We had booked a room at this place, well in advance for our trip ,since this was like the mid point to our journey to Colorado.We reached there at around 10 at night and were given a king bed room inspite of us reserving a 2 double bed. I travelled with my husband and our 9 year old, so two double beds would be Ideal. We asked them to change our room and they refused citing that all the rooms were booked. Although I couldn't believe what they said we were tired and didn't want to argue.
We were given a room in the first floor .And it was a room for people with Disabilities. As soon as i entered the room I noticed a moist/mildew smell. It was so bad i started sneezing as soon as we entered the room.The AC was not turned on and when we tried to turn it on it wouldnt start . We called the front desk and the guy came in, carelessly removed the ac cover and tried Different things in there. Apparently he had no clue what he was doing. then he paged another guy and both of them came in and tried various other things.They couldn't turn it on and left the room to get some help. My husband reduced the temperature and it then started . It had stopped again a bunch of times and we had to call them again. Their advice was to crank it up every 5 minutes gradually or the AC will freeze and stop working. I was really angry at this point and had asked them if something else was available and once again we were refused another room.We couldn't go anywhere else since we had already paid for the room .
in addition to the temperature issue, the AC sounded like a Freight train whenever it would start. On top of this the Road noise was also pretty bad inside the room. So between the Road noise and the AC i got little to no sleep.
The bedrooms were another story.They were rust marks all over the shower and the towels looked old and were a diminished white almost looked yellowish.
All in all we wanted to get some rest in between our long trip and we would have been better of driving another 5 hours straight instead of staying here. Will never ever stay back here at any cost.I would rather sleep in my car on the side of the highway because thats exactly how it felt.
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- Also Known As:
- Fairfield Inn Hays Hotel Hays
- Fairfield Hays
- Hays Fairfield Inn