Two stays in this hotel. First stay was great. Gorgeous drapery, welcoming and so different from the usual hotel minimalist decor. Quiet room, comfortable bed. Second stay was given smoking room and told there were no other rooms available. However, when I told the desk clerk to cancel the reservation and I'd go to the nearby Holiday Inn, he suddenly started looking harder and eventually found a non-smoking room available. The desk clerk freely placed blame on housekeeping not cleaning enough rooms, "Reservations" for over-booking, etc. The room he found was noisy, sounded like pipes banging. During check-out, the front desk clerk was not interested in hearing about pipe sounds, stating in a bored airy tone "oh really" and then walking away to another customer.
- Official Description (provided by the hotel):
- Drury Inn & Suites West Des Moines is located off I-35 near West Glen Town Center, which has a variety of shops, restaurants, and entertainment. The hotel serves free hot breakfast as well as free hot food and cold beverages at our evening 5:30 Kickback® - and many more free extras! The hotel is 15 minutes from downtown Des Moines, the Iowa State Capitol. ... more less
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- Also Known As:
- Drury Inn And Suites West Des Moines
- Drury Inn & Suites West Des Moines Hotel West Des Moines
- West Des Moines Drury