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“Very disaapointed”

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Sheraton West Des Moines Hotel
Ranked #17 of 22 Hotels in West Des Moines
Duluth, Georgia
Level 6 Contributor
410 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Very disaapointed”
Reviewed November 24, 2012

While traveling on a business trip I experinced a one night stay at this location. This was absolutely terrible. They were experinceing some sort of sewer problem in the area which made many of the rooms having a smell that would knock you over. We had to ask for other rooms which they found in another area of the hte and they were slighlty less odorless but still not fully acceptable. The hall way carpets are very stained and in fact probably hold some odor as well. We were hosting a large group meeting and the main room for such was also poor. It had stained and wrinlkled carpet, and it had an odor that was quite offensive. This appears to be a converted embassy suite property which does not appear to be updated and certainly not up to the usual Sheraton brand standards.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithrowGM, General Manager at Sheraton West Des Moines Hotel, responded to this review, November 27, 2012
Thank for for taking the time to share your experience with us. Our guest comments are a very important in improving our services. We have addressed each issue with our Department Managers and staff. Please visit us again; our improvements are sure to show you a better hotel and a truer picture of our hospitality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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342 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Sioux City
1 review
Reviewed November 20, 2012

This hotel was very accomadating in every aspect except the restaurant/bar area. We were there for a dance convention, and waited 2.5 hours 1st night for food. My daughter didn't get to eat before her class. 2nd night waited 30 min. for a glass of wine. The set up for the restaurant is terrible, the kitchen is very far away from where the tables are and they don't staff enough for weekends. I'm not sure I would stay here again.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank rbobier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed November 19, 2012

A really nice hotel. I saw a bunch of negative reviews and was surprised by how nice the hotel and room were. Fresh and clean, and overall a wonderful place. Everything appears new. I'm really glad I stayed here.

Stayed November 2012
Helpful?
Thank garymiller426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithrowGM, General Manager at Sheraton West Des Moines Hotel, responded to this review, November 27, 2012
Thank you for sharing your experience. We are glad you enjoyed your stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton, New Jersey
Level 6 Contributor
98 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 12, 2012 via mobile

I am really struggling with some of the positive reviews I see here. I am really not a complainer but this one was bad. I was here for a conference and to say my room, and those of several of my co-workers smelled bad is an understatement. They were unbearable. Horrible mold smell that they attempted to cover up with some spray that just made it worse. They moved me to a different rom that just smelled musty but you could actually breathe in it. The toilet did however run all night and the bathroom sink didn't drain. The meeting room was a problem for some of our equipment and it too smelled very bad. By the time of the meeting the smell had gotten better but still not a great room. The hotel looks to have been an Embassy Suites at one point and it is VERY dated. Carpets in the hallways are very stained, etc.

The breakfast served was very bad as well.

Stayed November 2012, traveled on business
Helpful?
Thank Allen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WithrowGM, General Manager at Sheraton West Des Moines Hotel, responded to this review, November 20, 2012
Dear Guest,

I reviewed your comments regarding your stay with us at the Sheraton West Des Moines. We take all comments seriously and appreciate all the feedback we can get. I do apologize for the problems with your guestrooom and meeting room and I hope you addressed it with the front desk, so we could have the opportunity to make it right. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments because we are always looking for ways to improve our service.

Sincerely, D. Withrow, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level 6 Contributor
116 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed November 9, 2012

We stayed here two nights for a seminar. The room was good size with a small bathroom. Everything was clean and quiet. Breakfast was not included and what we purchased was not good, which is why I could not say excellent. The staff was helpful and overall our stay was very good.

We received a voucher for $5.00 off food for foregoing maid service. We used it at the restaurant for breakfast one of the mornings. The food was very expensive and the quality was not good (not a good experience even though we had the voucher).

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ILnaturetrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois, United States
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 8, 2012

If you are looking for a Starwood hotel in Des Moines then this is your only option. Its not bad but it could certainly use a refresh/remodel. The hotel in general just seems kind of dark and plain. It will make you wish you were staying in one of the nice, remodeled Four Points. You could have tripped over the carpet in the room because it was stretched out so much.
If you don't mind another brand they probably have a newer hotel closer to the action of West Des Moines.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kyle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 6, 2012

Had to book a room out in the suburbs because downtown hotels were scarce the week I was in Des Moines. Only a 15 minute cab ride to downtown. Quiet area. Very spacious rooms. Kind of basic but still a comfortable stay. Did not have the breakfast buffet in the morning. The gym is quite nice, I only used the treadmills but it had all the basics. Did have some confusion with cabs in the morning one day, but the desk clerks were very helpful and took care of everything. Would stay again.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daddw11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton West Des Moines Hotel

Property: Sheraton West Des Moines Hotel
Address: 1800 50th St, West Des Moines, IA 50266-1063
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 22 Hotels in West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
Number of rooms: 285
Official Description (provided by the hotel):
Located in the heart of West Des Moines, the Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. ... more   less 
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Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton

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