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All reviews kiddie pool des moines jordan creek mall great hotel hot tub the hotel staff room was clean shopping and restaurants king suite staff was very friendly convenient location business trip front desk staff lots of restaurants up to date excellent stay free breakfast
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8 - 13 of 719 reviews
Reviewed June 12, 2019

Phenomenal staff! Extremely friendly and helpful...pool area was clean and large...a group of us utilized their large outdoor patio area and had a great time out there conversing and having fun...thank you!

Date of stay: June 2019
  • Trip type: Traveled with friends
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Sunshine38544817052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2019

The hotel was booked solid for two nights but you would not know it. Friday night had a lot of high school track teams staying and Saturday night a lot of Drake University families were staying (for graduation). It didn't seem crowded or noisy. We have family in town and would stay again.

Room tip: Suites are first floor
Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank 721sheilaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2019

Great place to stay in a busy area in the spring and summer. Located in a prime place it is easy to get anywhere you could want to go in the area. Great place to stay if you want to eat in or go out. Look forward to my next trip.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Discover05233205787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIWDSM, Director of Sales at Hilton Garden Inn West Des Moines, responded to this reviewResponded May 29, 2019

Thank you for sharing your feedback. We appreciate you staying with us and look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2019

This motel has remodeled the second floor very nicely. Staff was very kind and helpful.. The rooms were spacious and clean. Only improvement I would suggest is to soundproof the doors. Motel was completely full with child tournament and wedding reception guest. So it was not as quite as it could have been.

Date of stay: May 2019
Thank persinger06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIWDSM, Director of Sales at Hilton Garden Inn West Des Moines, responded to this reviewResponded May 29, 2019

Thank you for sharing your experience with us. I would like to apologize for the extra noise you encountered during your stay. Hope to look forward to seeing you again soon.

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Reviewed May 27, 2019

I expected more from a Hilton Inn. We usually stay in Hampton Inns but thought we'd try an upgrade to Garden Inn. We will probably go back to staying at Hampton Inns. Garden Inn is an OK place similar to Holiday Inn but not on the level of what I have come to expect from Hilton.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Vacation822565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIWDSM, Director of Sales at Hilton Garden Inn West Des Moines, responded to this reviewResponded May 29, 2019

I apologize you did not enjoy your stay. We take customer service and our property serious, please let me know if you would like to discuss anything further to help improve your stay next time.

Thanks

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