The room was a decent size. The bathroom had mold on the caulk around the tub, the floor tile in the bathroom was missing grout and made noise when you stepped on it. My daughter used the bathroom and the toilet just kept running when it was refilling and flooded the bathroom area. I called the front desk and the "manager" Jessica told me she was the only one there so if I could send someone down to get towels that would be great. She also said she could have someone come look at it in the morning! I cleaned up the mess (just like home) and we decided that if it happened again, we would want to be moved to a different room. The manager did not offer this until I suggested it. Also, the lamp in the bedroom had a short in it and buzzed when we turned it on. We shut it off and it flashed the room twice on it's own so we unplugged it to prevent further issues. We did report this to the front desk upon checkout. Hopefully someone will give room 200 a little tlc. For $140/night I expected a little more in the way of customer service. I could have booked a room on hotwire for $68 but decided I wanted a little nice place -
- Official Description (provided by the hotel):
- Staybridge Suites West Des Moines Invites Guests to Rest Comfortably Ideally situated near I-80, Des Moines International Airport (DSM) and the Iowa Foundation for Medical Care, Staybridge Suites West Des Moines is an all-suite, upscale, extended stay hotel within close proximity to everything Des Moines has to offer. Long-term guests of our pet friendly Des Moines, Iowa hotel can enjoy all the comforts of home with easy access to shopping at Jordan Creek Town Center and live performances at the Des Moines Art Center. Special events at the Science Center of Iowa and Living History Farms are also less than ten miles away. Business travelers appreciate our extended stay West Des Moines accommodations near Hy-Line International, Wells Fargo and Briggs Corporation. In order to best meet the needs of our professional guests, over 950 sq. ft. of meeting space, a 24-hour business center and free, high-speed Internet access are provided on-site. During your stay, you can enjoy resting in one of our spacious suites with full-service kitchens, exercising in our well-equipped fitness center or relaxing in our indoor, swimming pool. You can start your day by visiting our complimentary breakfast buffet, and end your day by joining us for our community-oriented Social Monday - Wednesday. As you plan your next trip, check out our exceptional Des Moines, Iowa hotel rates and make your reservations with us today. ... more less
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- Also Known As:
- Staybridge Suites West Des Moines Hotel West Des Moines