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Drury Inn & Suites West Des Moines
Ranked #5 of 22 Hotels in West Des Moines
Certificate of Excellence
Reviewed December 4, 2012 via mobile

Stopped here around 8 pm while traveling. Great hotel! Easy access. The only downfall I would say is the comforter (old school slick comforter); otherwise, fantastic stay! The free breakfast was an excellent added bonus!

  • Stayed: December 2012
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Thank tkilhoffer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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307 - 313 of 407 reviews

Reviewed November 29, 2012

This was our first stay at a Drury and it was clear where all the good reviews come from. Easy access from I 35 and it sits at the entrance to a neighborhood-type shopping area (we didn't have time to explore it.) Fastest check-in, period. Excellent customer service. Rooms were very clean, though the recliner in our room had seen a few spills. I never sleep well in hotels, but I did here. Very comfortable beds, including the pillows, which were supportive but soft and didn't wrench my neck. Nice big bathroom with shower mounted dispensers of soap, shampoo, and conditioner (great for kids.) Pretty quiet, though our wake-up call was the neighbor's shower. The food is a great perk. Hot dogs, baked potatoes, salad, nacho fixings, and some sort of soup/chili seemed standard with a rotating dish of some sort of pasta. Breakfast had the normal offerings of sausage, eggs, waffles, and also real hot oatmeal (not the packets) with a variety of toppings available. The couple in charge of the food service are exceptionally friendly. A couple of hiccups for us. The hotel was full and we occasionally had a long wait for an elevator. We took the stairs more than once, even though we were on the 6th floor. The 2 elevators are at the entrance to the food area, so the congestion there was pretty bad at meal times. The evening food line was long with tired, whiny kids and both times we had to take our food to our room because there wasn't a free table (not really the hotel's fault- the eating area is quite large.) The indoor/outdoor pool was nice, but pretty small for a hotel full of families. We bought lunches and put them in the fridge, which was running, only to find them room temp. the next morning (staff quickly credited the cost of the food to our bill.) Friends told us later that the fridge had to be removed from the cabinet it was in and the temp. adjusted from the back. But this is being nit-picky- clearly this place is far superior to most of what's out there. Don't hesitate to stay here!

  • Stayed: November 2012, traveled with family
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Thank myinfo4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2012

We really enjoyed our stay at the Drury. The staff is very friendly and helpful. The meals, dinner and breakfast, were excellent. Loved the free drink idea! :-)
It was all good. The only suggestion I would have is for them to get new comforters!! Those old fashioned slippery bedspreads are awful
.

  • Stayed: November 2012, traveled with family
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Thank Anna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2012 via mobile

This is another nice, clean, friendly place to stay, and you don't have to pay for all of the extras just like they say. You can have your free breakfast buffet, and your 5:30 hot snacks buffet, with 3 free drinks included. So kick back and enjoy!!

  • Stayed: November 2012
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Thank slfreshour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

We have stayed here in the past. The customer service here is top notch. The staff is very friendly and genuinely help and serve their customers. The room was very clean. The beds were comfortable. The drink line was very long/slow the 2nd night at the Manager's Reception but the bartenders kept a positive attitude and the manager was also there to help where needed. Food ran out quickly, but the staff kept hard at work replenishing.

  • Stayed: November 2012, traveled with friends
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Thank MinnesotaRandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2012

We were just passing thru town & stopped at about 9:00 pm to get a good night sleep before moving on....very comfortable beds. This is only 2nd time we have stayed at a Drury property....both times are a winner

  • Stayed: October 2012, traveled as a couple
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Thank lovegoodfood899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2012

Was booked into this hotel for a conference. All of the facilities that I saw or used were nice, clean, comfortable room and quiet. The evening reception provided multiple snack options that would suffice for a meal; chicken strips, hot dogs, baked potatoes, chili, nachos etc. The bartender was pleasant and managed demanding people well. Breakfast was above average with multiple hot items, muffins bagels etc. We were also provided a lunch of sandwiches/wraps and several salads. All were tasty and plenty to choose from. Some of our team were booked into "board rooms" which contained a conference table space with separate bed/bath rooms. This would be ok except for the expectation to be out earlier so the room could be prepped for meetings. Location is good in the West Glen area so that shopping and restaurants were close if needed. The front desk gal was very pleasant, welcoming and efficient.
Because the front parking was full I saw parking in the back with an access door close. unfortunately it is locked for use with room key 24/7 which was not obvious until I had hauled my luggage up there in the rain and had to take it back and go around front to check in. I think locking in the evening might be adequate to allow for this sort of circumstance but is not a very significant issue. The lighting in several of the conference/meeting rooms were constantly surging which folks struggled with in terms of affect on eyes/headaches, and the large conference room seating was standard and uncomfortable for full day seating. My first room key did not work which meant I had to haul stuff back down to the front desk to replace it and a scratch in the keycard was identified with the second key working just fine. I have lost the ability to confidently figure out alarm clocks in many hotels so I have given up and use the wake up call service.

  • Stayed: October 2012, traveled on business
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Thank IowaRdtripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites West Des Moines

Address: 5505 Mills Civic Pkwy, West Des Moines, IA 50266-5307
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in West Des Moines
#3 Business Hotel in West Des Moines
#5 Family Hotel in West Des Moines
Price Range: $121 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Drury Inn & Suites West Des Moines 3*
Number of rooms: 180
Official Description (provided by the hotel):
Drury Inn & Suites West Des Moines is located off I-35 near West Glen Town Center, which has a variety of shops, restaurants, and entertainment. The hotel serves free hot breakfast as well as free hot food and cold beverages at our evening 5:30 Kickback® - and many more free extras! The hotel is 15 minutes from downtown Des Moines, the Iowa State Capitol. ... more   less 
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Also Known As:
Drury Inn And Suites West Des Moines
Drury Inn & Suites West Des Moines Hotel West Des Moines
West Des Moines Drury

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