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“"disgusting and unfriendly service"”

Knights Inn Chanute
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Knights Inn Chanute
Ranked #1 of 5 Hotels in Chanute
Reviewed July 24, 2012

This hotel was probably the worst hotel my family and I have ever stayed in. We found spiders in our bed and dead crickets on the floor. The room also smelled of sewage and urine. We asked for a refund for the second night we had planned to stay there, and the manager said "You don't respect me, we won't give you money back..." He continued to argue with us over what he considered to be respect. What ever happened to the customer is always right? The breakfast was very dinky...only some cereal and a few bagels. The place is in need of a SERIOUS upgrade: furniture and management as well. The beds were also quite hard and I found it hard to sleep on them. I would NEVER recommend this motel to anyone.

  • Stayed: July 2012, traveled with family
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3  Thank operaandrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andy g, Owner at Knights Inn Chanute, responded to this reviewResponded August 23, 2012

We have never had any complaints from other customers about spiders or crickets. We pride ourselves on clean rooms and great service. If any customer has a concern we always ask they bring it to our attention immediately so we can fix the problem.

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56 - 59 of 59 reviews

Reviewed May 18, 2012

This motel is indeed not the most updated in decor or ammenities. I have stayed here many weeks over the past five years. The staff is friendly and helpful, always demonstrating the will to satisfy my requests. The price, especially with the three day plus rate, is low -- not sure one should expect the ambiance of a newly minted $100/night plus chain for this rate. I have found wireless internet to always be available and not a challenge to connect to. The rooms are quiet, the water supply dependable, always functioning and easily controlled AC and heat make the room comfortable, and the maid service is always adequate. The breakfast isn't superb, but then coffee is all I require for breakfast to pass my muster. The lodging options in Chanute are limited. The only other chain accomodation in Chanute does not allow pets. The downtown hotel has strange, unpredictable, and expensive pet policies, and the service we've experienced there is very hit or miss. We travel with a small dog, and KI has always welcomed our pet. The convenience of room door parking makes unpacking the car very easy. So, I find the Knights Inn to be the most dependable of choices...rather like an old shoe, comfortable to slip into -- maybe not the designer shoe for a party, but pleasant enough for a few days stay at quite reasonable rates. I'm rating it four stars -- why so high? Because of value provided for price charged.

Room Tip: There is no fitness center. Rated high because it seemed unfair to rate something that doesn't e...
  • Stayed: June 2011, traveled with family
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1  Thank sjolund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2011

This is the second time we have stayed at this motel. Not bad the first time but horrible experience this last time. This motel is in dire need of an overhaul, Beds are hard as a rock, furniture is old and worn, bathroom is dated and internet is almost impossible to hook up to. This motel has just changed over to Knights Inn and corporate should look at this motel very close to be upgraded. Wouldn't recommend this motel to anyone!!!!!

  • Stayed: August 2011, traveled with family
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1  Thank engigineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andy g, Owner at Knights Inn Chanute, responded to this reviewResponded August 23, 2012

Our Internet is exactly the same as all motels, always checked to make sure it is working. The furniture is in great shape and our beds are in great condition. If a customer has a concern please inform us when a problem arises so we can make accommodation to make your stay the best it can be.

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Reviewed March 21, 2007

it was clean which is what matters the most to me. coffee was all that was served in the lobby for breakfast. The place was old but in good shape and the bed was comfortable.

  • Stayed: March 2007, traveled as a couple
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Thank pickeylady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Knights Inn Chanute

Address: 3428 S Santa Fe Ave, Chanute, KS 66720-3215
Phone Number:
Location: United States > Kansas > Chanute
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #1 of 5 Hotels in Chanute
Price Range: $49 - $59 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Knights Inn Chanute 2*
Number of rooms: 41
Reservation Options:
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