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“Morgan was excellent. I would recommend this hotel”

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West Des Moines Marriott
Ranked #6 of 22 Hotels in West Des Moines
Certificate of Excellence
Fort Dodge, Iowa
Level 4 Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Morgan was excellent. I would recommend this hotel”
Reviewed January 9, 2014

The staff was great especially Morgan(front desk superior). He was energetic, professional, and took care of our needs. I would recommend this hotel. The rooms were clean, and the beds were very comfortable. Tge food at the restaurant was also very nice. The entrance to the hotel is modern and cozy.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank passport30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review, January 22, 2014
passport30,,
Thank you for taking the time to share your complimentary reflections for your stay with us at West Des Moines Marriott. We always appreciate hearing from our guests on the excellent service delivered during your stay. Morgan's genuine passion for exemplary customer service leads him to enhance each guest's visit, making him an essential part of our team. I look forward to sharing your compliments and will recognize Morgan with a special commendation for his outstanding service. We hope to welcome you back again. Thank you again for your review and recommendations of our great hotel.

Sincerely,
Lisa Tuller, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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383 reviews from our community

Traveler rating
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    45
    12
    7
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Knoxville, IA
Level 4 Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 3, 2014

We stayed here for a special New Year's Eve. We were traveling with our small dog and this is a pet friendly hotel. The staff was very accommodating and pleasant. Our room was a good size, clean and comfortable. We had a drink before dinner (we ate at a restaurant off-site) and enjoyed the convenience of being able to do so. Our only complaint was the cold air pouring in from the front doors. All-in-all a great choice for a special evening.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review, January 7, 2014
Karen A,
Thank you for sharing feedback from your stay with us at West Des Moines Marriott. We appreciate you selecting our hotel for New Year's Eve, and we're pleased to know you enjoyed a comfortable stay. We hope you'll have an opportunity to visit us again soon. Thank you once again for writing.

Sincerely,
Lisa Tuller, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Dodge, Iowa
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 1, 2014

I recently stayed at this property in West Des Moines on a snow night. All the hotel staff were great with their helpfulness. The property is very well maintained and what I expect of a Marriott property. Breakfast in the morning was fantastic!! All kinds of food to pick from the buffet. Fresh fruit, yogurt, eggs, bacon, sausage, omelets made to order, and a myriad of other foods. The hotel is in a good neighborhood, next to the interstate and about a mile from Jordan Creek Mall.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vanguard3m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review, January 7, 2014
Vanguard3m,
Thank you for taking the time to write a review from your experience at West Des Moines Marriott. It's great to hear that our helpful staff, breakfast selection, and convenient location made for an enjoyable stay. Please plan to visit us the next time you travel to the area. Thank you again.

Sincerely,
Lisa Tuller, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
117 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed December 18, 2013 via mobile

I stayed here for business. This is what I liked;
1) great location right off 80
2) close to shopping and restaurants
3) staff very friendly/from front desk to room service.
4) nice size rooms-clean

No dislikes. Lives up to Marriott and a little more. Would stay again next time.

Stayed December 2013, traveled on business
Helpful?
Thank bernylloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review, December 25, 2013
bernylloyd,
Thank you for writing a review and sharing feedback from your stay with us at West Des Moines Marriott. We appreciate you selecting our hotel for your business travels, and we're pleased to know our great location, friendly staff, and clean accommodations made for an enjoyable stay. We hope to welcome you back again soon. Thanks again.

Sincerely,
Lisa Tuller, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plover, Wisconsin
1 review
Reviewed November 23, 2013

17 hr drive, 2 toddlers and 2 dogs. When we got here at 9pm, door man was amazing and everyone downstairs were really nice and helpful. And even though they forgot to bring our crib upstairs twice, they were extremely polite and nice.
And until this morning I would have given them a 5 star if only I wouln't have been ASKED TO STEP OUTSIDE with the kids and dogs in 10F because when the nice door man stroked the dogs, one of them barked.
We were only waiting for my husband to bring the car around, which took hil less than 5 minutes.
Very disspaointed that this little thing ruined our stay.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KataJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review, December 2, 2013
KataJM,
Thank you for sharing feedback from your stay. We appreciate you choosing to stay with us, and we sincerely apologize for the disappointing experience you had in the morning. We value you as our guest and would certainly never want to leave you with a poor impression. I'm glad you liked our hotel otherwise, and I hope you will return for another visit in the near future. Thank you again.

Sincerely,
Lisa Tuller, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Level 5 Contributor
96 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 21, 2013 via mobile

Walking into the lobby I was expecting a nice high end suburban Marriott. The lobby has a modern feel.

However the room was average. Standard Marriott. But not the same feel as the lobby. Bed was very comfortable. Room was clean. I had only hoped the rooms were given the same treatment as the lobby.

Stayed November 2013, traveled on business
Helpful?
Thank xy223yz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review, December 2, 2013
xy223yz,
Thank you for writing a review from your stay. We always appreciate hearing form our guests on both positive feedback and opportunities for improving our guest experience. It's unfortunate to hear that we were unable to exceed your expectations. I'm glad you enjoyed a comfortable stay otherwise and found the cleanliness of your room to meet your satisfaction. Please know we will take your comments into consideration for improving our property. We hope to welcome you back as our guest again in the future. Thank you once again for writing.

Sincerely,
Lisa Tuller, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Twin Cities, Minnesota
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 19, 2013

I've stayed at the West Des Moines Marriott a few times for business, most recently last week. It had been a few years since I had been back and a few things have changed, but the service has remained very good. The front desk staff was friendly and made me feel welcome upon arrival. We used the shuttle to get to the office and the drivers were all very friendly.

The room was spacious and the bed was comfortable.

The only negatives are the fitness center seems to have been remodeled and is now smaller and the towels seemed a bit worn.

There are a lot of hotel choices in West Des Moines, I would definitely stay here again.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review, December 2, 2013
eho,
We appreciate your review and continued patronage with us at West Des Moines Marriott. I'm pleased to know we consistently deliver excellent service and comfortable accommodations for your business travels. Your feedback is important to us as guest satisfaction is our highest priority. Please continue to make us your number one choice hotel when traveling to West Des Moines. We hope to see you again soon. Thank you once again for writing.

Sincerely,
Lisa Tuller, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about West Des Moines Marriott

Property: West Des Moines Marriott
Address: 1250 Jordan Creek Pkwy, West Des Moines, IA 50266-5825
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in West Des Moines
#4 Business Hotel in West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — West Des Moines Marriott 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The finest of West Des Moines hotels, the newly renovated West Des Moines Marriott is ideally located for business or leisure travel and is just 8 miles to downtown and 1 mile to Jordan Creek Town Center. We're close to businesses including Wells Fargo, Marsh, ATHENE, Farm Bureau and Mercy West Medical Center. Complimentary shuttle service to the airport (12 miles) is available 7am-11pm daily. This West Des Moines hotel offers 219 rooms including 38 suites with WIRELESS Internet and 37" flat screen TVs. On the Concierge Level, upgraded amenities such as complimentary breakfast and evening hors d'oeuvres await you in the exclusive lounge for Concierge Level guests. Enjoy delectable cuisine at Two Rivers Grille or unwind with cocktails and conversation at Two Rivers Lounge. Freshly renovated event space for 10 to 450, enhanced by our award-winning service and catering, will make your presentation, wedding or reunion truly dazzle. We invite you to experience the best among hotels in West Des Moines! ... more   less 
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Also Known As:
Marriott West Des Moines Hotel West Des Moines

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