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“We expected better.”

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Fairfield Inn & Suites Des Moines West
Ranked #11 of 22 Hotels in West Des Moines
Certificate of Excellence
Spencer, Iowa
Level 4 Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“We expected better.”
Reviewed April 1, 2010

We were disappointed with Marriot. The room was fine, average. It is an older hotel where the rooms had been remodeled. What was disgusting was the pool. There is black mold under the rim and algae by the steps. It made us wonder about the cleanliness of the rest of the building. Breakfast was scant and we didn't care for the noise of the freeway. When we left the staff didn't even ask why. We had booked 3 nights and left after one.

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NannerSwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dheinlein, Manager at Fairfield Inn & Suites Des Moines West, responded to this review, April 6, 2010
We appreciate you taking the time to review our hotel and truly regret that you had a negative experience, as it’s our goal to always provide our guests with 100% satisfaction. It’s valuable feedback like yours that enables us to address problems encountered during a stay with us. Please be assured that these issues have been addressed and corrective action has been taken. Once again, thank you for your review, please accept our sincerest apologies and thank you for choosing Marriott and our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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203 reviews from our community

Traveler rating
    73
    76
    38
    11
    5
See reviews for
80
49
12
34
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Willow Spring, NC
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 12, 2010

The staff was incredibly friendly and helpful. The rooms were very, very clean....but the walls were paper thin! I could hear full conversations from the room next to mine. In the bathroom, I could hear my neighbor moving hangers in what I assumed was sharing the wall with their closet. I could hear every flush above me and beside me.

  • Stayed January 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Softball_Travel_Mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level 5 Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 10, 2009

We were only here for one night, so maybe my experience would have been better had we spent more time here, but I wasn't impressed. I didn't have a huge expectation, but I did feel that the facility lacked a warmth appeal. First off, we had to wait for about 15 minutes before we had somebody help us get checked in, and even when that happened, we didn't get greeted with a warm smile. Maybe it was late in the day, or maybe they were busy earlier in the day, but I didn't feel that we were deserving of such treatment, considering we didn't even give fuss about waiting for that long. However, once we got checked in, things were fine.

The room itself was okay. It was large, but the furnishings were too small and made the room feel empty, so it didn't feel as homey as other Marriott hotels that we've stayed at. The bed was comfortable and large (we had a king room and there was an additional sofa with ample room for more furniture) and the linens were crisp. We were both so tired that we just passed out, so that was great. The complimentary high speed internet connection was painfully slow, so that was frustrating, but we got by.

I noticed there was a fitness room and pool that a few people were using, but didn't personally use it. However, it looked like a good size to do some lap swimming and the fitness room had good equipment. There is a free breakfast but the selection was just okay, with cereal, toast, and there weren't even eggs so we opted not to have it.

The location is pretty good considering that about 2 miles south of the hotel, there is a big town center called Jordan Creek Town Center. There you have a movie theater, an array of shops, Cheesecake Factory, Champps Bar and Grill. Around the hotel there is a Quizno's, Burger King, McDonald's, and other Marriott hotels, so the area is safe. It's conveniently located off the 80, so it's pretty easy to get to.

All in all, the experience was just average. For the price that we paid ($70/night), it was good. Nothing extraordinary, but yet again, we were only there to stop over.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tycl516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
2 reviews
Reviewed September 11, 2009

Loved the bed and room at this hotel. We had driven from Chicago and were exhausted. Bed was super comfy.

Breakfast is basic, unfortunately, with only pastries and cereals. Oh, they also have the crazy waffle maker that all hotels have these days. It's always a show watching the people who eat that stuff. Also, they have Jimmy Dean breakfast sandwiches which is so much better </sarcasm>

Wireless internet was almost impossible to get on to. We had a PC, Mac and two touches with us and none could get on. Called down to get different passwords and usernames multiple times and none worked. Ended up free loading on the public network at the computer store across the street.

Staff was sweet and nice and I loved my brief time here - even with the ranting above. :-)

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ghaliya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockford, Illinois
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 6, 2009

Our family was returning to Illinois and Iowa from a family reunion in the mountains of Utah. We luxuriated in the comfortable bed as we watched 4th of July firewoks in the sky. All of the accomodations were perfect. The breakfast was excellent. The staff was superb and the Internet business site was exemplary.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnWClawson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
2 reviews
Reviewed August 2, 2009

Arrived with no reservation during State Baseball tournament and really wanted to stay here with our team. They had one room left (King Suite with hot tub) and quoted a price so ridiculously low that I could not refuse! The room was superb and the desk clerks were very friendly and helpful. I will be back every time I am in Des Moines. Thank you!

Stayed July 2009, traveled as a couple
Helpful?
Thank jbg211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
Level 4 Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 1, 2008

We stayed after a day spent at Adventureland before attending the State Fair. The hotel was great! The rooms were very clean and the kids loved the pool and the hot tub. They enjoyed the hotel more than the fair and a-land. The continental breakfast was very good. There were many dining options nearby.

  • Liked — The warm pool
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MayBerrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Des Moines West

Property: Fairfield Inn & Suites Des Moines West
Address: 7225 Vista Dr, West Des Moines, IA 50266-9315
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Des Moines West 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Des Moines West Hotel West Des Moines
Fairfield Inn And Suites Des Moines West
Fairfield Inn West Des Moines
Fairfield West Des Moines
West Des Moines Fairfield Inn

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