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“Nice property but lacking in amenities”

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Sheraton West Des Moines Hotel
Ranked #17 of 22 Hotels in West Des Moines
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice property but lacking in amenities”
Reviewed April 7, 2013 via mobile

We stayed at this Sheraton for a ball tournament with friends. Nice property however, 1) beds are true full size beds- not queen 2) if you are an early bird and want the morning breakfast, the don't serve until 7am - not even coffee and 3) the thermostat didn't work and our room was terribly warm to sleep in. Overall a clean and well decorated, newer property but several issues were a disappointment.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brooke W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithrowGM, General Manager at Sheraton West Des Moines Hotel, responded to this review, April 9, 2013
Thank you for staying with us and sharing your comments. I appreciate your concerns with the coffee service and will talk to our Food and Beverage department about changing our hours.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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344 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Ottawa, Ontario
Level 6 Contributor
183 reviews
183 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed April 6, 2013

I am reading some of the reviews here and don't get it. This is a great Sheraton property. Our room was of good size and most importantly, it was mint. The furniture looks like its well maintained and the hotel in general seems also well kept. Staff was courteous at both check-in and check-out and Mike, the shuttle driver was nice as well. We ordered room service for breakfast and the young lady was also super friendly (and our breakfast was great).

I would return to the Sheraton West Des Moines anytime.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J9257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Mississippi
Level 6 Contributor
500 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed March 29, 2013

A few weeks ago, I stayed at the Sheraton in Clayton, MO and had one of the best stays I have ever had. So, when Hotwire booked me into this Sheraton, I was excited. The stay was adequate.

The hotel itself looks like it used to be an Embassy Suites. Not sure though. Check in was fine. The room was fine except for a weird musty smell. I couldn't tell if it was coming from the room or from the waterfall. Everything seemed clean and attractive. The biggest issue was the late night noise coming from people running on the floor above and the big party happening in the lobby. Upon check out, I was charged for internet that I did not use. I did get a refund, but it took over two weeks.

During our last night there, there was a blizzard and we couldn't go home. I asked the front desk to help me out with a decent rate, but they wouldn't go below $126, so my wife and I went elsewhere and found a better hotel for $60 down the street.

We ordered breakfast from room service. The food was great, but the cost was ridiculous. I couldn't believe the surcharge!

Room Tip: You can't get away from the noise, so I would go for the highest floor possible.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, Nebraska
Level 4 Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 25, 2013

I came to Des Moines for a memorial service. I received an early check-in which allowed me to travel in my shlumpy clothes and change at the hotel. The staff were friendly. The rooms were clean. The beds and linens were nice. The restaurant was adequate. The pool was a little cold, but upon request the temperature was raised. My daughter loved of the glass elevators and waterfall. Overall it was a nice stay. I would stay again!

Room Tip: Ask for a higher floor.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaminokr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 16, 2013

I stay at this hotel on a semi-regular basis because it is close to the office I am based out of. It is a nice hotel with good folks working there. They are responsive when there is a problem and the restaurant is more than adequate. The rooms are.....rooms. Nothing special, but there are decent and always clean. Last time I was there there was an alarm of some sort as I was trying to get to bed. Still don't know what it was about.

They did just recently finish a major overhaul on thier fitness room - very nice and alot of good equipment now. The meeting rooms could use some updating and some of the sleeping rooms as well.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithrowGM, General Manager at Sheraton West Des Moines Hotel, responded to this review, March 26, 2013
Thank you for staying with us. We value your opinion and suggestions, we look forward to seeing you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscatine, Iowa
Level 5 Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 10, 2013 via mobile

Pros: my kids enjoyed the waterfall in the atrium as well as the elevators that overlooked the center of the hotel.
Cons: the beds were not very comfortable & had crunchy bedding, the shower head needed to be replaced, long hair found on a clean towel, and the sofa was very stiff & had an odd scent.

We stayed here while visiting with family and had it not been for the unique qualities of the atrium style lobby, I wouldn't have been very impressed.

Stayed March 2013, traveled with family
Helpful?
1 Thank midwestraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithrowGM, General Manager at Sheraton West Des Moines Hotel, responded to this review, March 13, 2013
Thank you for choosing Sheraton! I have addressed your issue with Housekeeping. I can assure you this is an isolated situation and apologize for the incident. Your comments are greatly appreciated as we continually strive to exceed our guests' expectations. We are glad your children enjoyed their time here and we look forward to hearing feedback on your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level 5 Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 26, 2013 via mobile

Hotel is in good location to basic shopping and places to eat. Room is above average on the club level. The service and options in club was very good. Small issues were a long hair found on one of the pillows and towels. Also room service didn't follow directions 100 percent. Internet was a little slower than other places I have stayed. Overall average but needs to work on the details.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank snj1027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton West Des Moines Hotel

Property: Sheraton West Des Moines Hotel
Address: 1800 50th St, West Des Moines, IA 50266-1063
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 22 Hotels in West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
Number of rooms: 285
Official Description (provided by the hotel):
Located in the heart of West Des Moines, the Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. ... more   less 
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Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton

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