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“Water park was fun, Most staff were pleasant. Noise Unbelievable! Wish I had a 2.5 rating.”

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Great Wolf Lodge Kansas City
Ranked #3 of 21 Hotels in Kansas City
Reviewed June 14, 2013

Water park was fun, Most staff were pleasant. Noise Unbelievable!
My wife, my two kids 4 and 6 and myself made a quick last minute stop at GWL to see what it was like. At first impression we were pleased.
First the good-
The check in was fast. The counter staff was friendly and our room was clean.
Water park passes are included in price. This is worth about $100 bucks for me locally for family of 4.
We all really enjoyed the water park. Slides were quick and the place wasn’t over full. I asked a front desk person upon checkout how full it was and she said about 80% if that is true 100% usage still shouldn’t be an issue.
90% of the staff was very friendly including life guards, front desk at checkin and when I called with noise complaints. Manager on duty Nick was pleasant to work with over noise issues after I went to front desk at 10:15pm .

Beds weren't great but not bad. A bit to firm pillows were normal for a hotel.

The Bad –
The picture on the website of our room online for the Wolf Den Suit was inaccurate. It shows the bed close to the kids wolf den. The wolf den is a small bunk bed with a plastic tree around it, nothing special but the kids liked it. The queen bed was instead next to the wall with the a/c unit. It literally froze us out to try and keep the kids cool on the other side of the room.
Also in the bathroom it was hard to see because of the low wattage halogen bulbs used in the two lights. Also it took them a long time to turn on to see at all then to warm up.
The bath room is tiny.
The last bad thing was the annoying light cover next to the door that rattled continually whenever someone walked by or slammed their door- which is covered in the Ugly below.
A few of the staff were rude an inattentive a couple life guards and general workers.

The UGLY –
The biggest issue noise, Noise and NOISE. While I understand quite time is 11pm to 7am. This is a family resort so people with young children have them in bed for 11pm. We were on the 1st floor, I highly recommend against that. We had a terrible family above us jumping and running. We called front desk and they said they would handle it. An hour later at almost 10 pm I hear a Diesel moving truck unloading tables and chairs outside our balcony window. This goes on for at least 20 minutes with workings whooping and hollering the whole time. At that point I went to front desk and spoke to manager. Noise finally subsided around 11:30pm.


Also there was an ancient 27in tube TV in the suite that was broken and stuck on the front input. After inspecting it someone had damaged the inputs I could wiggle them and get tv to work till it was turned off again.
Also as for noise the door closers slam every single door and it shakes the walls in your rooms. After looking the way the lock mechanism was on the room there was no way to close it quietly from outside you had to slam it to get it past locks. If you opened latch from inside you could close it.

Overall summary-
I am really torn on what to rate this property. Staff overall were pleasant. The site was clean everywhere we went. Our room was clean but need some attention as listed above. The noise with kids running through halls and doors slamming was unpleasant to say the least. The issue with the Diesel truck outside my window was unacceptable in my opinion at 10pm. I don’t want to rate the site to low because of the positives and how the issues were handled. I really think it’s a 2.5 overall because water park was great and in great shape. The noise issues and maintenance issues for our room thought really took away from stay considering the premium price. Don’t forget though you have to calculate cost for basically 2 days of water park passes. That is $90 for our closest to our home. Overall I am willing to give them a try again and probably will try a different location next time. I will make sure I am not on 1st floor again though.

Room Tip: Stay off 1st floor go as high as possible.
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  • Stayed: June 2013, traveled with family
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    • Sleep Quality
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3  Thank Blake H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 14, 2013

This is our 4th stay at this Great Wolf Lodge. We have had great stays every time. Our kids love the themed rooms and the waterpark. The inside of our suite was very clean--I'll get to the outside in a minute--and we had a blast with all the activities they have to offer. Our 9-year-old and 7-year-old discovered MagiQuest this year and loved it!

One issue we had was that there was a bird's nest above our balcony, and after our first night, there were two baby birds close to death on our balcony. We called the front desk, and they took care of it, but they left the nest. Two days later, we had another dead baby bird on our balcony. It was so sad! I'm not sure what the hotel can do about this, but it was upsetting.

I also recommend making sure your kids know how to ride the slides safely. We had an incident on our last trip when a lifeguard let my child go down a slide improperly, and he was slightly hurt. This trip, I had to stop a lifeguard from letting him go down the same way again (sitting up on the inner tube rather than with his bottom in it). My older child somehow got turned backwards in his inner tube going down a slide. No one was injured, but it told me that you can't trust the lifeguards to ensure your kids are safe, although they seem very attentive there.

Overall, it was a wonderful stay. Our kids love Great Wolf Lodge even more than Disney World. We'll be back!

  • Stayed: May 2013, traveled with family
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1  Thank Marissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2013 via mobile

The staff was very friendly and helpful, but didn't always know the answer to our questions and that's okay. I'd take friendly and unsure over snotty and know-it-all any day. Our room was a bit pricy, but what can you expect with the waterpark that they have to offer?! Even my toddler had fun and he could barely use most of their water features. My favorite is that they had life jackets there for everyone, so we didn't have to pack our bulky one from home. They're located right off the interstate, which was very convenient. My only complaint is that our room smelled a bit like the plumbing was bad. We had a blast!!

  • Stayed: June 2013
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Thank Klformaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2013

We stayed here as part of a long road trip. Great Wolf was meant to break up a 20+ hour stretch. We arrived on a Wednesday around 2pm and were able to check into our room early. The park itself was not really as crowded as an indoor water park can be and we had a great time. The water tube rides are pretty calm, even for my very low thrill seeking daughter. My other daughter wanted more craziness. This location is ideal for younger children (under 9 maybe). There is no wave pool or vortex water ride. The rooms had the kitschy look that one comes to expect from GW, but it was clean. The onsite sit down restaurant was actually pretty reasonable and the menu was slightly more varied than one would expect. There are many dining options near the Lodge, but who wants to leave the watery fun???

Room Tip: I would not choose a room on the first floor, as the sliding doors open to an unenclosed patio.
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  • Stayed: June 2013, traveled with family
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    • Cleanliness
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1  Thank julie p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2013

We make this trip every summer as the kids have always loved GWL. This year was a little more disappointing then years past, mostly due to customer service.

Room: was clean and as expected. We've stayed in the Majestic Bear Suite 3 out of our 4 years here. With 4 kids, its the perfect size. If this room wasn't available, we wouldn't go to GW.

Housekeeping: one morning they knocked and asked if they could clean. I said we were leaving in 15 minutes and it was all there's after that. The housekeeper looked annoyed :/. That same day they did not replace any of our towels so we had to call to get some. Both days trash was left on the counter top as well. PRO: Love how they tuck the kids animals in the beds :).

Food: the food was actually better then years past, we've never loved the food but eat their for convienence. Only complaint was the breakfast buffet, food was dry and/or hard. We just got cereal from the snack shop the next 2 days.

Waterpark: always a favorite, lifeguards are diligent and helpful, park was clean. It was too cold to use outdoor pool and that did take away from our experience, obviously not the hotels fault though.

Area: love Legends! Always a highlight of our trip. Good shopping, great restaurant choices. Highly recommend venturing over there.

Gym: for a resort this size they really should consider improving/expanding the gym. It was crowded and not functional with more then 3 people.

Customer Service: ugh, here's why this years review only gets 3 stars. It's not good. Staff seems distant and stressed out. The snack shop staff all seem like high school kids who would rather chat amongst themselves then help patrons, and when they are helping them, they are SLOW. The restaurant staff were not great either. It took 15 min to get drinks all 3 times we ate there. Cub Club, the girl was plain overwhelmed. There shouldve been 2 staff in there when they first open, I felt bad for her. Just disappointing honestly because we love this place and want to continue to come back. When paying $300+ a night, we expect decent service. Highlights were lifeguards, gift shop staff, and arcade staff-all were friendly and very helpful. Even a few maintenance men went out of their way to say good morning or hello-that's what I like to see!

Overall this trip was fun for the kids and we made great memories. I hope they work on their service, this is something that's easily fixable and will keep people coming back.

  • Stayed: June 2013, traveled with family
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1  Thank TACHance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2013

We just returned from a weekend at the Kansas City GWL (May 30-June1) and had a ton of fun. I read tons a reviews before I went so wasn't sure what to expect based on the mixed opinions. I found that most of the negative ones must be either outdated or they just had a particularly bad experience.

We reserved a family suite (rm 240) and I checked in online. When we arrived around 3:00 to the hotel, our room was already ready. Or room was right off the main lobby and near the steps to go down to the water park, so very conveniently located. The room was clean and comfortable. The beds sagged a little in the middle, but nothing that was too uncomfortable. Our room also had a flat screen TV. The refrigerator and microwave were handy additions. Its was generally just a normal hotel room (which was all I needed considering we only slept there) so I have no complaints.

The rest of the hotel was clean. I did notice in the hallways that some of the carpet was buckled, but that was the only thing. Every employee we came across was friendly and greeted us.

We did all the activities: water park, magiquest, creation station, glitter tattoos, story time, arcade, and cub club. The extra activities could definitely get expensive but we had a paw pass that saved some money. I'll give my opinion of each:

Water park: Of course this is the main attraction and where we spent a lot of time. It is warm and humid inside so we were all comfortable walking around in wet swimsuits. My 3 and 5 year olds could ride all but one of the rides. There were even 2 big slides they could ride with a parent. I was pleasantly surprised at this since I expected that we would be relegated to a kiddie area. We used the life jackets provided by the park and never had a problem getting one. The lifeguards were pretty good and vigilant but not as excellent as I had expected based on the reviews. So if you have little children I would obviously keep a pretty close eye on them. We did rent a locker the second day which cost $10 to rent plus a $10 deposit which you got back if you returned the key 30 mins before closing. I found this to be pretty expensive for a locker so we only did the for the full day we were there.

MagiQuest: I thought we were going to get by without having to do this since my kids are so little (3 and 5), but when they saw the other kids opening the treasure chest, they wanted to do it too. I got one wand and one game to share for approx $32. Sharing did not go over that well, so if we go back I'll be buying another wand and game. The 3 year old just liked opening the chests, he had no interest in the game. The 5 year old and I played (part of) the game. She had fun, but I had to help direct her to the right places. The downside was that it was crowded in the magiquest areas and since a lot of the kids playing did not have parental supervision, they could be kind of rude and jump in front of you. I just had to be aggressive with some of them and tell them it was our turn.

Creation Station: This is the lodge's version of build-a-bear. Each of my kids got to select an animal to make. Unlike build-a-bear the only thing they really get to do is stand on the pedal to pump the stuffing into the bear. My kids still liked it, but if we didn't have the paw pass we would not have done it.

Glitter Tattoos: this is in the same area as the creation station and basically the kids got a tattoo filled in with glitter. I will say the kids were very proud of their tattoos and are still wearing them. The tattoos are supposed to be waterproof and last for up to 7 days. So far they are holding up. If we were to go back, I'm sure we'd have to do this again since they kids liked it so much. I think the cost was $6.99 but again, we it was included with our paw pass.

Story time: The first night there we thought we'd check out the clock tower show and story time. We watched the clock tower show which was pretty boring. The animals didn't really move and it was hard to hear what they were saying. Next of the of the employees came out and read a story to the group of kids. Her microphone wasn't working so it was hard to hear. Afterwards the kids marched around the lobby with one of the characters and afterwards got to hug and get pictures made with the character. The kids liked this part.

Arcade: Your standard ChuckECheese style arcade. We loaded some arcade cards with our points from the paw passes and then added some extra money. We played until we used all our money up. My husband and I probably had more fun doing this then the kids, but we all enjoyed it.

Cub Club: This is the arts and crafts room. With our paw pass we got to select something to paint. My daughter choose a butterfly magnet and my son choose a cupcake piggy bank. They enjoyed painting, but I thought the worker was overly concerned about them making a mess (which was weird in a kids craft room?). Looking at the prices, we probably wouldn't have done this except for with the paw pass.

We ate most of our meals off property at the legends mall just down the road. There were tons of restaurants there to choose from so I recommend going down there. We ate at T-Rex cafe, Granite City Brewery, Outback, Bob Evans, and Five Guys Burgers. We did try breakfast at the hotel the last day and were not really pleased. We go the breakfast buffet, but the food wasn't really that good. My husband did enjoy his omelet and the bacon and waffle I had were good, but otherwise the food was mediocre.

Overall, we all had fun and the kids are already asking when we can go back. I can definitely see another trip to the KS GWL in our future!

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Melissa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2013

the atmosphere was great, not too crowded and the lines for the slides were streamlined pretty well so didn't have to wait long to slide. we did however have a loose tile in our bathroom. management said they were going to fix it but never did. a maintenance guy knocked on our door early the next morning attempting to go fix it which woke us up. but manage comp'd us 2 daypasses and discounted the room along with late checkout. staff was friendly and apologetic.

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank Baopham316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Great Wolf Lodge Kansas City

Address: 10401 Cabela Dr, Kansas City, KS 66111-1954
Location: United States > Kansas > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 21 Hotels in Kansas City
Price Range: $232 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Great Wolf Lodge Kansas City 3*
Number of rooms: 281
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Also Known As:
Great Wolf Hotel Kansas City
Great Wolf Kansas City

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