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“Pool needs a little more TLC.”

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Best Western Premier KC Speedway Inn & Suites
Ranked #1 of 21 Hotels in Kansas City
Certificate of Excellence
Nebraska
Level 1 Contributor
1 review
“Pool needs a little more TLC.”
Reviewed August 5, 2012

Good hotel, nice rooms, but the pool was very heavy with chlorine. You couldnt see the bottom of the pool clearly. My son woke up in the middle of the night his eyes were burning. Other than the pool, the hotel is recommended.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jland0425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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765 reviews from our community

Traveler rating
    525
    153
    46
    22
    19
See reviews for
355
150
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137
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Nashville, Tennessee
Level 5 Contributor
90 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 2, 2012

We had a king room on the third floor. The hotel is new, but it's just not that clean. The halls looked like they had not been vaccumed for a week. Our room was nice, but not really clean. We dropped a binky that flipped under the bed. When I looked under, there were old pieces of trash and a layer of dust. The air conditioner had lots of cobwebs around the bottom of the unit. Don't get me wrong... WE REALLY LIKE THIS HOTEL! I think it just needs a staff that does a more thorough job at cleaning. Next time we are in the area, we'll stay here. Hopefully it will be a little cleaner!

Stayed July 2012, traveled with family
Helpful?
2 Thank Steven E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas
Level 5 Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 31, 2012

We were passing through the area and booked this room. We had a room on the top floor with a balcony. The people we came in contact with were very nice and generally helpful. The room needed some work. It took the room all night to cool down - KC was having a heat wave. The room's electronics did not seem to work very well and the room had lots of spider webs around the floor. Great looking place, but needs more attention.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, Kansas
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed July 20, 2012

i agree with other reviewers. they do need to pick up small trashes throughout the day around the hotel, however, my room was very clean and nice for the price we paid. room had a very comfy bed with clean linens, a huge flat screen tv, a small fridge, and a microwave. free coffee and teas were available at the lobby during daytime. close proximity to the legends mall and casino made us happy. i definitely recommend this place to anyone. i did not use the pool so i cannot comment on it.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaaang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Topeka, Kansas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 19, 2012

I didn't even complete my stay here because it was so awful.
Walking in the person behind the desk was goofing around with friends and other non-staff behind the counter. We had minimum contact with her (just enough for her to tell us where our room was and verify my credit card). We went up to our room to find a disgusting used ice bucket with dirty cups in it. The response from the desk host was "I don't have anything I can do about it."
This made me suspect of how clean the room really was. There was a film over all of the surfaces that made you not want to touch anything. The shower curtain had pink mildew on it and the towels were damp/wet. What pushed us over the edge was the two dozen or so long black hairs in the bed. At this point I called BW 800 number to complain and (long story short) we were sent to the front desk to get a new room. The hostess was less than friendly literally throwing our room keys on the counter and staring at us. I slid the cards back and drove the hour back home that night.
Very unfriendly, very dirty, and a waste of time. Drive the extra 10 minutes to a different BW location in KC.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, Nebraska
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 11, 2012

Family of six. Nice suite. Nice accommodations. Service can be sparse at times. Seems as though it is understaffed half the time. Though, very helpful when they are tending to you. Breakfast lady works her tail off to serve everyone, so kudos to her. Managers/owners need to make sure ALL breakfast serving equipment continues to work properly. Sounds like items have been a problem for your staff for a while and they need to continuously field the same immediate guest complaints for the owners who are unaware of how seriously it could be affecting their bottom line. Yes, people will decide to stay somewhere else if the automatic pancake maker "breaks often" and the cereal dispenser does not dispense someone's choice of cereal. Sounds petty, but the breakfast helps families shell out for convenience. Not enough involved staff to promptly get to clean up and maintenance in the main use commons areas. Would stay here again. Would just be aware of their lost-and-found policy on the more important items. It seems they are pretty quick to mysteriously "throw out" found items of lesser value not claimed within 24 hours. Good stay in a great location for an affordable cost. Paying for accommodations and location, while giving up a little bit of service on this trip, which was o.k. for us.

Room Tip: Spa prices were so high I did not want to take a chance and blow my money on potentially poor qualit...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fayetteville, ar
Level 4 Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 7, 2012 via mobile

My suspicion is that the manager is out or town or something. Every trash can is overflowing, staff are standing around, there is a mildew smell in the lobby, the pool smells and is cloudy and dirty. Looking at the other reviews this is rare, but we are not satisfied.

Stayed July 2012, traveled with family
Helpful?
1 Thank bennyray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Premier KC Speedway Inn & Suites

Property: Best Western Premier KC Speedway Inn & Suites
Address: 10401 France Family Dr, Kansas City, KS 66111
Phone Number:
Location: United States > Kansas > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 21 Hotels in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Premier KC Speedway Inn & Suites 3*
Number of rooms: 82
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