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“Great restaurant. Good service. Clean.”

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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
Ranked #10 of 22 Hotels in West Des Moines
Certificate of Excellence
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great restaurant. Good service. Clean.”
Reviewed July 6, 2013 via mobile

I hate hate hate giving this hotel consistently rave reviews because the price has almost doubled from my last stay but what can I do? They deserve it. They under promise and way way way over deliver.

Stayed June 2013
Helpful?
Thank Mplsdtgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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200 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Lincoln, Nebraska, United States
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 6, 2013 via mobile

Nice newer hotel with a great location. Comfortable beds and pillows. The pool was nothing like what they represented in the pictures from the hotel. They made is look 3x bigger than it is. It is a nice hotel, but for the price would stay next time at Hilton or Hilton Garden Inn. Asked to have our room upgraded since we are platinum members. If they are not able to provide this benefit because they are full, they should offer something else. It would seen like good business to me.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shannon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review, July 21, 2013
Dear Shannon R,

Thank you for taking the time to share your experience regarding you stay at our hotel. We value you as an IHG Rewards Club Platinum member and your opinion is very important to us, as it helps us identify areas in need of improvement. We apologize that you were not recognized as a Platinum Member, and that we were unable to honor your request during your stay. We are also sorry for the hotel facilities which fell below your expectations. Rest assured these issues will be looked into.

We hope that you will choose to stay with us again so we can make it up to you. Thank you again for your comments.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 1, 2013

Everyone was very nice and welcoming. My daughter just got her braces (sore & couldn't eat) and they were kind enough to microwave her Easy Mac for us in the restaurant. I didn't like that they didn't have a microwave or refrigerator in the rooms. There was an obvious place where it should be. When I asked about one, they had already distributed the supply they had. A little crazy for the price I was paying. The area was GREAT, A LOT of restaurants and shopping. Johnny's Steakhouse inside was very nice. My family ate the breakfast buffet in the mornings and they said it was good.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cve73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carroll, Iowa
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 7, 2013

Upon arrival at the hotel, I was acknowledged as a rewards member and given 2 free drink cards. This was a great way to start the night! However, upon entering our room on the 5th floor, when I had specifically requested the top floor so I wouldn't hear guests above me, I was disappointed to find that for a room that was over $100 a night, there is not a fridge or microwave. The beds were also too soft for my liking as I have a bad back. There was no conditioner in our room, either. If all of this wasn't bad enough, we could hear the exact words of "pleasure" from the woman in the room above us! I was with my children so it was quite uncomfortable. We decided to go check out the pool and there were dirty towels lying all over the pool area. Later on that night, while trying to sleep, I could hear the tv in the room next door. I would not recommend this hotel unless you have no other options!

Room Tip: Make sure you get a room on the top floor!!
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kapmom44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review, June 25, 2013
Dear kapmom44,

Thank you for being an IHG Rewards member and for leaving us a feedback. I am sorry we were not able to exceed or at least be at par with your expectation. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide rates that are competitive in the area. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, b.c.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 3, 2013

Of all the hotels we stay in during the year this is truly our favorite. Excellent management and staff make this a must to stay. Very clean and well maintained. Great food in house and nearby. Highly recommended

Room Tip: They are all good
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 19, 2013

Spent 4 nights here for business. This hotel is clean and the staff is excellent. It is a very nice place to stay. The property is located to close to the Jordan Creek mall. Johnny's Steakhouse is attached to hotel. I highly recommend it!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, Nebraska, United States
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 14, 2013

I stayed here while traveling on business, and I wish I could have stayed longer! This hotel is situated in a beautiful area of Des Moines, and is close to shopping, restaurants and entertainment. It was also close to the interstate, which made our daily commute to our meeting location very convenient.

When I checked in, I was warmly greeted by their friendly staff. The lobby area was clean, modern and inviting with several comfortable seating areas.

I asked the front desk staff if it would be safe to go for a run in the morning. The gentleman assured me that it was a safe area, and gave me directions to a running trail nearby. I did go for a morning run while I was there, and despite the killer hills it was a nice area!

The room was fantastic! It was clean, comfortable, quiet and nicely decorated. I loved the vintage Holiday Inn art on the walls. The bed was comfy and clean, but the pillows could have been a little bigger.

The only complaint I had was that I couldn’t control the room temperature. My co-workers stated that they had a thermostat in their room, but I couldn’t locate mine. Maybe I didn’t look hard enough….

We were given a voucher for a free drink in the restaurant, so we went there for dinner one evening. Our meal was wonderful, and the service was fantastic.

I would definitely stay here again, and I highly recommend this hotel!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MeLissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

Property: Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
Address: 6075 Mills Civic Pkwy, West Des Moines, IA 50266-8319
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in West Des Moines
#5 Romantic Hotel in West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites West Des Moines-Jordan Creek 3*
Number of rooms: 137
Official Description (provided by the hotel):
New Des Moines, Iowa hotel offers comfort and convenience Our newly built Holiday Inn Hotel & Suites in Des Moines offers business and leisure travelers a comfortable stay with premium amenities at an affordable cost. This hotel is near the Des Moines International Airport (DSM) and conveniently situated off Interstate 35, making our choice Des Moines, Iowa accommodations perfectly located for all types of travelers. Corporate travelers can benefit from the close proximity of our Des Moines hotel to many nearby businesses, including Wells Fargo, Principle Financial, the Farm Bureau and Pioneer Dupont. Our hotel features four flexible meeting rooms that can be arranged in eight different styles to accommodate any corporate event. Our non smoking Des Moines hotel offers easy access to many of Iowa's best attractions, including the Living History Farm, Wells Fargo Arena, Adventureland Theme Park and the Prairie Meadows Racetrack & Casino. Valley Junction, Des Moines Art Center and Big Creek Lake are also near our location. While lodging in Des Moines, Iowa, hotel guests can take advantage of the special amenities that our family friendly accommodations have to offer, including an indoor pool, a convenience store and our own restaurant, Johnny's Italian Steakhouse. This steakhouse serves breakfast, lunch and dinner. Be our guest at Holiday Inn and enjoy our great Des Moines hotel room deals. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites West Des Moines-Jordan Creek
West Des Moines Holiday Inn

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