should have left that minute. However, that would have greatly upset my children. The life guard staff was VERY good & seemed to pay attention to their responsibilities, friendly, polite, even humorous. The room: the room looked as if it had missed a few cleanings. The bathroom really needed a good scrubbing. The beds were ok. The heating/cooling system was horrible! There was NO happy medium, you had 2 choices freeze or sweat. Spa: this was the highlight of a very bleak & expensive weekend. Excellent service, excellent experience. Fantastic staff. Bravo! We spent $700 for 2 nights, for a dirty room, rude staff and bad food. This does not include the spa, and the money we spent for eatable food. I was so absolutely disappointed. I've been wanting to stay there since it opened as it's 40 minutes from my house. So sad that such a place with so much possibilities is just a glorified motel 6.
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- Also Known As:
- Great Wolf Hotel Kansas City
- Great Wolf Kansas City