I went to this hotel because of its scenic location in Troodos and its close proximity to the Ski Slopes. To be honest it is in a really beautiful location and this was heightened by the supply of fresh snow, which was the reason we made the trip to the mountain. I wasn't expecting any major surprises as I had looked at the Gallery before I booked and would state that the pictures are a true reflection of the Hotel.. The place was clean overall and although antiquated I could not fault that however the one thing I found without exception across the board from the top down was inattentive and untrained staff accompanied by probably the worst food I have eaten ever in any location in Cyprus.. Nice menu however the only problem was that what was produced on the plate was not what was described on the menu (maybe the Chef was also a ski instructor and was on the slopes, because whomever was in the kitchen was very poor indeed). The only good thing was that they had a supply Vlasides Shiraz,.. There is nothing worse than a Hotel that is situated in a fabulous location not making any effort to please further, the attitude in this hotel is certainly not based upon "return business" but "Screw the visitors because there are so many of them they must eat somewhere". All of the staff should be sent on a refresher course in manners and attentiveness . Even Basil Faulty would have done a better job. I have noticed a few of the previous comments stating that the price of the rooms were great and took the sting out of the experience, well there is no excuse for rudeness at any cost and i for one won't be back EVER. It is also worth noting that when i rang yesterday morning at 10am the same lady was there at 4pm when i checked in and at 11pm when i retired to bed and at 7.30am today when i checked out,, (is it any wonder she is inattentive , the poor women was probably suffering from exhaustion )
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