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All reviews des moines shower and toilet serving guests hot breakfast items separate sitting area scrambled eggs fresh fruit jordan creek mall evening manager tv stand front desk attendant perkins restaurant whirlpool suite refrigerator and microwave great stop separate rooms king bed
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Reviewed August 26, 2018

1st this is the only hotel I found that is totally handicap accessible! What a blessing! Rooms are comfortable (If you don't need fancy) Staff?? Let me tell you Aurora, Michelle, & Steven were so helpful, warm & truly pleasant! Free Breakfast was a plus for sure! Housekeeping had no issues & even delivered all the extra's we requested immediately! In short if you are looking for a good safe room at a great price with staff who care THIS IS IT!!!

Room Tip: I have none
  • Stayed: August 2018, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Passport796905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abid T, General Manager at SpringHill Suites Des Moines West, responded to this reviewResponded September 3, 2018

Thank you for your valuable feedback. I am so happy to hear that you had a great stay. We look forward to seeing you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2018

Stayed one night. Room was clean. Bed was comfy. Used the sofa sleeper and found complete set of clean bedding for that. Kids swam in the pool and the pools were clean and appeared to be well maintained. Pool room and hotel bathroom seem a bit outdated, but overall experience was fine and would return again.

Stayed: August 2018, traveled with family
Thank kihapmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abid T, General Manager at SpringHill Suites Des Moines West, responded to this reviewResponded September 3, 2018

Thank you for your valuable feedback. We look forward to seeing you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2018 via mobile

Staff was welcoming, kind and helpful, but our room was dated and did not compare to the photos on the website when booking. The decor seemed very 90s and our room smelled like it was trying to cover something up or a weird combination of chorline, cleaning products and dated decor. We have previously stayed next door at the Marriott and would definitely choose that again over this location. Definitely more bang for our buck.

Stayed: July 2018, traveled as a couple
Thank Stephanie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abid T, General Manager at SpringHill Suites Des Moines West, responded to this reviewResponded July 25, 2018

Stephanie,

Thank you for your valuable feedback. I am glad that the staff made you feel very welcome. I apologize that our rooms did not meet or exceed your expectations. We have many projects in the works as we prepare for a complete renovation at the end of the year.

Thank you again for your valuable feedback. We hope to regain your trust the next time your travels being you to Des Moines.

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Reviewed May 21, 2018 via mobile

Stayed 1 night as a layover place. Older dingy hotel. Room was large, but had awful smell. Hotel is in need of update and would choose another location in future. Luckily we checked in late and left early in morning.

Stayed: May 2018, traveled with family
Thank zagzotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abid T, General Manager at SpringHill Suites Des Moines West, responded to this reviewResponded May 21, 2018

Thank you for your valuable feedback. Please accept my sincere apologies that your stay did not meet or exceed your expectations as well as the smell to your room. We have many exciting new projects in the works as we prepare for our complete renovation later this year. We hope to serve you again the next time your travels take you to West Des Moines.

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Reviewed March 4, 2018 via mobile

This hotel is dated, dingy, and not great. The location was super for the event we were in town for (right off 235), and the price was right, but we will not stay here again. Should have known by the price that it would be of this quality.
Breakfast is included and was a very standard breakfast. Waffles. Eggs. Cereal. Bagels and breads.

Stayed: March 2018, traveled with family
Thank kimberlystamps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abid T, General Manager at SpringHill Suites Des Moines West, responded to this reviewResponded March 5, 2018

Please accept my sincere apologies for not meeting your expectations. We have many projects in the works as we prepare for our complete renovation at the end of this year. We hope to serve you again in the future the next time your travels bring you to Des Moines.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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