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“Nice location”

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Staybridge Suites West Des Moines
Ranked #14 of 22 Hotels in West Des Moines
Certificate of Excellence
GreenLeadersBronze level
LeMars
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice location”
5 of 5 bubbles Reviewed August 16, 2007

We stayed at the Staybridge Suites in West Des Moines on August 16th 2007. We were pleasantly suprised when we opened the door to our room. It was almost like an apartment plenty of room and clean!!
I was amazed at the towels. Finally a place that has nice towels. May sound strange, but I could not help but comment on them.
They have a great managers reception in the lobby, starting at 5:30, and the breakfast isn't too bad either.
My only complaint was the dryer in the laundry. It really should be replaced as it doesn't dry that well. I ended up laying a lot of my clothes all around in our room to dry.
It is not that far from Jordan Creek Mall.
I would stay here again!!

Helpful?
2 Thank pietzmichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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145 reviews from our community

Traveler rating
    65
    49
    20
    7
    4
See reviews for
45
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Western Iowa
Level Contributor
40 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed August 11, 2007

This was our first stay at any Staybridge Suites, so I wasn't expecting much from the previous reviews. Staybridge is somewhat like Residence Inn style lodging if you are familiar with the Marriott version. The Holiday Inn Staybridge Suites was located in a former, I believe, Hawthorne Suite location in the Jordan Creek area of West Des Moines.

I thought it was well maintained despite the fact that the hotel had probably not been updated in the last three or four years. Unlike Residence Inns, the rooms were smaller and not as well equipped kitchen wise as Marriott's brand. They did not seem to have any true suites, all are basically oversized rooms with kitchenettes, i.e. dorm size refrigerator, stove, sink, microwave etc. but very few utensils to use considered the other amenities.

This hotel is located very conveniently to the I-80, I-35 western corridor in Des Moines and about 2 miles north of the Jordan Creek Mall. I would recommend the place if other similar lodgings were not available or more expensive. The breakfast was excellent, very tasty eggs and bacon with the obligatory waffle maker and various fruits, juices, cereals that you come to expect with free breakfasts at many hotels.

We stayed on points through Holiday Inn, and at 5,000 points per night it truly was a steal. Especially when most Holiday Inn type lodgings typically charge 10,000 to 15,000 points for similar overnight stays.

  • Liked — roomy accomodations, great breakfast
  • Disliked — toilet worked sporadically
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silicon Valley, CA
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed November 22, 2006

We stayed here during the Iowa State Fair. While the rooms are large and reasonably well-furnished, we found management unresponsive. We have a two-year old daughter. My brother and his family were also visiting, he has a one-year old daughter. We had each requested cribs upon reservation, and I called the day before our arrival to confirm a crib. Upon arrival my brother's room had a crib, but mine did not. The front desk indicated no record of my request, and informed us that they only had three cribs and all were in use. They offered no remedy or suggestion for what to do with our daughter. Fortunately my parents live there and were able to rent a crib at a local store and bring it to us. Upon checkout four days later (on a Sunday) I asked the clerk for a $30 credit to reflect the cost of renting the crib. He insisted he had no authority and I'd have to take it up with the manager the next day.

It turns out a family of 11(!) had been staying at the hotel for three weeks and was using two of the three cribs. For a hotel of nearly 100 rooms to not invest in a few extra cribs or Pack 'n' Plays when a very large family is monopolizing most of the cribs is unacceptable, and for management to accept no responsibility indicates a lack of concern for the customer.

There are many other fine choices in this part of town; I'd recommend you look elsewhere.

  • Liked — Location, room size
  • Disliked — Management
  • Stayed August 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank cyclone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl Junction, Missouri
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed July 27, 2006

I stayed at this hotel on July 20th and it was great. Well taken care of, efficent staff, clean rooms all the things you could want in a hotel. We were on the first floor, so I'm not sure what part of the hotel was "tired" as the reviewer before me stated, but the part I was in was great.

If in Des Moines I will be staying here again. Thanks to Kelli for helping me book the room.

  • Stayed July 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank SHarrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed April 1, 2006

We have stayed at this hotel for the past five years while we visted family in West Des Moines Iowa. It is getting to be a tired and run down hotel. Sofas and chairs in the rooms are showing wear and water stains on the ceilings and mold growing in the bathrooms. A broken door in the pool area with a handwritten sign and very stong smell of chlorine in the pool area. The biggest complaint I have is the pool is very cold. The front desk said that the temp in the pool was 84 degrees and that is where they keep it at. A way to save money I bet. It was too cold for our young children and we were upset that we could not swim in the pool. Requests to the front desk and to Connie the Sales Rep to raise the temperture were made. They said they were going to but must have thought that it was no big deal to them. All I was asking was three more degrees in the pool and that was it. We wil be at Springhill suites by Marriot across the freeway next time.

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigdog356c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines Area, Iowa
1 review
5 of 5 bubbles Reviewed August 13, 2005

The Hawthorn Suites was an excellent hotel for the price! We paid $129.99 per night for a suite on the 3rd floor (4 floored property) with 2 queen beds, pull out sofa, and a full kitchen. We checked it late, with no issues, to find a unsuspected fireplace in our room! The beds were comfortable, and the pillows were fluffy, unlike some of the cheaper hotels that I have stayed at before.

With the Jordon Creek Mall and many upscale restaurants in the area, I consider the West Des Moines area more of a ritzy area, and finding a suite as lovely as this one for such a low price was an excellent find.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nickjellings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarence,Iowa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 22, 2003

We had a wonderful stay at the West Des Moines Hawthorn. The GM, Terry Dunphy runs one tight ship and I could not find one thing to complain about. We were treated like royality and enjoyed our weekend off (which we really needed) very much. I would recommend this establishment to anyone!

Helpful?
2 Thank liquorman618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites West Des Moines

Property: Staybridge Suites West Des Moines
Address: 6905 Lake Drive, West Des Moines, IA 50266-2522
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in West Des Moines
#9 Business Hotel in West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites West Des Moines 3*
Number of rooms: 90
Official Description (provided by the hotel):
Staybridge Suites West Des Moines Invites Guests to Rest Comfortably Ideally situated near I-80, Des Moines International Airport (DSM) and the Iowa Foundation for Medical Care, Staybridge Suites West Des Moines is an all-suite, upscale, extended stay hotel within close proximity to everything Des Moines has to offer. Long-term guests of our pet friendly Des Moines, Iowa hotel can enjoy all the comforts of home with easy access to shopping at Jordan Creek Town Center and live performances at the Des Moines Art Center. Special events at the Science Center of Iowa and Living History Farms are also less than ten miles away. Business travelers appreciate our extended stay West Des Moines accommodations near Hy-Line International, Wells Fargo and Briggs Corporation. In order to best meet the needs of our professional guests, over 950 sq. ft. of meeting space, a 24-hour business center and free, high-speed Internet access are provided on-site. During your stay, you can enjoy resting in one of our spacious suites with full-service kitchens, exercising in our well-equipped fitness center or relaxing in our indoor, swimming pool. You can start your day by visiting our complimentary breakfast buffet, and end your day by joining us for our community-oriented Social Monday - Wednesday. As you plan your next trip, check out our exceptional Des Moines, Iowa hotel rates and make your reservations with us today. ... more   less 
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Also Known As:
Staybridge Suites West Des Moines Hotel West Des Moines

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