My fiancee and I stayed here for two nights. Unfortunately we didn't read the reviews before booking a room.
The hotel is in need of a gut rehab. There were disgusting looking, dirty couches in the lobby. Even though we had a non-smoking room, as soon as we stepped into the hallway our noses were assaulted with the pungent smell of cigarette smoke.
The staff were okay. Although they weren't overly accomodating. After our room was cleaned the first day we weren't given new wash cloths. I called the front desk to tell them about it. I was told that I could come down to get some wash cloths. Really? I would expect this type of service at a motel.
Later that night my fiancee and I realized that our bath mat was not replaced either.
I ate some of the continental breakfast the next morning. It was mediocre. At least they did provide coffee with carry out lids. Oh, let me not forget to mention the strip club that is right across the street. If I ever have to return to Waterloo in the future I will not be staying at this hotel.More