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“Great place to stay!” 5 of 5 bubbles
Review of Residence Inn Des Moines West at Jordan Creek Town Center

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Residence Inn Des Moines West at Jordan Creek Town Center
Ranked #7 of 22 Hotels in West Des Moines
Certificate of Excellence
Level Contributor
82 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great place to stay!”
5 of 5 bubbles Reviewed December 29, 2013 via mobile

Excellent hotel with an excellent staff! Very clean rooms that were very quiet and comfortable! Excellent evening reception and wonderful breakfast! Pool and hot tub area was very nice. Great value too for what we paid. We would not hesitate to stay here again!

Stayed December 2013, traveled with family
Helpful?
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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175 reviews from our community

Traveler rating
    96
    58
    13
    5
    3
See reviews for
55
34
8
46
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Iowa
Level Contributor
130 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed November 30, 2013

We stayed here the night before our son returned from his overseas deployment. This property is conveniently located to Jordan Creek Mall & many eateries. Check-in was an average wait time. The staff is very friendly and helpful. The morning breakfast was typical for what we've had at other hotels. The breakfast gal did a great job keeping the area clean and stocked. The only two issues we encountered: the television in the bedroom (we stayed in a one bedroom unit) did not work properly. They did send someone up to fix it. He did apologize for how long it took but it had to be fixed at some point. That did not really bother us. The biggest issue to me was the mattress. I have stayed at many different Marriott properties and I have to say that this bed was the worst. We kept sinking to the middle. I am hoping that this mattress was on a short list of "replacements." The room was very clean which is at the top of my "must haves."

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IowaDisneyMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, Front Office Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, December 13, 2013
Thank you for your review and for choosing the Residence Inn for your stay. We work hard to make sure our guests have a exemplary stay. I apologize for the inconveniences during your stay with us. We are having maintenance replace mattresses to make necessary steps to prevent this in the future. I'm happy to hear the breakfast staff and room cleanliness met your expectations. We appreciate your feedback! We look forward to welcoming you back in the future!

Kathryn G.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
812 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 1,536 helpful votes
4 of 5 bubbles Reviewed September 19, 2013

I stayed in The Residence Inn for a five day stay and had a nice time. The rooms were clean and offered plenty of space. The beds were comfortable and the fridge and stove allow for many options for cooking in the room. There is a large Weber grill on the back patio which is great for grilling out. The fitness room has two treadmills, an elyptical, and two stationary bikes along with free weights up to 30lbs. It would be nice to have free weights to 60lbs or 65lbs and maybe a machine or two for shoulders and chest, but there is not enough room. The indoor pool looked nice and was well used by the other guests. The free breakfast was good. Lots of juices, fruits, yogurts, cereals, milk, rolls, sausage, eggs, biscuits to choose from. Staff was very friendly and helpful. Newspapers (USA Today) are available in the lobby. There are two computers available in the library off of the lobby but one was not working. The hotel is located right near a mall with several dining options and a movie theater. There is a large sidewalk that makes it way around the property and is almost 2.5 miles around - good for running and walking. Overall a good stay.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank AlexanderDelarge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quad Cities, IL
Level Contributor
125 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed September 18, 2013

As a frequent traveler ie Road Warrior, I have to comment that this is one of the nicer Residence Inn's that I have stayed in. The staff is great, the evening social are very good as is the breakfast.
The only thing I would say is that the GPS will have you driving around West Des Moines looking for this facility. Please note to take a left at the ligt next to the mall and it's a winding road behind the italian restaurant.
If you choose not to eat at the evening socials, there are plenty of options within walking distance of the hotel.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank King61256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, October 25, 2013
Thank you for your review and for choosing the Residence Inn for your recent stay. We work very hard to make each of our guests feel welcomed while they are with us - I'm happy to hear the staff, breakfast and social exceeded your needs.The Residence Inn is located on the Jordan Creek Mall property so we had to take the mall address which does create a logistic nightmare. I do hope this did not impact your stay too much.

Thank you for the comments and we hope to welcome you back soon.

Nocona Mollendor
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
1 review
5 of 5 bubbles Reviewed September 4, 2013

Having multiple beds, kitchenette and separate rooms was a real plus for us with 4 weary children. The rooms were clean and comfortable and they loved the breakfast! They also liked the playground on the property. The bathroom was large enough to run the kids through the shower without running into each other. It was nice to empty our coolers into the fridge and load back up all our

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Swiddle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, October 25, 2013
Thank you for your review and for choosing the Residence Inn for your recent stay. . It’s great to hear that you found the room immaculate and the showers and bathroom superb!- I'm happy to hear the breakfast met your needs.

We look forward to having you and your family with us again soon!


Nocona Mollendor
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plainfield, Wisconsin
Level Contributor
97 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed August 11, 2013

Don't use the website's address to find this place. It is not on Jordan Creek Parkway, it is in the mall area. We had to call the hotel to find the place. This is a typical Residence Inn. It is a little farther down Jordan Creek from 1-80 which we were travelling on. Unfortunately, the other Marriott properties were booked the night we were travelling through otherwise, this wouldn't have been our first choice. The room was comfortable. Breakfast good and the breakfast attendants were excellent.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mokigrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, August 13, 2013
Thank you for the Trip Advisor post and I apologize for the inconveniences experienced during your recent trip to the Residence Inn in West Des Moines. The Residence Inn is located on the Jordan Creek Mall property so we had to take the mall address which does create a logistic nightmare. I do hope this did not impact your stay too much. Thank you for the comments and we hope to welcome you back soon.

Nocona Mollendor
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nebraska
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 5, 2013

I chose this hotel for a quick trip to Adventureland with my daughter and her friends and chose it because of the 2 bedroom. The living area was not large but worked well for my group of 4 girls and myself. The service was great, the hotel was clean and you cannot beat the location. Jordan Creek Mall is a great area FAR away from the craziness of Adventureland !! Would stay again.

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank thetripplanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, August 8, 2013
Thank you for the kind Trip Advisor post! It’s great to hear that you and the girls had an enjoyable experience and we hope to have the opportunity to welcome you back here at the Residence Inn at Jordan Creek soon!

Nocona Mollendor
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Des Moines West at Jordan Creek Town Center

Property: Residence Inn Des Moines West at Jordan Creek Town Center
Address: 160 S Jordan Creek Pkwy, West Des Moines, IA 50266-8138 (Formerly Residence Inn Des Moines West)
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in West Des Moines
#6 Business Hotel in West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Des Moines West at Jordan Creek Town Center 3*
Number of rooms: 122
Official Description (provided by the hotel):
The NEW Des Moines West Residence Inn by Marriott at Jordan Creek Town Center offers all that the business, leisure, and those relocating are seeking. Located minutes away from the headquarters of Wells Fargo, the downtown financial district, and Des Moines International Airport. Our visitors have access to many local attractions including the Iowa Events Center/Wells Fargo Arena, Science and Botanical Center, and Des Moines Civic Center to name a few. Here you will also find shopping, lakeside restaurants, running trails, and an outdoor amphitheater for enjoying concerts and other activities all within walking distance. As the leader in extended stay lodging, our homelike surroundings invite you to relax, and our community atmosphere will make you feel welcome. ... more   less 
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Also Known As:
Residence Inn Des Moines West Hotel West Des Moines
Residence Inn West Des Moines
West Des Moines Residence Inn

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