For a couple months, when I requested a hot mocha latte. I would pay then pull up and wait. Then some underling, not the manager, would come out and tell me the machine is either broken or being cleaned. After I paid! I refuse the order from there now and haven't been. They never seem to get my order right either. I have brought this too the managers attention in written form twice and received the generic letter with free big mac. Not pleased.
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