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“Decent place but kind of hard to find” 3 of 5 stars
Review of Residence Inn Des Moines West at Jordan Creek Town Center

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Residence Inn Des Moines West at Jordan Creek Town Center
3.0 of 5 Hotel   |   160 South Jordan Creek Parkway, West Des Moines, IA 50266 (Formerly Residence Inn Des Moines West)   |  
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Ranked #8 of 19 Hotels in West Des Moines
Certificate of Excellence
Plainfield, Wisconsin
Level Contributor
85 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Decent place but kind of hard to find”
3 of 5 stars Reviewed August 11, 2013

Don't use the website's address to find this place. It is not on Jordan Creek Parkway, it is in the mall area. We had to call the hotel to find the place. This is a typical Residence Inn. It is a little farther down Jordan Creek from 1-80 which we were travelling on. Unfortunately, the other Marriott properties were booked the night we were travelling through otherwise, this wouldn't have been our first choice. The room was comfortable. Breakfast good and the breakfast attendants were excellent.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank mokigrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, August 13, 2013
Thank you for the Trip Advisor post and I apologize for the inconveniences experienced during your recent trip to the Residence Inn in West Des Moines. The Residence Inn is located on the Jordan Creek Mall property so we had to take the mall address which does create a logistic nightmare. I do hope this did not impact your stay too much. Thank you for the comments and we hope to welcome you back soon.

Nocona Mollendor
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
    87
    52
    13
    5
    3
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Nebraska
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 5, 2013

I chose this hotel for a quick trip to Adventureland with my daughter and her friends and chose it because of the 2 bedroom. The living area was not large but worked well for my group of 4 girls and myself. The service was great, the hotel was clean and you cannot beat the location. Jordan Creek Mall is a great area FAR away from the craziness of Adventureland !! Would stay again.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank thetripplanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, August 8, 2013
Thank you for the kind Trip Advisor post! It’s great to hear that you and the girls had an enjoyable experience and we hope to have the opportunity to welcome you back here at the Residence Inn at Jordan Creek soon!

Nocona Mollendor
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
124 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
3 of 5 stars Reviewed August 2, 2013

The hotel is located in a nice area next to a nice shopping mall. There are also all kinds of other stores & restaurants very close by. Many within walking distance. The 2BR / 2 Bath suite was nice, and very clean. The LR area is small, but has a nice table between the kitchen and LR that allows for extra seating. Like having a fridge but the ice maker is really loud. The bad thing about the room and the hotel was the noise. The hotel booked a family with small children in the room above us, and the children were running and jumping around so hard that the pictures on the wall in our room were shaking. This went on until about 11pm. This is not fair to people who are there to try and unwind and relax. The hotel should book families with small children on the lower floors. The staff was okay, but didn't really care we were inconvenienced by the noise. The breakfast was average. There's a good selection of snacks to purchase by the front desk.

Room Tip: Ask for the top floor if you want to avoid potential noise from rowdy children.
See more room tips
  • Stayed July 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, August 8, 2013
Thank you for your review. I'm so sorry your stay with us was not problem free. Our goal is to always make sure each guest feels welcomed and cared for. We have refreshed the front desk training to make sure they handle family placement as diplomatically as possible. We do our best to accommodate all guest room placement requests. Thank you again for your review and we hope to welcome you back soon at the Residence Inn Jordan Creek.

Nocona Molllendor
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
xyia
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 14, 2013 via mobile

Perfect location, nice and homey feeling, staff was great and breakfast was good. Room was nice and clean. plenty of space. Lots of restaurants and shopping nearby. Loved this stay. Kids enjoyed the pool and it was even open until 11.

  • Stayed July 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank xyia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, July 17, 2013
Thank you for taking the time out of your busy schedule to provide me with your feedback, from your recent stay at the Residence Inn in West Des Moines. It’s great to hear that the room, breakfast and staff all met your needs. We hope you had an enjoyable stay, and we look forward to seeing you here at the Residence Inn in the near future.

Thank you again,

Nocona Mollendor
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmond, Oklahoma
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 9, 2013

Room was very clean and what you expect from a Residence Inn. Breakfast was your typical blah but the location was awesome. Just outside of a mall. Very new, safe feeling area with a lot of new construction and a lot of shops and restaurants nearby. Our hotel room overlooked a beautiful pond with walking trail. My son loved feeding the ducks. Would stay here again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Sharon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, July 17, 2013
Thank you for the post! It’s great to hear you were able to take full advantage of the Hotel and enjoyed the comfort of our rooms. The ducks wanted me to tell your son to please hurry back!! Hope to see you back at the Residence Inn in West Des Moines soon!

Thank you,

Nocona Mollendor
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Urbandale, Iowa, United States
1 review
5 of 5 stars Reviewed June 23, 2013

My family and I were displaced from our new construction home just about 30 days ago due to a structural issue after getting a lot of rain. We reserved a room at the Residence Inn for a week hoping that we would be able to find a new home for our family. Crazy thinking on our part, as our stay ended up being 30 days at the Residence Inn before we were able to check out. During our stay the staff from the housekeepers to the local management were amazing!!! Darla, Brenda, Nocona and Bob were some of our favorites!!! They definitely showed their compassion for our situation, and made us feel welcome and cared for! What an amazing team!!! We so appreciate making our stay so wonderful!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lyndsy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, July 8, 2013
Thank you for taking the time to share your experience with the Residence Inn. We truly appreciate the great comments and we will share with our team members. We hope to see your family in the future under better circumstances enjoy your summer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level Contributor
253 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed June 23, 2013

Yes as the title says this is a normal (New Style) Residence Inn, and regular is very good.
The rooms are well maintained and, as usual, very clean. Great pillows and good cable selection.
Chrystal and Jeremy are top notch front desk folks.
The only negative is Suzy, one of the morning breakfast folks. She has a less than cheerful attitude and seems very unhappy with her job of customer service.
This is a "Gotta Go" kinda place
IHG,
Rube

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TrippingAmerican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, July 8, 2013
Thank you for your review and for choosing the Residence Inn for your recent stay. We work very hard to make each of our guests feel welcomed while they are with us. We hope to see you again very soon!! Have a great Summer!

Nocona Mollendor
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Des Moines West at Jordan Creek Town Center

Property: Residence Inn Des Moines West at Jordan Creek Town Center
Address: 160 South Jordan Creek Parkway, West Des Moines, IA 50266 (Formerly Residence Inn Des Moines West)
Location: United States > Iowa > West Des Moines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in West Des Moines
#6 Business Hotel in West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Des Moines West at Jordan Creek Town Center 3*
Number of rooms: 122
Official Description (provided by the hotel):
The NEW Des Moines West Residence Inn by Marriott at Jordan Creek Town Center offers all that the business, leisure, and those relocating are seeking. Located minutes away from the headquarters of Wells Fargo, the downtown financial district, and Des Moines International Airport. Our visitors have access to many local attractions including the Iowa Events Center/Wells Fargo Arena, Science and Botanical Center, and Des Moines Civic Center to name a few. Here you will also find shopping, lakeside restaurants, running trails, and an outdoor amphitheater for enjoying concerts and other activities all within walking distance. As the leader in extended stay lodging, our homelike surroundings invite you to relax, and our community atmosphere will make you feel welcome. ... more   less 
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Also Known As:
Residence Inn Des Moines West Hotel West Des Moines
Residence Inn West Des Moines
West Des Moines Residence Inn

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