This hotel was extremely shabby. The night clerk was rude. Although we requested to have a non-smoking room and confirmed it in person before going up, we got a smoking room which REEKED of smoke. The room was dirty. My toddler found old food crumbs on the floor and bigger pieces of "garbage". The bathroom was not clean. The shower curtain was torn so part of it was not even hanging properly to close. The clerk claimed there were no more rooms available so we spent a very uncomfortable night in a reeking room.
In the morning, checking out took 20 minutes. The lobby has the "breakfast" area and the morning clerk was sitting there while we waited to check out. Several times she looked in our direction but did not come up to check us out until she was done taking her break.
I wrote a letter to complain about the service and received a poorly written apology.More
- Free Wifi