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Holiday Inn Express at KU Medical Center
Ranked #9 of 21 Hotels in Kansas City
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Virus”
Reviewed February 19, 2013

the experience were quite different being a new hotel. When i arrived on floor it had a stench to it of not of new but when i went into room it smell like back up sewage. Front desk wasnt able to move claim their would not be any space for days & I was there more than one day. Breakfast food could had been fresher & hot. There gift shop was over price. Definitely would not return again no matter how close I were to KU although I do business with KU regular. Did found other hotel cater to KU (from patient) with better rates, rooms are nicer with fresh made omelets are serve even has there own shuttle. Only good service Holiday was 2 of their clerks the guy Daryl & that young lady overnight Selena

  • Stayed February 2013
    • Value
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    • Rooms
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Helpful?
2 Thank navigator66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, General Manager at Holiday Inn Express at KU Medical Center, responded to this review, February 20, 2013
Dear Navigator66,

First of all, I want to personally apologize for falling short of meeting your expectations during your recent stay at our hotel. Providing a positive, quality experience to each one of our guests has and will always be our #1 goal. As for the "smell" you experienced during your stay, we have promptly notified the general contractor and will have the issue corrected immediately. You mentioned that you visit KU regularly for business and I hope that you give us another chance to prove ourselves. We strive to be as flexible and accomodating as possible to all of our guest, so I encourage you to contact the General Manager directly to discuss how we could tailor the hotels services to exceed your lodging needs. I hope this finds you well and look forward to hopefully speaking to you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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127 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Saint Louis, Missouri
Level 4 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 8, 2013

We had a nice stay here. The configuration of the hotel is a little unusual; the front desk is on the second floor. The first floor is a rather bare entrance to some of the retail places that occupy it.

The place was brand new and the room was nicely decorated in the modern style. Room was clean and had plenty of room because of the suite configuration. 24 hour guard in the parking lot which made things very secure feeling. Pretty good breakfast with many people taking advantage of it. Nice large space to eat. As others have said, it is right across from the med center. I mistakenly thought it was on hospital hill. Although it was not a long drive to the dental school, it was longer than I thought it would be. Very close to Old Westport and CC Plaza.
The only downside is the area is slightly sketchy; not too bad but not an area to walk around in after dark IMHO.

  • Stayed November 2012, traveled on business
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Helpful?
Thank Bruce K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level 6 Contributor
98 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 6, 2013

The hotel is new and very clean. Offers all the things you need (wi-fi, free breakfast) for a nice stay. Right across the street from the hospital. There are also many food choices within walking distance. Seems perfect for an hotel while needing to stay near the hospital. Would definitely stay again if needed to go back to KU.

  • Stayed February 2013, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank bengals09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
texarkana
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 24, 2013

Nice, newer hotel, front staff was helpful, found out we did not have a map and provide one and printed directions, rooms were nice and clean and comforable, one joy of the hotel is the weekday breakfast host MRS B. she took excellent care and we enjoyed the breakfast

Room Tip: construction next door but did not affect hotel.
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frank s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, Kansas
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 16, 2013

I previously wrote a review of this hotel and my review was not favorable. After visiting with the hotel general manager, my family decided to give it one more try when we were in Kansas City for a weekend of leisure. Our experience this time was 180 degrees in the opposite direction. We found that nearly every complaint we had during our first stay was corrected. My family had a great weekend and we can now say that certainly we will stay here again and certainly we would recommend this hotel to others. Our compliments go out to the hotel management and staff.

  • Stayed December 2012, traveled with family
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Helpful?
4 Thank Bartmantix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manhattan
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 14, 2013

I have stayed at this hotel in the past and yet again I received great service, and loved the cleanliness and modernized look of this place. The location of this hotel is great and conveniently, there is a five guys restaurant just downstairs and a taco bell across the street in case you need a quick meal as well as other nice restaurants nearby! I definitely recommend coming here if you are looking for a very nice relaxing stay that isn't too expensive.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Carrie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Level 2 Contributor
7 reviews
7 hotel reviews
Reviewed January 3, 2013

It's evident that this property is new. The rooms and dining area are very clean and new looking. Breakfast included is a great feature of this chain. The staff were very friendly. Very, very close to KUMC...walk across the street and you are there. There's a five guys burger restaurant downstairs.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ell08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express at KU Medical Center

Property: Holiday Inn Express at KU Medical Center
Address: 3932 Rainbow Blvd, Kansas City, KS 66103-2961
Phone Number:
Location: United States > Kansas > Kansas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 21 Hotels in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express at KU Medical Center 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Property Located acroos from KU Medical Center. We have 2 Meeting rooms with 1500 sq ft of meeting space. Located close to Westport and Country Club Plaza. ... more   less 
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