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“Satisfactory”

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Hilton Garden Inn Kansas City
Ranked #7 of 21 Hotels in Kansas City
Certificate of Excellence
Seattle, Washington
Level Contributor
149 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Satisfactory”
Reviewed November 27, 2013 via mobile

Although this hilton garden meets our expectation for the amenities such as free wifi, fridge, microwave and fitness center, I was disappointed with the condition of the bed. It seemed to have lost its support and became very soft and we were unable to adjust using the number knob on the side. I did bring up this issue the next morning to the manager but was unimpressed with his reaction and offer to buy me breakfast. There's nothing worse than unfit sleep after an overnight stay at a hotel where one expects a good night sleep. At the very least, I would have expected a discount or points to my hilton honors or a free night in future stay for the trouble. I would not recommend this hotel unless the beds have been investigated and upgraded.

Stayed November 2013, traveled as a couple
Helpful?
Thank blake0821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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551 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Cincinnati, Ohio
Level Contributor
207 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed November 24, 2013

Although just across the border in Kansas; the hotel is located just minutes from central Kansas City, MO and offers complimentary parking which is great for a hotel that close to town. The staff is very friendly and accommodating, particularly the staff in the restaurant. The breakfast was wonderful - the Eggs Benedict was a great surprise on the buffet. The only negative that we encountered was very dry air in both of the rooms that my party occupied but the restaurant staff certainly rehydrated us very well in the morning.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CVGJetGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 20, 2013

Front desk staff didn't seem to be pleasant at all when I arrived as well as my checkout experience. No one didn't seem to know how to catch bus from their property. I was not able to print remote from my room to the business center.

  • Stayed November 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, United States
2 reviews
Reviewed November 19, 2013

The hotel worked out well for our stay. We were participating in the horse show. It's location was ideal for this event. The staff were helpful and the rooms quite and comfortable. The amenitities were good. We only took advantage of the breakfast once due to our schedule and the workout room as well.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Catherine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, United States
Level Contributor
3 reviews
Reviewed November 17, 2013

The hotel is way over due for a rehab. The restaurant wait staff was very rude. I am a HHonors Gold but will not visit this hotel again. The best part of this hotel was it's close proximity to the business I had to conduct.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ricky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-KCK, Front Office Manager at Hilton Garden Inn Kansas City, responded to this review, November 29, 2013
We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future. Thank you again for sharing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Louis, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 12, 2013

The hotel staff was very accommodating, however the location is not central to where I need it to be for my work. The general area seemed to have low economic value. it is one of the only hotels that I have stayed in where there is a security guard that is required for overnight.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeffrey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
6 reviews
Reviewed October 31, 2013

Can depend on the hotel for good service. I don't normally dine there when I stay but had a good burger in the restaurant this trip. The rooms are good with some upgraded k cup type coffee - good in room coffee is always a plus from me. Close to downtown but need to drive to get there.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingDad99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Kansas City

Property: Hilton Garden Inn Kansas City
Address: 520 Minnesota Ave, Kansas City, KS 66101-2930
Phone Number:
Location: United States > Kansas > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kansas City
#4 Romantic Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Kansas City 3*
Number of rooms: 148
Reservation Options:
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Also Known As:
Hilton Garden Inn Kansas City Hotel Kansas City
Hilton Kansas City
Kansas City Hilton

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