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Residence Inn Des Moines West at Jordan Creek Town Center
Ranked #8 of 22 Hotels in West Des Moines
Certificate of Excellence
Reviewed March 7, 2007

My husband & I were recently displaced from our new home due to a construction defect. We moved into the Residence Inn on 2/21 and it looks like we will end up staying 9 or more weeks here. The situation we are in has felt like a nightmare, but our stay so far (16 nights) at the Residence Inn has made it all easier.

We have our pets with us - they have treated the people and the pets like family. Housekeeping is friendly, efficient, and thorough. The management, sales staff, and reception staff have gone out of their way to help us and make us feel comfortable - free laundry baskets/detergent, remembering us by name whenever they see us, asking how things are going, compimentary pizza coupons, etc...

The free nightly social hour has been more than adequate to serve as our dinner most evenings. The social host has even gone so far as to box up Bravo's pasta (mmm) for us, and any other food we love to take back to our room. The breakfast is awesome-- hot made-to-order waffles, breakfast meats, the works, and free. The have to go boxes available, hot coffee/tea/chocolate always available for free, and a cute little market with snacks and frozen foods. If you are staying in a one-bedroom apartment the only appliance your kitchen lacks is an oven, so they will cook any of the frozen items (like pizza) for you.

There is a nice hot tub, pool, and work out area. Our dog has a lot of energy and loves walking the Jordan Creek lake daily, and they have a really nice play yard for our dog. My husband and I enjoy walking around the lake to Flemings, On the Border, Joe's Crab Shack, Bravo's, PF Changs, Champps, & Cheesecake Factory, not to mention having Jordan Creek Mall 200 feet away.

It is really a great place to spend a weekend or if you have to be out of your home, this is the place to stay. They will do anything in their power to make a bad situation a better one!

Stayed: March 2007
Thank sommerlovin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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185 - 191 of 194 reviews

Reviewed October 17, 2006

I have stayed at this hotel 4 times in the last two months and they have consistently provided great service at a reasonable price. The rooms are always nice and clean and the staff are always polite and helpful. The nightly (Mon - Thur) evening social is a great plus (free beer and lite dinner often catered by local restaurants). The free morning breakfast is also very good. And the location can't be beat with the Jordan Creek mall within walking distance. I would definitely recommend this hotel. By the way, like all Marriotts, it is now entirely non-smoking.

  • Stayed: October 2006, traveled on business
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Thank kdmorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2006

This is our second stay at this hotel. We were attending the ISU UNI football game that Saturday in Ames and stayed in Des Moines following the football activities.

Great location for our group and I love Residence Inn's in general because of the hot breakfast and the spacious rooms for a group to share.

This hotel, in particular, is new and located in a great area to enjoy the outdoors as a walker. The Jordan Creek Town Center is a large mall with alot of trails around the area between some of the outlying stores including the Residence Inn. Ponds, waterfalls and great landscaping dot the area.

  • Stayed: September 2006, traveled with friends
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Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2006

We stay here every August to visit the in-laws. This time, there seemed to be a lapse in quality control. On Monday, housekeeping missed our room. Despite several phone calls and messages to the front desk to correct the oversight, they again skipped our room on Tuesday. When we called down to the front desk to bring fresh towels and sheets for the four of us, they brought us three towels and the new sheets were wet. My calls to the front desk and attempts to contact the management were treated with apathy. They left a voice message for us, telling us that we shouldn't leave the no housekeeping sign on the door, but that definitely not the case. I sensed there had been a lot of turnover and lack of training; for example, I spoke to a front desk person who was trying to fix a problem with one of the electronic locks. She said she had never worked on it before, but she had the manual in hand and said she could figure it out. Other than the service issues, this hotel is in a great location. You can't beat it for shopping and dining.

  • Stayed: August 2006, traveled with family
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Thank Cotswold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2006

This hotel is wonder full I will stay there again and again when I am in town. The room was nicely mantaned the area had every thing I needed or wanted. The tv chanels were good. The breakfast had enought things to keep it intresting every moring and the evening socal was nice. All the staff very freandly.

Thank swm61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2006

My family and I stayed at the Residence Inn last summer. I was in town to catch the Milwaukee Brewers AAA affiliate (Nashville Sounds) take on the Iowa Cubs, who are the Chicago Cubs AAA affiliate. We were very happy with everything.

The location is top notch. It is "on-campus" so to speak of the Jordan Creek Town Center. Jordan Creek is one of those "upscale" shopping centers that seem to be popping up all over the country. Jordan Creek features stores like abercrombie, Ann Taylor, Chico, Coach, etc.) I've visited similiar shopping centers in Madison (WI) and Omaha, but Jordan Creek is by far the best. The scenery is top notch. They have a small (manmade?) lake on campus, and lots of nice restaurants and the Residence Inn surround the lake. The boardwalk around the lake is very nice as well. We ate at Joe's Crab Shack.

As far as the hotel goes, the people at the front desk were polite. Our room was spacious. It was very clean, and we could not hear our neighbors next door. My only complaint, and it's a minor one, was that the pool was kind of small.

Breakfast was good and there was plenty to choose from. However, it became pretty crowded in the breakfast area. There would have been plenty of room to sit outside, but it started to rain. Checkout was a breeze as well.

All in all, we enjoyed our stay. We will stay here again next time we are in town.

Stayed: June 2005
1  Thank Badgerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2005

We experienced a major problem with the Residence Inn in Des Moines, Iowa. We had reserved a one-bedroom non-smoking room a week or so in advance of our arrival. When we got to the hotel they sent us up to a room on the fourth floor. When we opened the door it smelled like smoke so we called down to the front desk and asked them if this room was non- smoking, they replied it was not. We told them that we had requested a non-smoking room and our reservation (which we had printed out) stated that a non smoking one-bedroom suite would be guaranteed for us. They acknowledged this but said that they didn't have any one-bedroom non- smoking rooms available so we would have to leave or stay in a studio room they had available which was non-smoking. The room was nice but not what we had reserved, and not what our confirmation stated at all. We never received an apology. We also had a 2-bedroom suite booked at the same hotel for two nights in November. When we were checking out we told one of the managers that we were concerned that our 2-bedroom non- smoking room might not be there for us either since we had a problem this time. She said you are right, I cannot guarantee that you will get a non- smoking 2-bedroom room then either. We could not believe this since we hold a reservation stating that we are guaranteed a non-smoking 2- bedroom suite. Please beware if you are staying at this hotel for only a short period of time that what you see on your reservation is not necessarily what you will get.

5  Thank JillHuert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Des Moines West at Jordan Creek Town Center

Address: 160 S Jordan Creek Pkwy, West Des Moines, IA 50266-8138 (Formerly Residence Inn Des Moines West)
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in West Des Moines
#6 Business Hotel in West Des Moines
Price Range: $121 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Des Moines West at Jordan Creek Town Center 3*
Number of rooms: 122
Official Description (provided by the hotel):
The NEW Des Moines West Residence Inn by Marriott at Jordan Creek Town Center offers all that the business, leisure, and those relocating are seeking. Located minutes away from the headquarters of Wells Fargo, the downtown financial district, and Des Moines International Airport. Our visitors have access to many local attractions including the Iowa Events Center/Wells Fargo Arena, Science and Botanical Center, and Des Moines Civic Center to name a few. Here you will also find shopping, lakeside restaurants, running trails, and an outdoor amphitheater for enjoying concerts and other activities all within walking distance. As the leader in extended stay lodging, our homelike surroundings invite you to relax, and our community atmosphere will make you feel welcome. ... more   less 
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Also Known As:
Residence Inn Des Moines West Hotel West Des Moines
Residence Inn West Des Moines
West Des Moines Residence Inn

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