I booked this hotel for my friends and i to stay for my bridal shower. It had a hot tube and a good price. We woke up to use the hot tub only to find out that it was closed. The young woman working at the front dest, kept changing her story as to why it wasn't working. She was incredibly rude and defensive. Other guests had said the chemicals were so strong that it burned people's eyes and burned the skin of a child. I have never ever experienced so much rudeness and lies from one establishment. Everyone from the receptionist to the assistant manager Marge and the manager. Marge said I was not entitled to a refund as I had 2 full days of using it. I said no I had only checked in at 4 yesterday. According to her, a full day of use includes the day when she opened it at 6 am and then immediately closed it. and she closed it at 6 am the following morning. I wanted to lodge a complaint not so much about the hot tub, but how the staff were treating their guests. Marge refused to give me the name of her supervisor or the contact number for the complaints department to lodge a formal complaint. Only when I contacted the corporation did I receive a call from the manger. The first thing he asked was if I had submitted a survey giving the hotel a negative review. He said he would give me a 20% off my next stay on the condition I removed any surveys I took. I informed him that I would never step foot in his hotel again and had not taken a survey or provided a bad review. Even though he gave me a 30% refund, it felt more like blackmail than trying to make a guest happy.
Property: Baymont Inn & Suites WaterlooAddress: 1945 LaPorte Road, Waterloo, IA 50702 (Formerly Comfort Inn Waterloo)
Location: United States > Iowa > Waterloo
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Ranked #9 of 15 Hotels in Waterloo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Baymont Inn & Suites Waterloo 2*
Number of rooms: 53
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- Also Known As:
- Comfort Inn Waterloo
- Waterloo Comfort Inn