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“Best hotel and service in the area”

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West Des Moines Marriott
Ranked #6 of 22 Hotels in West Des Moines
Certificate of Excellence
Reviewed February 3, 2013 via mobile

Great hotel with impeccable service. Veer good location near a number of attractions. Good food and meeting facilities as well. Workout room and pool are also top notch! Highly recommended during your next visit to Des Moines.

  • Stayed: August 2012
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Thank Dave TN Y Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded February 11, 2013

Dave TN Y Y,
Thank you for taking the time to write a review about your experience with us at Marriott Hotel. We're pleased to hear of your pleasant stay with us, and we greatly appreciate your high recommendation. We value you as our guest and hope to see you again soon. Safe travels.
Sincerely,
Lisa Tuller, General Manager

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302 - 308 of 395 reviews

Reviewed January 28, 2013

The Waukee Area Chamber of Commerce has enjoyed hosting our Annual Dinner and Silent Auction at the West Des Moines Marriott year after year! The banquet rooms are perfect for our event and the staff and service is top notch!

  • Stayed: January 2013, traveled on business
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Thank WACC236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded February 14, 2013

WACC236,
We're pleased to have you as our guests, and we're thrilled to hear of your great satisfaction with our staff and service. Thank you for your business! We will see you again soon.
Sincerely,
Lisa Tuller, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

I come to West Des Moines an average of 10 times per year and always try to stay at the West Des Moines Marriott. The hotel has undergone a recent facelift in the lobby/bar area which is a great improvement. The staff is always nice, the rooms clean, and all the necessary wireless, fax etc. business resources are on hand. The food is very good and the hotel location is convenient to many other restaurants within a 5 minute drive.

If you can, try to get access to the Concierge level on the 9th floor. This club provides free food, beverages, newspapaers etc.

If you are in West Des Moines stay at the Marriott and you won't be sorry you did.

  • Stayed: January 2013, traveled on business
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Thank Dennis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded January 29, 2013

Dennis M,
Thank you for writing a review. We're glad to hear that you have chosen our hotel to be the best place to stay when traveling to Des Moines. I'm pleased you like our hotel, staff, and Concierge Club. We enjoy having you as our guest and hope to see you many more times this year. Thanks again.
Sincerely,
Lisa Tuller
General Manager

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Reviewed January 23, 2013

Stayed here back in the second week of January and the hotel is so welcoming, we had a great check in staff at fd gave us an upgrade for a birthday we were celebrating, we stayed in the jacuzzi suite. It was so clean and spacious! we ate at the restaurant on site and the house chips were to die for. the food was very good, also had great service even though it was a slow night, being that it was a tuesday night. We also ordered room service and it was right one time as promised. I would stay here again in the future. thank you marriott for always having great hospitality.

  • Stayed: January 2013, traveled as a couple
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Thank kayle k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded January 29, 2013

kayle k,
Thank you for your wonderful review. We appreciate you staying with us while celebrating a birthday, and we're delighted to know that you had a great time. I'm glad to know that your visit included great food from our restaurant as well as great service. We enjoyed having you as our guests and hope to see you again soon.
Sincerely,
Lisa Tuller
General Manager

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Reviewed January 9, 2013

Found the Marriott West in Des Moines to be of Championship caliber.

Rooms extra clean and full of amenities.

YET...it's their staff - their people - that make the difference.
Special kudos to Bridget at the front desk for service and friendliness that ranks with the best!
She's a Champion!

  • Stayed: December 2012, traveled on business
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Thank TheBondedFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded January 18, 2013

TheBondedFamily,
Thank you for your kind review. We're glad to have had you and your family stay with us, and we're delighted you enjoyed your visit. I'll make sure to share your kind words with Bridget and give her a special commendation for her outstanding service. We hope you'll come and visit us again.
Sincerely,
Lisa Tuller, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2013

I have stayed here before on a one night stay and go. This trip I was here for a great deal longer. On the 2nd day of my stay, Morgan, a gentleman who works at the front desk greats me by my name. Keep in mind it's mid jan and then hotel is dead but either way after visiting with him a bit it seems like we are old family friends. I guess that goes for pretty much the whole staff. I have been able to visit with most everyone from the food/bar area due to my lengthy stay. A great place to stay. Side note, this hotel was amazing when we came to Des Moines with my family of 5 for a traveling sports tourney gig. The kids loved the staff.

  • Stayed: January 2013, traveled on business
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Thank LETMPLAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded January 11, 2013

LETMPLAY,
Thank you for taking time out of your busy day and writing a review about your stay with us at Marriott. We greatly appreciate you choosing to stay with us, and we're delighted to know that you had a nice, comfortable visit. I appreciate you letting me know about Morgan's outstanding service and welcoming manner. I'll make sure to share your comments with him as well as give him a special commendation. We hope you'll have another opportunity to visit us as we look forward to your return.
Sincerely,
Lisa Tuller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2013

We stayed here last winter and had a grand time. The rooms are comfortable. The banquet facilities are charming and the staff is ready to help their guests. The breakfast was delicious and served quickly. The buffet was above the average. The bar is inviting and friendly. The food here was good as well. We had a most pleasant stay.

  • Stayed: February 2012, traveled as a couple
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Thank Gran7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded January 11, 2013

Gran7,
Thank you for taking the time to write a review about your stay with us at Marriott. We're very glad to hear that you liked our hotel and had a nice, comfortable visit. Good to know you liked our staff, bar, and breakfast too! Please come and visit us again soon. We look forward to your return.
Sincerely,
Lisa Tuller, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about West Des Moines Marriott

Address: 1250 Jordan Creek Pkwy, West Des Moines, IA 50266-5825
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in West Des Moines
#4 Romantic Hotel in West Des Moines
Price Range: $110 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — West Des Moines Marriott 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The finest of West Des Moines hotels, the newly renovated West Des Moines Marriott is ideally located for business or leisure travel and is just 8 miles to downtown and 1 mile to Jordan Creek Town Center. We're close to businesses including Wells Fargo, Marsh, ATHENE, Farm Bureau and Mercy West Medical Center. Complimentary shuttle service to the airport (12 miles) is available 7am-11pm daily. This West Des Moines hotel offers 219 rooms including 38 suites with WIRELESS Internet and 37" flat screen TVs. On the Concierge Level, upgraded amenities such as complimentary breakfast and evening hors d'oeuvres await you in the exclusive lounge for Concierge Level guests. Enjoy delectable cuisine at Two Rivers Grille or unwind with cocktails and conversation at Two Rivers Lounge. Freshly renovated event space for 10 to 450, enhanced by our award-winning service and catering, will make your presentation, wedding or reunion truly dazzle. We invite you to experience the best among hotels in West Des Moines! ... more   less 
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Also Known As:
Marriott West Des Moines Hotel West Des Moines

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