Water park was fun, Most staff were pleasant. Noise Unbelievable!
My wife, my two kids 4 and 6 and myself made a quick last minute stop at GWL to see what it was like. At first impression we were pleased.
First the good-
The check in was fast. The counter staff was friendly and our room was clean.
Water park passes are included in price. This is worth about $100 bucks for me locally for family of 4.
We all really enjoyed the water park. Slides were quick and the place wasn’t over full. I asked a front desk person upon checkout how full it was and she said about 80% if that is true 100% usage still shouldn’t be an issue.
90% of the staff was very friendly including life guards, front desk at checkin and when I called with noise complaints. Manager on duty Nick was pleasant to work with over noise issues after I went to front desk at 10:15pm .
Beds weren't great but not bad. A bit to firm pillows were normal for a hotel.
The Bad –
The picture on the website of our room online for the Wolf Den Suit was inaccurate. It shows the bed close to the kids wolf den. The wolf den is a small bunk bed with a plastic tree around it, nothing special but the kids liked it. The queen bed was instead next to the wall with the a/c unit. It literally froze us out to try and keep the kids cool on the other side of the room.
Also in the bathroom it was hard to see because of the low wattage halogen bulbs used in the two lights. Also it took them a long time to turn on to see at all then to warm up.
The bath room is tiny.
The last bad thing was the annoying light cover next to the door that rattled continually whenever someone walked by or slammed their door- which is covered in the Ugly below.
A few of the staff were rude an inattentive a couple life guards and general workers.
The UGLY –
The biggest issue noise, Noise and NOISE. While I understand quite time is 11pm to 7am. This is a family resort so people with young children have them in bed for 11pm. We were on the 1st floor, I highly recommend against that. We had a terrible family above us jumping and running. We called front desk and they said they would handle it. An hour later at almost 10 pm I hear a Diesel moving truck unloading tables and chairs outside our balcony window. This goes on for at least 20 minutes with workings whooping and hollering the whole time. At that point I went to front desk and spoke to manager. Noise finally subsided around 11:30pm.
Also there was an ancient 27in tube TV in the suite that was broken and stuck on the front input. After inspecting it someone had damaged the inputs I could wiggle them and get tv to work till it was turned off again.
Also as for noise the door closers slam every single door and it shakes the walls in your rooms. After looking the way the lock mechanism was on the room there was no way to close it quietly from outside you had to slam it to get it past locks. If you opened latch from inside you could close it.
I am really torn on what to rate this property. Staff overall were pleasant. The site was clean everywhere we went. Our room was clean but need some attention as listed above. The noise with kids running through halls and doors slamming was unpleasant to say the least. The issue with the Diesel truck outside my window was unacceptable in my opinion at 10pm. I don’t want to rate the site to low because of the positives and how the issues were handled. I really think it’s a 2.5 overall because water park was great and in great shape. The noise issues and maintenance issues for our room thought really took away from stay considering the premium price. Don’t forget though you have to calculate cost for basically 2 days of water park passes. That is $90 for our closest to our home. Overall I am willing to give them a try again and probably will try a different location next time. I will make sure I am not on 1st floor again though.
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- Also Known As:
- Great Wolf Hotel Kansas City
- Great Wolf Kansas City