Although this hilton garden meets our expectation for the amenities such as free wifi, fridge, microwave and fitness center, I was disappointed with the condition of the bed. It seemed to have lost its support and became very soft and we were unable to adjust using the number knob on the side. I did bring up this issue the next morning to the manager but was unimpressed with his reaction and offer to buy me breakfast. There's nothing worse than unfit sleep after an overnight stay at a hotel where one expects a good night sleep. At the very least, I would have expected a discount or points to my hilton honors or a free night in future stay for the trouble. I would not recommend this hotel unless the beds have been investigated and upgraded.
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- Also Known As:
- Hilton Garden Inn Kansas City Hotel Kansas City
- Hilton Kansas City
- Kansas City Hilton