We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice room at reasonable price” 3 of 5 bubbles
Review of Extended Stay America - Des Moines - West Des Moines

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Extended Stay America - Des Moines - West Des Moines
Ranked #18 of 22 Hotels in West Des Moines
Columbus, Ohio
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice room at reasonable price”
3 of 5 bubbles Reviewed June 2, 2012

Nice, large rooms with a fully equipped kitchen. Very clean. Friendly staff. Best price in town. Be sure you bring your own shampoo and hair dryer though.

  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dbtoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review, July 12, 2012
I recently received a copy of your review of the Studio Plus Des Moines - West Des Moines. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

We specialize in providing clean, comfortable rooms at an affordable price. That means we don't set out extra amenities like shampoo, lotions, shower caps, etc, in our rooms. However, our hotel does have a limited supply of sundries at the front desk, and we happily dispense them free of charge upon request. Operating in this way allows us to continue to provide you our great rooms at exceptional rates. I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

88 reviews from our community

Traveler rating
    18
    33
    13
    8
    16
See reviews for
22
18
9
30
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Piedmont, South Carolina, United States
1 review
1 of 5 bubbles Reviewed April 26, 2012

where to begin. Disgusting. Old. Outdated. NOT WORTH YOUR MONEY. the site makes it seem suitable, however this is the worse hotel stay we have ever had. Id rather stay at motel 6..and would have but the hag at the desk would not refund our money EVEN though we had not even brought our bags in. We are staying in des moines for 2+ weeks due to an ill relative in the hospital and just simply wanted a comfortable stay. Its so bad that we have already booked rooms elsewhere. This property has very HIGH DRUG TRAFFIC and is used as apartments for the "less fotunate" There is mold allll over the bathroom and shower..has not been scrubbed in a long time. carpet is horrible, walls are filthy and the tv is a joke..you cant even see the thing. The staff was not helpful or even concerned about losing the two weeks worth of money. PLEASE do not waste your time or money..i would hate to see anyone else go through what we have. We drove straight through from south carolina and was hoping to check in and get snuggled right in. i dont even want to take my shoes off let alone get in the bed.

Room Tip: Take the time to drive around and find somewhere else!!!
See more room tips
  • Stayed April 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Ashley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review, July 12, 2012
I recently received a copy of your review of the Studio Plus Des Moines - West Des Moines. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these West Des Moines hotels

Ventura, Iowa
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 27, 2012

I am giving this facility an "excellent" this time because the smell of smoke was literally gone from the establishment. There was a very faint odor of smoke in the elevator but compared to last year....it is a day and night difference!

We were very pleased with the changes.

Room Tip: I did ask for the "best" room they could give me and I got a corner room with two very lar...
See more room tips
  • Stayed March 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Teri O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix
Level Contributor
339 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
3 of 5 bubbles Reviewed March 11, 2012

When we stay for a long project (5+ days) I like to have the option to cook meals. This Studio+ location even had an oven, so I was able to bake a Pineapple Upside Down cake.

PROS: The "rooms" are full-size studios - a galley kitchen, entry hall with closet & dresser, large living room with sofa, coffee table, side chair, side tables. Off to 1 side are the 2 beds with nighttable off of the bathroom. An office-manager set-up rather than hotel front desk makes you feel like this is your personal office with studio living arrangement.

CONS: Beds are old, saggy and desperately need replacing. Very limited kitchen necessties.

Everything was clean and well-kept, just dated and not top-of-the-line fit & finish.

New Sealy Posture-pedic beds and a complete set of kitchen tools (pots/pans/baking dish/ storage containers/ spatula) would change my rating of this location from a 3 to a 5.

We would return again, but would bring our own kitchen tools to be able to really enjoy cooking & the oven during our stay. We bought too many groceries during our last stay, so had to leave a lot behind.

Room Tip: 1 elevator to all floors, centrally located in the middle of the T building layout. Some rooms on th...
See more room tips
  • Stayed February 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Candace R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waverly, Iowa
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed February 21, 2012

Just off the 235 through town yet nestled in a nice area and quiet. Comfortable enough room and bed. Not splendid but nice.

  • Stayed December 2011, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Daryl'sadork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, North Carolina
Level Contributor
82 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed January 26, 2012

In a decent area, there are mainly office buildings around the building. There is a large mall very close, and a strip mall with Dollar Tree, Michael's and some other little stores close. Rooms are clean, the only thing that I was dissatisfied with was they say they offer a full kitchen, to me that meant baking dish, mixing bowls and cooking utensils. There was one spatula, no mixing spoons, no mixing bowls or a baking dish. I did however go to Dollar Tree and buy some mixing bowls and cooking utensils. The cooking store in the mall had a great cooking store with a baking dish and some measuring cups.

  • Stayed January 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PerihanW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leavenworth, Kansas
Level Contributor
150 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 bubbles Reviewed January 14, 2012

The check-in for this hotel is a little different in that the office is an actual office where you sit at a desk with the clerk. There is an elevator to get to the upper floors which is convenient. The hotel is getting a little old and the amenities are worn. The shower has an old shower head with light pressure and soft water. The kitchenette was nice and full size stove and refrigerator. It was very cold outside and it was clear the heater had not been on in my room for quite some time as the room was freezing and the heating system never blew true hot air just got luke warm and it took over five hours to heat the room. The bed was very comfortable but the blankets and sheets were itchy. Overall it was okay but nothing great.

  • Stayed January 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank robsdaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near West Des Moines
0.7 mi away
Valley West Inn
Valley West Inn
#20 of 22 in West Des Moines
3.0 of 5 bubbles 123 reviews
3.7 mi away
Candlewood Suites - Des Moines
Candlewood Suites - Des Moines
#16 of 22 in West Des Moines
3.5 of 5 bubbles 87 reviews
1.8 mi away
Super 8 Clive/W Des Moines
Super 8 Clive/W Des Moines
#11 of 49 in Des Moines
4.0 of 5 bubbles 555 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Sheraton West Des Moines Hotel
Sheraton West Des Moines Hotel
#15 of 22 in West Des Moines
3.5 of 5 bubbles 330 reviews
3.8 mi away
Homewood Suites by Hilton West Des Moines / SW Mall Area
Homewood Suites by Hilton West D...
#4 of 22 in West Des Moines
4.5 of 5 bubbles 188 reviews
3.2 mi away
Staybridge Suites West Des Moines
Staybridge Suites West Des Moine...
#12 of 22 in West Des Moines
4.0 of 5 bubbles 145 reviews
Show Prices
Show Prices
Show Prices

Been to Extended Stay America - Des Moines - West Des Moines? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Des Moines - West Des Moines

Property: Extended Stay America - Des Moines - West Des Moines
Address: 2701 Westown Pkwy, West Des Moines, IA 50266-1441 (Formerly Studio Plus Deluxe Studios)
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 22 Hotels in West Des Moines
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Des Moines - West Des Moines 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Pool will be temporarily closed this summer for repairs. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Extended Stay, Orbitz, Hotels.com and Expedia so you can book your Extended Stay America - Des Moines - West Des Moines reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Studio Plus Des Moines

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing