I made a reservation for a two-night stay in a two-queen, one-bedroom suite at the Springhill Suites in West Des Moines. My husband, 3-year-old daughter, 12-year-old son and I were visiting my in-laws in Norwalk for the Friday and Saturday after Thanksgiving. We wanted a separate bedroom and living area so I could put my daughter to bed while the rest of us stayed up. (We knew she'd be tired after spending the day with Grandma and Grandpa!) The Springhill Suites was a bit farther away from my in-laws than we wanted, but it had the separate rooms that we desired, at the most reasonable rate.
After check-in we went to our room and were dismayed to discover that our room was a two-queen handicapped accessible room. It did not have the separate bedroom area that we wanted (and that we'd driven so far to get). My husband went back down to talk to the front desk and was told that there were no two queen, one bedroom suites available. The front desk attendant offered the room for half price, and she also offered us another room, a king suite with a whirlpool tub at no charge. We took her up on the extra room. I stayed in the king suite with my daughter, while my husband and son stayed down the hall in the accessible room. It wasn’t what we'd booked, but it worked out quite well. (In fact, I really enjoyed two nights of soaking in that huge whirlpool tub!). The attitude of the desk attendant impressed me. She actually seemed to care that we were happy. Certainly she didn't have to offer the extra room, but she did. Without it, our stay would have been quite unsatisfactory.
Breakfast both mornings was good. There were egg patties, sausage and cheese to make breakfast sandwiches. Bagels, doughnuts, pastries, hard boiled eggs, a variety of cereals. Waffles you could make. The breakfast attendant did a great job of ensuring there was plenty of food.
The rooms were very clean and the beds soft and comfortable.
The only complaint I have is with the reservation system. The accessible room without a separate bedroom shouldn’t be in the same category as the two-room suites. Hopefully they will fix that problem to avoid situations like ours.
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- Also Known As:
- Springhill Suites Des Moines West Hotel West Des Moines
- Springhill Suites West Des Moines