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Courtyard Des Moines West/Jordan Creek
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Reviews (164)
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All reviewstypical courtyardroom king suitedes moineselevator and ice machinenice amenitymobile appstayed nightscardio machinesroom keyan ironnice lobbyhigh floorjordan creeksaturday morningpool area isextra towelsa great stay
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Reviewed September 15, 2013

We stayed one night at this location, which seemed fairly new. Located on the "back" side of a very nice mall with lots of restaurants available. The hotel also has a restaurant open for breakfast and dinner, but the mall offerings were more tempting. Rooms were good size and clean with comfortable beds. Staff was friendly. We had no complaints and would probably choose this hotel over others we've stayed at in the area.

  • Stayed: August 2013, traveled as a couple
    • Value
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Thank travelhutjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krysia H, Sales Manager at Courtyard Des Moines West/Jordan Creek, responded to this reviewResponded September 18, 2013

We are so happy you enjoyed your stay with us, and thank you for taking the time to share your experience. I must admit...we are surrounded by amazing dining that is hard to pass up!

The entire staff of the Jordan Creek Courtyard is looking forward to your next visit. Maybe next time you will be able to stop by the Bistro for a quick drink or dessert - our brownies and cheesecake bars are a "must-try"!


Sincerely,
Krysia Hananm, Sales Manager
khannam@thmc.biz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013

Spent one night and even with a Saturday morning wake up due to a incorrect fire alarm that cleared the hotel, I'd still give this a very good rating. Friendly staff and what looks like a nice restaurant and bar. As other reviews have stated, it's located in a newer area of Des Moines close to a large mall. Plenty to do and great access from the interstate. Will stay again next time through Des Moines.

  • Stayed: August 2013, traveled with family
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Thank DazeawayNE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krysia H, Sales Manager at Courtyard Des Moines West/Jordan Creek, responded to this reviewResponded September 3, 2013

Thank you for the feedback! We are so very sorry you had to experience the fire alarm - the safety of our guests is top priority and we greatly appreciate your understanding of that unfortunate situation!

We are so excited to have the pleasure of accommodating you again during your next trip to West Des Moines! See you soon!

Sincerely,
Krysia Hannam - Sales Manager
khannam@thmc.biz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2013

This is a good place to stay in West Des Moines on business as you have a huge and attractive mall for shopping , restaurants, and cinemas. Hotel rooms are large with plenty of space, quiet and comfortable. Only irritating aspect is the fan noise of the bathroom everytime you turn the light on.
Small swimming pool but no room to change. A small restaurant servez good breakfasts in a wide open space with some round cubicles to share breakfast with colleagues. Large open space if you don't want to stay in your room to work in lobby. Small business area. Good people at reception. Some snacks are available in a micro market after hours.

Room Tip: All rooms are ok
  • Stayed: April 2013, traveled on business
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Thank PhilCParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krysia H, Sales Manager at Courtyard Des Moines West/Jordan Creek, responded to this reviewResponded August 26, 2013

Thank you so much for the feedback in regard to your recent stay. It sounds like you were able to fully enjoy our perfect West Des Moines location and all the great things it has to offer! We find that our expansive and refresh lobby suits our travelers perfectly, as you have noted!

It was our pleasure to accommodate you and we look forward to seeing you again very soon.

If there is anything we can do to make your next trip with us more comfortable, please do not hesitate to let us know!

Sincerely, Krysia Hannam ~ Sales Manager
khannam@thmc.biz

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Reviewed August 12, 2013

Just spent 3 nights. Property is about 3 - 4 years old but in very good shape. Located in a fast growing area with tons of good restaurants and bars. Rooms were very clean on comfortable. Staff friendly. Didn't use the restaurant and bar but they looked nice. Very nice hotel, would stay there every time we go to DSM.

Room Tip: Was on the 3rd floor in room 310 that was right beside the elevator, but never heard noise even though the hotel was pretty full.
  • Stayed: August 2013, traveled with family
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Thank DougGroveCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krysia H, Sales Manager at Courtyard Des Moines West/Jordan Creek, responded to this reviewResponded August 15, 2013

We are so thrilled to see that you enjoyed your recent stay with us! Thank you for taking the time to share your experience.

The entire staff here at the Courtyard Jordan Creek look forward to seeing you again…hopefully you will have some time to enjoy our Courtyard Bistro during your next trip!

Sincerely,
Krysia Hannam, Sales Manager - khannam@thmc.biz

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Reviewed July 13, 2013

I will start with the positives. Super clean rooms. I have truly not seen a cleaner bathroom or living space in a hotel in a long time! Front desk clerk was friendly and welcoming. As a Marriott member I have "near elevator" checked in my profile. The room I was assigned was the 2nd to last room farthest from the elevator. I was too tired to go back down and see if I could be moved. The pool area was clean with the exception of used towels around the pool, chairs, etc. I do not understand guests who feel they can leave towels in puddles of water and just thrown on chairs. We picked up 17 towels and put them in the towel basket. The last glitch was that we were awakened by the garbage truck and its beeping and clunking of the can at 6:30 in the morning! This on a Saturday. That said, I may return to this property as I frequent the Des Moines area a lot. Very close to restaurants and mall. Best was the cleanliness!

Room Tip: Ask for a room in the front of the hotel.
  • Stayed: July 2013, traveled with family
    • Value
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Thank Iteachtobeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krysia H, Sales Manager at Courtyard Des Moines West/Jordan Creek, responded to this reviewResponded July 16, 2013

Thank you very much for taking the time out to let us know about your most recent stay! I am very glad you found the room cleanliness at such a high standard! I am sorry to hear that you were not placed in a room by the elevator as your Marriott Rewards profile requested. We always do our best to accommodate these specific requests and I am very upset to hear we were not able to do so this time.

I greatly appreciate your feedback in regard to the 6:30 am trash-pickup "wake up" call. I do know we are currently in talks with our service provider to have that pick up time scheduled for later in the morning. I am very sorry that is how you had to start your day!

Again, I thank you for taking the time to share your feedback. We appreciate your patronage and hope to see you here again very soon!

Sincerely, Krysia Hannam - Sales Manager
khannam@thmc.biz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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